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Overall Experience
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Chris is totally professional, knowledgable, with the bonus of friendlyness
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David did a great job and was helpful with another problem
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Very polite and professional. We would feel safe in suggesting LBA to our friends
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Justin Montez was awesome! Friendly and courteous. Educated me on what he was doing and why. Highly recommend him and the company!!
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Jose the technician was pleasant, knowledgeable about the services offered, and timely.
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Overall Experience
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Jeremy is very professional and friendly. Took care of what we needed. He had to go pick the part up but it did not feel like we he’d to wait forever for him to return and finish the job. Thank you
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Performed heating tuneup on furnaces, checked temperature rise on both systems.replaced both air filters. Vacuumed all electrical wires and electrical components. Performed combustion check on heat exchanger. Both systems are running within manufacturers specs at this time. Did not service humidifiers.
No heat call Upon my arrival found panel to door switch not secure, I ask questions when was the last time filters been change they said yesterday, I rescuer door panel than checked operation of heating mode everything seem to be working ok
At time of arrival found new issues with the humidifier, no water at the bottom of return. I explained to customer that the old filter did not have any thing to reinforce the fabric of the filter and with these ecm motors they pull much more air and will suck those filters in with time. The old filter wasn’t completely wet it was just damp and I told customer that it is from the humidifier and is nothing to worry about since we are putting humidity in the air, but he can always turn it off to prevent this issue. Customer says he will keep an eye on it. Will need to charge trip fee if he calls back because equipment is running correctly at this time.
Performed furnace maintenance. Completed all checks and cleanings. Complete a combustion analysis check for proper/safe operation of a furnace. When I arrive the humidifier was not operating. Diagnosed why the humidifier was not operating. Performed a humidifier tuneup and got the humidifier operational. Recommend installing a wet switch to help prevent any possible water damage. Customer approved installation of a wet switch. Spoke to customer about air purification and ways to enhance their indoor air quality. customer declined those options at this time. System is heating and operational at this time.
Performed maintenance and safety inspection on the furnace. Inspected all electrical connections to ensure they were secure and not rubbing. While testing the electrical components I found the flame sensor having erratic readings due to the out coating coming off. I informed the customer and recommended replacing this item today to ensure proper operation as we go through these colder months. Performed a combustion analysis on the heat exchanger and found zero issues. The air coming from the furnace is running at 70 degree difference from the incoming air. The filter is brand new. By the manufacturers specifications this is the max and is getting borderline too close to being a safety issue. There is some lateral play in the blower wheel as well as oil on the housing of the motor. These are early signs of failure. Recommend replacing motor to ensure system stays functional with out interruptions. Also inspected the inside of the duct work at found extreme build up of dust alo
At time of arrival found voltage conversion system that was installed yesterday has failed. Installed new voltage conversion system and humidifier is running again. No other work performed
Performed heating tuneup on furnace. Replaced water panel for humidifier. Inspected air filter still clean at this time. Performed combustion check on heat exchanger. System is running within manufacturers specs at this time.
At time of arrival found thermostat calling for humidity but the humidifier wouldn’t run, after further investigation found no transformer was installed and was not sending voltage for humidifier to run. Installed transformer and wired up humidifier correctly and left with system running and humidifying at this time. No charge
Arrived at customers home Monday, November 30. Customers main sewer drain is clogged. There is no accessible clean out for mainline. Quoted customer price to pull toilet and snake drain through toilet flange. Customer did not go with quoted price, and declined service. Did not charge customer truck service fee due to miscommunication with dispatching service.
Performed maintenance and safety inspection on the furnace. Inspected all electrical connections to ensure they are secure and not rubbing. Performed a combustion analysis on the heat exchanger and found zero issues. Humidifier was already on upon arrival. I did make sure it was draining properly. Air filter (MERV 16) was replaced a few months ago and is still in good shape. Removed debris from the combustion box. Did find a small leak on the exhaust flue pipe. Informed customer about the issue as well as sent a quote for repair. Furnace is running safely and within manufacturers specifications.
Upon arrival the customers water heater wouldn’t stay lit. In attempt to lit the water heater himself the customer released the tmp valve and it’s now starting to leak. I got the water heater to lite up but told the customer that it would go out again. I presented pricing on both pilot light and repairing the tmp valve the customer declined work at this time. Charging trip charge and diagnostic fee.
Upon arrival the customer had a leak in the dining room ceiling. Right about it was a toilet the needed to be pulled. I pulled the toilet and installed 2 wax rings. I began to flush and the leak was gone everything tested good.
The controls for the boilers we’re not operating properly. The 24 V power was being lost at the relay and the time delay. I replace both, and a few new terminal connections on the control wires. Both heat pumps are operating at this time. However there’s an issue with one of the water pumps. This is not a dress at this time customer so he will call and make another appointment Monday or Tuesday.
Arrive to customers home Wednesday, November 25. Customers kitchen sink drain clogged. Customer chose to have kitchen sink drain snaked. Removed trap on basket strainer and snaked kitchen sink drain roughly 75 ft and completely cleared drain. Ran hot water for 15 minutes to ensure any debris Knocked Loose had made its way into main sewer. Reinstalled basket strainer trap. While looking under kitchen sink and cabinet found that there was a small drip coming from the kitchen faucet side spray. Made customer aware of this, customer will fix themselves. Drain clearing today will come with third 30 day warranty through Company. Thank you for choosing lba have a wonderful day
Inspected unit #1 ,#2 and #3 for crack heat exchanger York 1 model# ZF072N10N2AAA1 Serial # N1N1484702 found two large cracks along the seams of the heat exchanger and need to have it replace , the unit is 9 years old York 2 Model# ZF072N10A2AAA1 Serial# N1L2234769 found a small 1/4 inch hole in the heat exchanger an need to be replace , the unit is 8 years old York 5 Model# DM090N15N2AAA4A Serial# N0G6724641 found multiple 3/8 inch hole in the heat exchanger an it need to b replace, the unit is 12 years old Heat exchanger for both units #1 and #2 are on back order per York supply, not available for ship unit first week of January 2021 , unit#5 heat exchanger is currently average as of 11/24/2020