The technicians who serviced our fireplace were very professional. As for the communication from the office was very confusing about the time they were to arrive. Appointment was scheduled between 11 and 1. Later I was told that meant between 12 and 4. We spent hours waiting for them to arrive.
Response from Tevis Energy:
Thank you for your review and honest feedback Earl and Ruth. We apologize for the time delay and the inconvenience. We are working diligently to make sure our customers time is always a priority, and to avoid scenarios like this in the future.
