I don’t know the technician’s name but he is not allowed in my house again. He met with my wife to diagnose our water pressure problem which he referred to as water hammer. He had two broken water pressure meters so couldn’t even tell what our pressure was but told my wife it would cost $850. My wife declined so he said she had to pay a fee for his diagnosis. She refused once again and he said she had to pay him. She refused so he said she had to call his supervisor. She did so in front of him and the supervisor said she did not have to pay anything. My wife was unimpressed. I called LBA because of the radio ads that stated everybody there is a perfectionist. Who comes to diagnose a water pressure problem and has no way to check the pressure. The crappy part is now I get to listen to my water hammer all Thanksgiving!
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Robert was knowledgeable, courteous and took the time to answer my questions using jargon I could understand. Very appreciative of this.
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Kaden did an excellent job installing our new tankless water heater. Very professional and his work was on point. Thanks, Erin Q
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Nice and efficient serviceman . Was on time and right to work and done in a jiffy.
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High pressure membership selling. Lack of communication when signing up for membership without fully understanding what I was signing.
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Patrick communicated clearly the service required and carried it out quickly. He did a great job!
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Customer reported water hammer in a few different locations in home, stated that it started within the past week. Existing PRV is builders grade quality PRV original to home. Tech believes PRV has failed based on the sudden appearance of the water hammer as well as the quality and age of the existing PRV. Estimate given to replace existing PRV with new, customer declined stating pricing as the main issue as well as lack of testing to identify the PRV as the absolute problem. Tech did not have a working pressure gauge to properly check the pressure level in the home. T&D waived for customer satisfaction
Before starting the preventative maintenance I spoke with James and it was decided to add the split unit above the two offices in the shop to the maintenance program. Also a request for a replacement quote for one of the rooftop units. Today both of the rooftop units and the air-handler were checked. The filters were replaced in all three units with the filter for the ahu provided. The electrical and mechanical functions were checked and the units were cycled through a heat cycle successfully. There was no CO detected in the supply ducts. Thank you, Jon
During this visit preventative maintenance was performed on three rooftop units. The both the mechanical and electrical functions were checked. The filters were replaced and the units were operated through a full heat cycle. These units are three years old and at this time all tests performed today were passed. Thank you, Jon *****the p.o. (X2) for filters are on the ticket for 11/17/23 job# 144138823. I will see if I can not move them to this ticket. If they have not been moved before this ticket is reviewed then I was unable to accomplish moving them.
Furnace maintenance CO readings 0PPM, cleaned flame sensor, inspected burner compartment, inspected gas valve and pressures, inspected flue pipe, inspected draft inducer motor, inspected limits and safeties, checked all electrical connections, inspected pressure, switch, inspected heat exchanger, inspected blower wheel and blower motor, inspected circuitboard, tested amp draws, checked filter, cycled unit for proper operation
Completed site survey to add this location for maintnance
Started site survey will have to return to complete no roof acess
11-6-23 Performed heating check out 2 hot deck perimeter units Upper and lower floor. Checked blower and belts. Inspected heat exchangers. Inspected burner and crossover tubes Clean pilot assembly Check the operation of the modulating gas valve. Tested hi limit thermostats. Checked control safeties Check the disconnect Confirmed all access panels are tight and secured. The Trane cold deck unit. Did visual inspection all access covers also did check the blower and belts. I replace filters in the cold deck unit and both hot deck systems. Both working properly at this time
During this visit a two stage heat and two stage cooling thermostat was installed and checked for function. This thermostat serves the lobby area. There is a 5 minute delay for cooling in place via the new thermostat to protect the compressors from sudden restarts if cooling is turned off and back on quickly. A one year parts and labor warranty does apply to the new thermostat. The thermostat is listed as Mat (materials) on this invoice. An A-frame ladder was used to access and clean the return grill inside of the lobby. On the roof the unit was checked for function again and a new belt was installed. The belt is listed as misc on this invoice. Thank you, Jon Tech notes: Emerson 1F85U-22NP, belt from shop a49
This is a warranty call back. After I turned the thermostat off yesterday I wiped out the burner compartment. My cleaning towel must have caught the gas valve on/off lever. Today I found the lever in the off position. I returned it to on and cycled the furnace three times. My apologies, Jon
During this visit I met James and he relayed to me that the unit had heated the conditioned space overnight into the morning however heading into mid-day it was blowing cold air. He also requested a non-programmable thermostat to replace the aged and overcomplicated T-stat. I moved the thermostat up to provide a call for heat and accessed the roof. The unit was heating when I approached it and I gathered temperature rise data. I checked for error codes then shut the unit down and opened the combustion compartment, the blower compartment and the control panel to perform a visual inspection. No loose connections were found and the bearings and wheel were checked. Both the filters and the belt were halfway through their lifespan. The belt is riding low in the pulley and I would like to replace it just in case the outage was caused by low airflow however the airflow and temp rise are in range. The return for this unit is not far from the supply. I believe this is partly why the r
This is a time plus material estimate for the repair of the Trane nat. gas furnace that was diagnosed today (10/31/23). The materials needed for this repair is the control module and the updated ignitor that is included with the control board. These parts are a direct factory replacement. The cost of the materials is listed below. The labor rate for this repair is at $139.00 per hour. I estimate this repair to take two to three hours. This includes replacing the control board, the ignitor and function testing the furnace after the repairs are completed. Due to the failed control board I have not been able to check the furnace while operating. Labor will be assessed on a time basis once the repair is completed. Thank you, Jon Furnace model# AUD100C948K4, serial# 45124DX1G 11/1/23 Picked up part at Trane and installed the new circuit board as well as the matching ignitor. The new control board was function tested and a flue gas’s analysis was completed on the furnace. Duri
During this visit I discovered that the furnace was not functioning at all. There is 122.3 volts supplied to the furnace and 24v control voltage is present at the control board input. The control board is outputting 8.3v at the control terminals (r to c). The onboard fuse also has 8.6v on both sides. A new control board was confirmed to be in stock. An estimate was requested by Ethan. A time plus materials estimate was created and sent to both Jeff and Ethan. This new o.e.m control board also includes a new hsi as the board design has changed. This unit was not observed in a running condition today however the unit does appear to be in great condition at this time. The labor time on this does reflect drive time, part sourcing and estimate creation. Tech notes: Trane m/n AUD100C948K4, s/n 45124DX1G, part# KIT18110, O’Connor
10-30-23 First floor has no heat nor is the blower running. Got up on the roof, check the hot deck unit for the first floor. It was tripped a high limit. This unit hasn’t been ran at full capacity for many years. I reset the high limit and I will recheck it again tomorrow going to tuneup.
