Sam your repairman was very polite and answered all of our questions. he was on time and very helpful made repairs and cleaned up area he work in spotless.
Great service and good work.
I am curious of how I waited for the Tech to bring me some information in writing and I looked and he was gone. Said a supervisor needed to come and look at the static issue he discovered. I asked some questions and it was obvious he was frustrated with this. He is not the same person who did the last inspection but he said that the person did not do enough investigation on a STATIC issue. He then said a supervisor needed to look at this and I said have a supervisor come next thursday. I did not get a confirmation on this since he left. I left as well and saw he was parked in the city park down the street. Just a little frustrating on both ends. He is just doing his job and following procedures for bringing in a supervisor, but this takes additional time for all parties. Today is not a good day for a superviosr to come out. Things can wait until next week.
We had a great installation of all new HVAC system. Thanks to all who assisted.
I want to send out our many thanks to the LBA Team that installed our new HVAC system. We were given options and explained fully in detail. All employees were very courteous and professional, very organized to say the least! I would recommend LBA to anyone and everyone!
Patrick is great! Very nice and explains everything really well. He has been out to work on my furnace in the past, and I was glad to see him show up today. Nice to have the technician who is familiar with your heating system. He was also very patient with my dog who wouldn’t stop barking at him.
Patrick did great work! He was very knowledgeable and personable!
I am speaking from my heart due to my experiences with this company. Each can interpret the below. We treat one another the exact way we want to be treated…. Customer care service is not about how much money you can drained form your customers, but, the humility, honesty, integrity, respect, and kindness you provide each customer. The Bible teaches us, the final judgment, we each will answer for our own lives. “Do not be deceived; God is not mocked, for you reap whatever you sow,” Paul says in Galatians(6:7). Our way of life will have its natural consequences. If we “sow to the flesh,” led by self-seeking desires, we will reap the only thing the flesh can produce—corruption!!!!!! I pray that we as a people, will seek God’s grace and his mercy as we ask for forgiveness; and repent and live our lives in a way that brings glory to God in Christ Jesus, Amen.
Mike was right on time and went about the work in an efficient manner. He told me about some issues we might be concerned about in the future.
I trust Jonathan. He was knowledgeable and able to explain the root cause of the problem. He tested his fix to ensure it was resolved. The delay in job completion was an LBA issue and was frustrating given that we have been long time (over 20 years) with the company. Didn’t get. The expedited service we had hoped after an expensive tankless water heater purchase and continued yearly service fee. We will reconsider the value of that service purchase.
After talking with customer and showing them the concern on the failed airflow, and the issues that could follow due to lack of airflow, customer is interested in collecting airflow, adding filtration, and cleaning ductwork and blower. They are remodeling the dining room and kitchen area so they need to wait till after project is done. Wife is leaving on a trip so they want me to follow up next week on Thursday.
Arrived to perform an evaluation on a system to ensure a duct cleaning will benefit the system and will not cause further issues with efficiency and longevity. Performed a combustion analysis and static pressure test. Found that the system is operating with failing static pressure. System is rated for .5 static pressure and is operating with .85 static pressure. This is causing the furnace to have a hard time moving air and that is only a third of its job. Also, found that the fan in the system is heavily coated in dust debris. Provided all information and photos to the field supervisor and allowed him to finish his part of the system evaluation. Furnace is operational upon departure.
Replaced full system.
Upon arrival, customer said the gas company came out to check for leak. They found a leak on the water heater, gas line flex hose they did repair after about three hours. They could not perform the gas pressure test on system due to a pinhole in system and how to shut off the gas, customer is moving tomorrow is sunny Houston new homeowner an easy job completed by tomorrow. Customer needs gas pressure test done tomorrow. Customer sign off on that compression test for tomorrow. Will be back in the morning to follow up on test and repairs.
I came out to do a static pressure on two furnaces. Furnace 1 static pressure was failing so I change out the filter and made sure everything was open. I did a retest on the static pressure and found that it was still failing so we’re going to have a field supervisor to come out and evaluate the static pressure. Furnace 2 wasn’t failing but it wasn’t were we would like it to be so he field supervisor is going to evaluate on furnace 2 also. Everything else was operating as it was supposed to.
For this job, I was looking over a furnace and AC for replacement.
Checked out all operations in heating mode then checked filter then checked static pressure witch was failing then checked all electrical components and preformed combustion analysis. Furnace was burning fuel properly and Al electrical components were within specifications. A supervisor will be out to 8 to 12 tomorrow to evaluate static.
Arrived for a furnace maintenance. Static was high. Opened dampers and checked filter. Customer was uninterested with scheduling a supervisor visit. Heat exchanger showed a few signs of heat stress. All electronics within range. Blower wheel beginning to get dirty.
Arrived. Customer explained that their master bathroom sinks were having issues draining. Removed sink stoppers and traps from both sinks shoved shop towel with screwdriver down drain clearing the blockage. Both master bathroom sinks are running properly. Cleared clog from downstairs sink. Answered questions regarding new washing machine. They are members so no 89 to collect to next
Arrived to do performance maintenance. Set up for combustion analysis and static pressure tests. Found that the system is still operating with high static pressure. This is causing the furnace to struggle to move air. After trying unsuccessfully to relieve enough static pressure to bring the system within factory specifications, reached out to a supervisor to complete the diagnosis. Scheduled the supervisor diagnostic for tomorrow at 9am. Verified operation of all mechanical and electronic components in the furnace. Cleaned the flame sensor and tested its performance. Found that the burner assembly is heavily corroded. This can cause an inconsistent flame and wear on the heat exchanger of the furnace prematurely. Checked blower for cleanliness and to see if there is any play in the bearings. Found that the fan for both heating and cooling is starting to get coated in dust debris. Recommend looking into duct cleaning to ensure the system stays cleaner longer. Checked systems heat exchan
Arrived. Customer explained that the toilet in her master bathroom wouldn’t flush and it’s clogged. Grabbed toilet auger and pushed blockage through the toilet clearing the clog. Flush toilet multiple times to make sure clog was cleared line is open.
Complete light maintenance
Went to customer home to do a inspection. Customer had purchased a toilet and asked if we could install it. Gave customer a estimate and he turned it down because it was more than he wanted to pay. Thanks for choosing LBA Jason S
Customer is having issues with a leak underneath second floor, hallway toilet. There’s also a leak in one of the upstairs showers. Hot side handle. Laundry drain intermittently backs up. Provide a customer with multiple estimates. Customer would like time to get other quotes.