This task will be for installing a new tankless in the customers home. As well as receiving a free flush a year out, as of 1-13-26 Bradley and Chris were onsite and diagnosed the tankless was not staying hot, we performed several tests to see how long water will stay on, it was currently holding fine, we then proceeded to offer home owner several options to then which she would rather just not have to deal with it, we offered customer a free flush for next year and Anthony offered a little bit better of a deal due to the tankless only lasting 4 years without a flush. Upon arrival, the customer reported a continued loss of hot water. We had previously performed a repair on the existing water heater; however, the repair was temporary and the unit failed again within 24 hours. Upon further inspection during this visit, it was determined that the water heater had reached the end of its service life and was no longer operating reliably. Replacement options were discussed with the customer,