Yesterday we arrived to the home due to a substantial leak under the trailer, I discovered at that time that the meter had froze and broke. I advised the client to call the water company to swap out the meter. We arrived today due to frozen pipes and no water to the home. I let the client know that minor diagnostic charge is for the first 30mins and every 30mins beyond that the price is scheduled to go up. The heat tape for the trailer was off, I turned it on for them. I also gave them suggestions going forward of what to do during a cold spell again. I have collected the minor for today for the time spent doing the job.