Out today 8/22/24 Trevor J. Customer is gathering multiple quotes for water heater replacement. Another plumber was onsite when I pulled up provided quote. Waiving service fee. Customer is pretty certain they are going with us and want us out tomorrow. They will more than likely go with our HCC maintenance plan. Out today to look into an issue with a leaking water heater in the basement. Customer has two 50 gallon natural gas water heaters in the basement. The left side heater is off. Both units need replaced. Job Notes: Husband on work call. Unable to perform safety inspection. Inspection can be performed when we return. Job Status: Incomplete. Estimates: Good to send. 8/23/24 Ian W. Technician notes: out today to install 2 50 gallon water heaters. Upon arrival, the customer saw we brought 2 Rheem water heaters and was promised Bradford white water heaters. Customer will need to be rescheduled for Monday. Customer also requested that the water heaters be put on metal stands.