Arrived to the home, for no hot water, existing water heater is not even 1 year old. I first attempted to light the water heater and I was able to do so, but I discovered that the burner assembly was not engaged properly on the anchor, resulting in a huge flame in the chamber. Also the flame was not heating the tank properly resulting in the water heater not being efficient. I provided options to replace the door and pilot assembly. With the new parts in, I was able to get the water heater to light but then it slowly goes out. I next discovered that the gas valve stops producing gas when it is on. I also need to replace the gas valve at this time. Due to the holiday, no supply house is open at this time. We have squeezed our client on the schedule for this Friday morning first to replace the gas valve.
