Customer/ Tenant States: Main level hallway bathroom has sewage backing up into the tub and toilet. Technician Notes: Out today to look into an issue with a potential backup. Upon arrival, there was standing sewage in the main level hallway bathroom tub and toilet. These are the lowest fixtures in the drain system. Suspecting a whole house back up. Had tenant move dogs from back yard to garage so I could examine further. Located a sewer clean out in the back yard. Home is on a septic system. Tenant has only lived here a year and is unsure of service records. Older home, based on layout of the land, this septic tank has not been serviced in many years. Resolution: ResiPro will need a septic company out on this job to service/ pump septic tank in order to get home flowing again. Ran sewer machine cable roughly 10ft with no obstructions giving indication that tank is full. Job Notes: Clean out located in back yard 18” off of foundation. Job Status: Complete. Autho: Bill to ResiPro.