Testing power and connections in entire panel and meter base. Customer had an issue with half power going to house and explain exactly how power works coming into panel and meter and from the power company and explained how the electricity works and how it feeds power into certain areas and what to do when problem happens again. Encore already fixed connections once and did a troubleshoot to verify everything was working fine and found that the power coming in was 107 on each leg and 214 V hot hot. Cut seal after calling cut meter seal from encore and found that it was the line side coming into the house from encore and reported the outage. Told customers I would not recommend using anything in the house until voltage is fixed.
