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Joe was knowledgeable, courteous, and very quick with the installation.
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I felt like the service gentlemen were knowledgable , courteous and professorial.
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Determined they could not get parts needed until Friday. (Was not happy about that). After further checking they were able to get parts and scheduled repairs for the next day (Thurs).
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He called in another technician because this was my 2 nd service call in 2 weeks. A new unit was installed 2 weeks ago and is not running correctly. Furnace shut down at 1:32 am and was not looked at until around 3 pm.
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Tucker is knowledgeable, courteous and a hard worker. He took the time to answer my questions in terms I can understand and he double checked the furnace (didn’t just rush out).
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*)*(&)&)&)&)&))&)&)*)**)*))**)*)*))*)*)**)*)*)* The Lennox unit has holes right under the blower motor. The belt had substantially worn into the pulley more than when we presented an estimate for the belts. Had to turn gas off. Will forward info. ******. This ticket should include just belt changes. Blower was not cleaned due to heat exchanger replacement repair estimate to move forward. *)*)*)***)*)*)*)*)***)*)*)*)*)*)**))*)*)*))*)*)*)*))* Today (11/17/25) the worn belts were replaced in the Carrier (s/n ending 4005) and the Lennox (s/n ending 10390). The belts were installed and tensioned. The N.W. Lennox unit (s/n ending 10390) was presenting a dirty exhaust pipe today. When the blower wheel assembly was removed the heat exchanger was inspected and there were several small holes that have appeared. The gas was turned off to the unit to ensure safety and information was gathered for a repair estimate. The blower wheel assembly was reinstalled. Thank you, Jon Q
Dispatched for furnace tune-up. The components that are tested during the tuneup are heat exchanger, flame sensor, igniter, blower wheel, inducer, temp split and combustion in the heat exchanger. All components of the furnace are with in range of manufacture specifications. Thank you for allowing us in your house to provide the perfect home service and for being a member of the perfect family service club from your LBA Lead Service tech Calvin. If I provided a positive or five star experience. I’d appreciate you sharing your thoughts in a review.
Arrived to remedy a system that had overheated. Cycled power and tested system operations. Found that when the main floor was calling for heat the system is not able to move enough air to allow the system to operate. Set the “closed” setting for upstairs at roughly 50%. This will allow the system to primarily heat the main floor, without overheating the 2nd floor. Found that one of the pvc fittings was not glued and was leaking condensation. Glued this part of the exhaust pipe. System is functioning properly upon departure.
Advised how to adjust humidity settings.
Installed Aprilaire WiFi enabled thermostat. Connected the thermostat to the Wi-Fi and homeowners phone. Secured the return drop to the return trunk line and removed the strap used to support the ductwork during system replacement. Tested system operations. System is functioning properly at this time.
Dispatched for furnace tune-up. The components that are tested during the tuneup are heat exchanger, flame sensor, igniter, blower wheel, inducer, temp split and combustion in the heat exchanger. All components of the furnace are with in range of manufacture specifications. Could not finish the maintenance due to cause unsafe conditions if system continues to operate. Thank you for allowing us in your house to provide the perfect home service and for being a member of the perfect family service club from your LBA Lead Service tech Calvin. If I provided a positive or five star experience. I’d appreciate you sharing your thoughts in a review.
10-27-25 Performed fall heating system check out on two hot deck units with modulating gas valve Also replaced filters in the cold deck unit
10/15/25 - Completed a site survey for a quarterly maintenance. The customer does have some filters already provided for a maintenance. The furnaces were all located in closets, four units were in the downstairs closet. Then, the other three units were upstairs, two units were in a closet on the right side, and the last unit was in a closet on the left side. All the condensers are gated on the East side of the building when looking at it from the front. The water access is also located right in front of the gate on that same side. One of the MAU is also on that same side, but way further down. There is also another MAU on the right side the warehouse. Then, there are three exhaust fans that the customer was not sure if we serviced or not, but they would like them serviced if we do. These last four things all need to be accessed by a scissor lift, which is provided by the customer.
Dispatched for furnace tune-up. The components that are tested during the tuneup are heat exchanger, flame sensor, igniter, blower wheel, inducer, temp split and combustion in the heat exchanger. All components of the furnace are with in range of manufacture specifications. Thank you for allowing us in your house to provide the perfect home service and for being a member of the perfect family service club from your LBA Lead Service tech Calvin. If I provided a positive or five star experience. I’d appreciate you sharing your thoughts in a review.
