I really liked James Renfroe, he came out after hours to check on my AC because none else would. After coming out we decided I needed a nice AC and he held the price for me for a few days before I made my decision. He even worked with me on the price, all around great guy. The two men that came out did a fast, quick and quite job, I have no problems with them. Where it kind of fall apart is with the office, they never send me any of the paperwork for my unit that I need to file a rebate with my electric company. Even after calling them and asking for this information many times. If you are reading this please send me this information, I'll love to give you 5 stars.