I had expected better service. Day 1 we had Rick stop in open up the ceiling tiles and diagnose that our unit was frozen and he couldn't diagnose until it thawed. He said he would come back the next day to diagnose. Day 2 a completely different tech stopped in and didn't know Rick had been here the day before and I had to explain everything to him again. He then diagnoses that it's simply a clog filter and that the filter was going to cost $20 and he would have to run and get it. I asked about our service agreement with LBA and he said the filters are only covered when we do our service. I asked why don't we do our service now then since it hasn't been done and we pay $600 a year to have it done. When everything was said and done he did agree to get us the free filter after calling for management approval and we received a bill for $318 to change a filter and have an office at 80 for an entire day. I then noticed that insulation was not put back above the drop ceiling and had to do that myself. We'll be looking for a different service provider.
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Service man did a fine job and explained the need for some extra cleaning of our AC coils. Thanks for helping keep our AC in good running order for the future hot summer.
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Matthew checked my heater and was very knowledgable and answered all my questions. Thank you for the great service. Would highly recommend LBA!
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Nick arrived in less than two hours of my phone call for service. After fixing our humidifier, he asked if we had any questions or anything else he could help us with. Very polite, friendly.
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Carley was very thorough. He was polite and professional.
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Checked all operations in the cooling mode. Customer takes care of furnace filter. Washed out the outdoor unit. Checked all electrical and refrigeration components outdoors. Found a fault in the voltage enhancement system. After presenting options to the customer customer chose a gold repair. Washed out the outdoor unit extensively. Upgraded the system with a performance enhancement system and completed a gold repair. Equipment is now operating within Factory specifications.
Checked the zone #1 split system furnace for the #1 computer room for the new school for intermittent shut down in cooling. Found the control board shutting the blower down. Replaced the control board and verified operation. Also replaced the limit switch due to the switch being wet from the evaporator freeze up. Repair were approved by Doug Leikam.
In the women’s bathroom downstairs the first stall toilet was leaking water whenever you flushed it. I had to pull the toilet and replace the wax ring in there that was old. After putting a new wax ring I reset the toilet and flushed gallons of water down. Everything tested good.
Completed air conditioning tune up, recommended having coil chemically cleaned and customer agreed to have performed. Everything else tested as it should at this time
Customers hook above the sink fell into the garbage disposal and got lodged between the sides. I was able to remove it and reset the garbage disposal and there are no leaks coming from the garbage disposal. The customer has a slow sink drain along the side the garbage disposal and I suggested for her to do a drain treatment to remove the buildup inside the drain pipe, the customer has a bottle of chemical and just going to do the treatment tonight before bed and then run water tomorrow morning.
Installed Rudd 4 ton Ac unit with matching coil.
Customer has electrical conduit coming through a plastic sleeve in the wall and the ceiling on the lower level. Due to all the rain and flooding water has managed to get through the sleeve and drip into the basement area. The customer will have to either a try to find something to seal the hole or dig outside and try to seal it from that area. Currently they have a bucket catching the water dripping in but there is no plumbing that is leaking it is rain water coming through the conduit through the foundation.
Ran camera in sewer from clean out in basement to city sewer line aprox 60’ out. Line is in pretty good condition
Was onsite the other day and looked at this carrier split system for the downstairs lab that they stated was continually having to be reset. The unit was not malfunctioning when I was onsite I tightened up w couple wires that were loose and told Doug to watch the unit fault codes and see if it fails Doug stated that the unit was not flashing any codes. I told him that is is either the control board internally failing intermittently or the thermostat was failing. He opted to try and change out the thermostat first. I changed the thermostat at this time and let him know that if this problem persists we at also need to change the control board.
Cabled main line and could only go out about 40 feet having camera tech come out to camera the line. Cannot warranty work that was done today.
Checked all operations in the cooling mode. Furnace filter was OK at this time. Checked all electrical and refrigeration components outdoors. Washed out the outdoor unit. Equipment is operating within factory specifications. Customer did not want to renew maintenance agreement at this time.
Replaced broke down economizer filter at this time per customer approval.
I cabled the laundry drain and brought back hair. I tested laundry drain by running 2 loads of water down the drain and everything tested good. Customer also had a $50 off coupon.
Installed Ruud AC and coil. CHARGED SYSTEM TO PROPER LEVEL