Dre came to give me a quote on air duct cleaning. He was polite, professional and explained the service clearly. I very much appreciated him.
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Plumbing inspection- did fine job. Knew about the plumbing
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Tory was very helpful. Not only he fixed the problem he also explained why the problem existed. We are on another schedule to solve the root of the problem.
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Great customer care and knowledgeable of equipment.
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Joe had knowledge of the equipment. And great customer care.
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Patrick at LBA provided me with excellent service today. He is very knowledgeable and thorough. I hope Patrick is recognized for the excellent service that he provided to me today.
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Called customer to update status on filters. Customer got upset that the filter replacement costs is too much. Clarified and explained to customer that we discussed all pricing before leaving his home when we replaced his tub spout. Customer mentioned that we did not fix his kitchen faucet correctly and now facing the other way. Informed customer we didn’t touch nor looked at his kitchen faucet while we were there. Reminded customer the only things he had us look at were his shower head that was producing low water pressure, tub spout in the other bathroom that was not letting water all the way to shower head, and look at reverse osmosis system. Informed customer that we did fix his shower head pressure in the other bathroom by opening up valve all the way open by shower arm. We did fix his tub spout by install in a new one. We did discuss pricing with filter replacement and reminded customer that he agreed to it before leaving his home. Reminded customer that before leaving his home
Ben has another estimate at 3 and then they will make a decision. This wall all done via phone call as no one is home at this time. They are out of town
Arrived to remedy a system that is not heating properly. Upon inspection of the system found the furnace was running only the fan. Checked for fault codes. Found that the system had overheated and as part of a safety the system stopped heating and is running the fan to cool off. Performed diagnostic and made the necessary adjustments. Removed the combustion air intake from the furnace to ensure there will not be any leaves clogging the system. Tested system operations. Furnace is functioning properly at this time.
Customer called in needing an estimate to replace 50 gallon water heater. Checked water pressure and water pressure at 60psi. Water pressure should be between 60-80psi. Current water heater is 13 years old. Gave estimate for 50 gallon BradfordWhite water heater with expansion tank install.
Went over different options with Paulo from repair all the way to replace. He’s getting a 6 figure loan for house renovations after the new years and wants to get through winter before making any decisions
Dispatched for error code. Error code was for furnace lost communication on Dec 22 @ approximately 5am-6am intermittently and then reestablished signal. At arrival the system was operating and no current codes. Checked the history of past errors and it confirmed that it lost communication during the stated time frame. After a thorough inspection of the system. It was determined to have 2 loose wires. The wires that were loose were for communication. After tightening the terminal the wires are tight a secured. Thank you for allowing us in your house to provide the perfect home service and for being a member of the perfect family service club from your LBA Lead Service tech Calvin. If I provided a positive or five star experience. I’d appreciate you sharing your thoughts in a review.
Went over blower and duct cleaning option, barb wants to think about what she wants to do after Christmas
Add air box and replace and terminate flu Pre paid to lane
Installed new humidifier water panel. Thank you for allowing us in your house to provide the perfect home service and for being a member of the perfect family service club from your LBA Lead Service tech Calvin. If I provided a positive or five star experience. I’d appreciate you sharing your thoughts in a review.
Dispatched for humidifier leaking. After a thorough inspection of the humidifier. The source of the leak was identified. The drain inside the humidifier was plugged up. To resolve the fault. The drain was cleared of the blockage and checked for a flow to the drain on the floor. At this time the humidifier has been installed for easier removal of the panel and the humidifier is draining properly. Thank you for inviting us into your home and for your continued membership in the Perfect Family Service Club. I hope today’s service reflected the care and quality you expect. If you feel I provided five-star service, your review would mean a lot. — Calvin, LBA Lead Service Tech
Completed two system maintenance and inspection. I cleaned flame sensors and wiped down furnaces. I checked components and amp drawers. I tested air pressure and temp splits. Main floor furnace is running a little hot. I recommended using a Merv a filter to allow the system to breathe a little better till the airflow gets fixed. Upstairs system was sending an alert to customer’s phone stating that it was waiting on the equipment. The system was going into a lockout due to number of tries where it could not start. I found that the dual pressure switches were not operating correctly. One of the wires was bent pretty far and I blew out the air tubes. After this, the upstairs furnace kicked on and ran twice and satisfied the thermostat. Both furnaces are operational at departure.
Arrived for furnace flue issue. Found flue needed to be wrapped in insulation in attic. Also found multiple issues with furnace. My supervisor came out to discuss best solutions. Thanks for choosing LBA. Merry Christmas!
Installed new York 96% furnace 80k btu 2 stage. Installed new humidifier, whole home duct cleaning 10 year parts, 10 years labor. 2 years of maintenance of free of charge. Monthly payment of 276.53 for 36 months.
