Arrived on site and the customers reported that multiple lights throughout the home were flickering and dimming, especially when using appliances. Performed a minor troubleshoot by opening the main panel and meter base to check voltage and inspect the system. During the inspection, found that one of the feeder wires connected to the meter base on the low side was melted, showing signs of arcing and a poor connection. The other leg also showed early signs of the same issue. We will be returning on Wednesday to complete the following work: • Replace the 200-amp main electrical panel in the garage (includes a lifetime warranty) • Replace the exterior meter base (lifetime warranty included) • Install a new ground rod on the exterior of the home • Extend the cold-water bond from the panel to the main disconnect for proper grounding and code compliance • Pull a permit and complete all work required to pass city inspection • Install a whole-home surge protector rated for up to 108,000
