Arrived on the job site. The customer stated that the front porch outlet was not working. I charged a minor diagnostic fee to troubleshoot the issue. During the diagnostic, I noticed that the two back-door outlets— which should be tied into the same circuit—are powered 24/7. When testing these outlets, they showed as “GFCI protected,” but they do not trip the GFCI, indicating they were previously protected but are no longer tied into the current GFCI. The customer mentioned that the home recently underwent a remodel, converting a single-story home into a two-story. All the remodeling work is still under the contractor’s warranty. I explained that I could continue diagnosing the issue, but I could not replace or modify any wiring, as that could void the homeowner’s remodel warranty. I also found that the two outdoor outlets that remain energized are tied into the “new plugs” circuit and not the same circuit as the outdoor GFCI. When attempting to reset the GFCI, it trips instantly, wh
