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On time and efficient inspection included suggestions, as needed.
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I think it would behoove you to send techs to service our system that are familiar with the installation. It seems you send guys out that have reinvent the wheel. It’s counterproductive
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
A hot water heater shouldn’t have cost us what you all we’re going to charge us. Very disappointed. After using you all for other services. I also shouldn’t have been charged for something I already said was the problem and just needed a quote for. I have used you all for two calls now and haven’t gotten any service. Once was a problem with my A/C that was acting up but couldn’t find the problem and no this. What a waste of money.
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Thanks Eli!! On time and worked quick. Answered all my questions. Very nice to deal with.
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Price
Convenience
Arrived at customers home Tuesday, October 27. Customer having leak in basement ceiling appearing around two packs lines going through ceiling. Open wall to expose pecks lines on first floor and found no moisture around lines. Talked to manager and scheduled for technician and manager to arrive to home tomorrow to inspect for a leak. Did not charge customer tonight. Customer is OK with scheduling in the morning Wednesday oct 28.
Customer wanted me to show her how to adjust humidifier setting on her thermostat.
Customer complaint of office area too cold, upon my arrival found unit#1 gas valve shut off immediately checked the heat exchanger for cracks , found a hole in the tubes, I explained everything to the customer and she requested for a bid to replace the heat exchanger and or replaced the unit, , unit gas valve remains off
Upon arrival to residence I found that the furnace was not heating due to improper installation of the condensation drain for the 90% furnace. I corrected the issue with the proper conversion kit for the drain. The furnace is functioning properly at this time. I cycled the furnace off and on approximately 15 times to check proper order of operating each time was successful. I also checked airflow issue in the room addition on the back of the house. I was able to find that even though they have zone dampers installed there were also manual dampers up stream of the zone dampers, and two of which were shut. I opened both manual dampers and was able to get good airflow thru the vents in the room addition. I also took a FLIR reading at each supply run throughout the residence and averaged 95 degree supply air, coming thru the vents.
All for furnace not heating but the blower is running the whole time. I believe the furnace to be a Carrier product due to the circuit board retrofit. Unable to read model or serial numbers. Circuit board (302075-304) was not wired properly. Found corrosion on the back of the board causing it to short out. Quoted him a repair just to be able to diagnose the rest of the system. I recommended he replace system versus repair. I will have our sales rep Scott get in contact with him. Furnace is not running at this time.
No heat call , customer complaint that boiler is not working, the tenant didn’t realize the boiler been shut- off , water valve are shut and gas line been disconnected and cap off, customer do have a pair of twin furnaces that are ready to run , but there is no gas to the building, we waited for the gas company to show up , but they never came, customer ask for instruction on starting the furnace when the gas get turn back on , I provided information and told him that he welcome to call LBA back if help is needed
I returned today and install customer supply kitchen faucet. Check for leaks and operation.
Found that furnace gas valve was turned off. I turned system back in and everything tested as it should
Upon inspection, furnace would run only for a few minutes and then shut down. Found error code for the pressure switch, found that the pressure switch hose was not connected all the way causing the system to work intermittent. Connected pressure hose all the way, cycled system to verify heating ops. System is now heating properly.
Performed heating tuneup on furnace. Inspected air filter. Inspected water panel on humidifier. Did not service humidifier at this time. Inspected all electrical components and electrical wires. Performed combustion check on heat exchanger. Wiped down all electrical wires. System is running within manufacturers specs at this time.
Upon arrival I installed a enviro rk9 on the main line in the basement. I tested for leaks and everything tested good.
Performed maintenance and safety inspection on the furnace. Inspected all electrical connections to ensure secured properly. Performed a combustion analysis on the heat exchanger and found zero issues. Humidifier is working and turned on. Filter (20x25x5) still had some life left. Spoke to the customer about the iWave-R. Also noticed the water heater had water around the bottom. Sent quotes for iWave and water heater replacement. Furnace is running safely and within manufacturers specifications.
Upon arrival I performed a whole house plumbing inspection. Customer took me to the basement where he has two gate valve isolation valves. He stated previously he’s had water on the floor under these valves. I told him that we could replace those valves with ball valves and possibly solve any future problems. He declined at this time. Age of water heater is excessive I could not find date but has open burner Assembly suspect over 20 years old . I recommend replacement due to age. I checked natural gas system with a leak detector. No leaks detected. Water pressure was 70 psi. All other plumbing fixtures operating normally.
Mitsubishi condenser for the server room ( model PUY-A24NHA4 serial 14U02792C) We can answer fan motor bearings are going out, the motor is still working but will most likely lock up soon. This quote is to remove and replace the existing fan motor and includes all parts labor shipping and taxes.
Wiring on zone board good. Customer states system was cooling the room and now the heat is not working. I am getting zero air flow in that room. Furnace is not over heating.