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Not the quality of service I’ve come to expect from LBA. I didn’t get a text or email with picture of the personnel prior to their arrival. Furniture was not moved back after service. I got only a partial picture of the full report I expected.
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We love Rick......Extremely nice and very knowledgeable!!
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Although they were delayed in arriving, once the technician got there he was efficient and helpful in every way he could be
Response from LBA Air Conditioning, Heating & Plumbing:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback and being so open with us.
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He had to snake kitchen drain three times before it worked. He kept at till it worked
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Kevin is very polite, I am sure new customer's will welcome his expertise along with his knowledgeable offerings while evaluating the problem.
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8-23-24 Poolroom dehumidification system Got information for replacing the system. Repairs would just be too much money. I did email Mark with Hampton Inn some general pictures and information, no pricing
8/21/2024 Came to give a quote for kitchen sink, drain re-pipe. Going to install later when customer is available. Thank you for choosing LBA Services Your technician, Addison
DATE: 8/19/24 Detailed description of what was done today: arrived at home and spoke with Brandy about reasons I was called today, which was a kitchen sink drain backing up. After doing full inspection of kitchen, drain and all other plumbing amenities gave her a wear and tear of a drain clearing special. After removing P-trap saw that the street way into the drain line was completely corroded and rusted over and just fell off. and scheduled a follow up for a plumbing service tech to quote and install new piping of kitchen drain. Wear and Tear: -Drain chlorine special. Major pipe repair tier 5. After reviewing the entire house I went over everything with Brandi to ensure they understood everything going on in the house and what could be done to address it. Services done today: -Drain, clearing special Thank you for choosing LBA Services Your technician, Josiah Walker
*)*)&(&)&)($)&(&($)$(&)(&($($(& Rick, The p.o. for this ticket is on another invoice from 8/15/24. Time to p/u pulley and belt 0.5 hrs Dispatched today at 11 from blue springs (45 min drive +gas) Arrived 12 finished at 2 Had to install pulley upside down, or reinstall motor. Since it is upside down it took three tries to get the shaft key in without falling down into the pulley. Tough to do *((()(()((())(((((((())(()(((((() During this visit I replaced the variable pitch pulley that drives the blower motor assembly. The pulley was adjusted and tightened to fit the belt. The belt rests very slightly below even with the outer edge of the pulley. The pulley was aligned with the motor shaft and the height was adjusted to be even with the blower assembly wheel. The set screw was tightened against the shaft key and then the motor was loosened on its sled. The shaft key alignment and proper height took several attempts for proper alignment. A new belt was installed and the tens
During this visit I I asked to walk the building to observe where the rooftop units enter through the roof as well as the location of the thermostats. During this walk it was determined that cooling was lacking in three sections. These areas are the north paint area, the south paint area and the service bays on the S.W. Side. Rtu #3 was found to have a failed indoor motor pulley and belt. Several attempts to remove the pulley were unsuccessful. The pulley was treated with a penetrating spray for removal. Rtu#4, the thermostat for this unit has a failed screen. Information was gathered from the thermostat for contacting the company that manages the thermostats since this thermostat is communicatig with a third party T-stat managing company. All information needed was gathered. The system was not checked through all functions today and will be checked thoroughly on Friday. Rtu#5, this unit was not checked due to the day ending. I spoke with Jackie and arrangements were made to
Connected a wire that was preventing the system from cooling. Pulled vent registers to reduce restriction on the supply side
Arrived with Fletch to talk options on moving system. Wanting to finish basement. Checked out full system. Rinsed coil clean and replaced filter. Fletch will be presenting with you. Thanks for choosing LBA. ———————————- Blake and Amanda appreciate the information and want some time to speak amongst themselves. We asked them to write down any questions they came up with so we could address them when we return on Wednesday, August 7. They are leaving for a vacation to Branson Missouri and want to put their attention on that and tackle the remodel when they get back. Return visit will be scheduled that morning with a phone call.
At arrival the customer explained that when the guys came to do the duct cleaning they removed the comfort sensor and didn’t put it back. I have replaced it back to where it should go. Bill also explained that the guys also removed a fire detector and put it outside and never put it back in which is dangerous and Bill told me he has written in to the company about this but I wanted it recorded more than one place so nothing like this happens again. Have a nice weekend and call if you need any assistance.
Customer stated system is very loud on start up. Made adjustments to system and system seems to be quieter, will need customer to confirm and make sure it is satisfactory.
