Arrived on site and the customer explained that after hanging the chandelier fixture, it was not working properly. Upon inspection, I found that one of the wires had a loose connection. I tightened the connection, and the fixture is now working correctly. I also informed the customer that their current surge protection is builder-grade, and I included an upgraded surge protector option in the invoice. The customer will review the information and call back if they decide to proceed with the installation. The customer was 100% satisfied with today’s visit and understands that the fixture connections are covered by a five-year warranty.
