Arrived to the home, client has an existing PorFlo toilet that is leaking and constantly running. I removed the flapper and discovered it was very pitted, also the spun gasket is in very bad shape, I advised to the client that replacement is highly recommended but I could also do a complete rebuild for the toilet. I provided options and the client would like to purchased their own toilet and have us come back and install it for them. If client calls us back I will credit today’s diagnostic fee towards the cost of the replacement. Client is aware that if the flange needs to be repaired, that service will come at an additional cost.
