Devin was prompt in the timeframe that was spoken to me, he was very knowledgeable and explained everything thoroughly extremely patient and a great listener and very good at his job and knowledge of same. Andrew also helped on the job and was helpful with his assisting. I of course, would prefer the cost to be less however it is what it is. I had called numerous companies early in the morning, just to see who would be able to come and help me out for the day considering this all occurred on a Saturday. There was another company that did come to my door, I was not expecting them to come because they never gave me such feedback. However, I stayed with My Guy Plumbing because they did give me a designated timeframe. So that is the only reason why the convenience was not excellent because someone did actually show my door first, but I wanted my guy because they committed to me.