LBA is always courtesy and professional. Excellent service. Haven’t had a bad experience yet. Highly recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My air conditioner stopped working on Monday, June 24th. I called on Tuesday morning, and an appointment was set the same day. LBA was able to get my air conditioning working again. It was determined that the thermostat had weak batteries. There was no indication on the thermostat that the batteries were low. Instead of just replacing the batteries, or replacing the thermostat, the technician installed a wire so that batteries are no longer needed in the thermostat. The thermostat was the problem. But, instead of replacing the thermostat, it was only repaired. The thermostat is still not working correctly. The thermostat now has two buttons that do not work on it that were working before the service call. One is the Menu button, and the other is the button that turns the display back light on and off. The display back light is now on all of the time and cannot be shut off. The back light is fairly bright, and it looks like a night light in the room when the room is dark. I do not want the back light to stay on all of the time, but I do want the option to turn it on temporarily if I need to be able to see the screen. I also want to be able to access the menu option using the menu button. I called LBA several times on Wednesday during business hours. I was not able to speak directly to an employee of LBA, just their answering service. The answering service was not able to answer my questions. They were only able to leave a message for LBA to call me. I am not able to receive calls at work, so I was unable to speak with LBA directly be calling. I sent an email to LBA on Thursday morning before office hours with my concerns. I have not received a reply from LBA as of Friday morning. I am not happy with the quality of work that was performed, and I am also not happy with the lack of ability to communicate with LBA. I am going to have to either take time off work to be home when they come out again to fix what should have been fixed the first time, or I am going to have to have someone there when they come to do the work.
Overall Experience
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Price
Convenience
I always feel like LBA is maintaining their personal heating/AC systems when they service my home system. They usually just perform maintenance thru my annual agreement that prevents any other service calls.
Overall Experience
Quality
Price
Convenience
I appreciated the time given to address possible causes of my basement water issue. Sales rep was knowledgable and informative on potential solutions. Quite possibly the issue is a landscaping fix. I appreciated his honesty and insight.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Solved my sump problem without gouging me financially. John was outstanding!
Overall Experience
Quality
Price
Convenience
Leak is from 1 1/2 waterline in ceiling of family locker room , will need to shut down water and close locker room while repairs are being performed , this will have to take place overnight again . 7-16, shut down hot water lines to building , drained back system and repaired hot water line in family changing room above 1st lav sink , turned water back on . Hot water backflow for laundry facility started to backflow and continued to do so , I disassembled backflow and found badly worn check valves and relief valve , parts are unavailable tonight , will return in morning to repair . 7-17 , retrieved complete rebuild for hot water backflow , rebuilt unit and turned hot water back on , tested backflow to ensure proper operation , unhooked temporary garden hose from washer and hooked washer back up , tested functions , all good again.
Arrived to find unit operating properly. Performed safety testing in the heating and cooling mode. Both units are operating properly at this time.
Checked the North classroom for damper control issues from the Arzel zone controls. Found the damper not opening and closing correctly. Ordered a replacement damper. Will return to install when time allows----7/17/19-replaced the damper and verified operation. Work was approved by Thor.
Conducted preventative maintenance on two chiller units. Removed all side panels and washed condensing coil of debris. Side panels have been reattached and all coils are clean.
The unit that sits above the entrance was leaking water into the space below. I found that the drain for the air conditioner was clogged and caused the water to back up in the unit. I cleared the drain and vacuumed as much water as I could from out the unit. I also cleared out all the other drains for the other air conditioners
Upon arrival customer thought there was zone issues at this time. I checked all zone dampers and they were opening and closing as properly. Performed an air-conditioner tuneup cleaning and checking all operations found unit to be extremely dirty and found burnt up wires at voltage distribution system replaced voltage distribution system and repaired Wires as well as re-insulated the refrigerant lines washed out the unit with an extensive coil cleaner due to the age and the condition of the system customer wants to look into replacement. Won’t need maintenance until fall unles customer replces system
Gained access to empty space next door and filled traps with water , will take a little bit to air out space . Couldn’t gain access to other empty spaces .
Checked the Trane Rtu #3 for first stage compressor not operating. Found the first stage compressor curcuit in the UCP failed. Also found the compressor contactor coil damaged. Replaced the contactor. Wired the first stage compressor around the UCP and left the safeties in the curcuit per the customers request. Verified operation after repairs. The building controls to the unt have failed and are to be replaced. The unit is being controlled by a thermostat in the return duct at this time. Advised the customer that the unit will need further repairs when the energy management controls are installed.
Rtu-8 was making a squeaking noise. I inspected the unit while it was running and found the belt was making the noise. I adjusted the belt turned the unit back on and it no longer makes any noise.
Found that drain line was plugged, combustion removal system bearings were failing, burners were rusted into unsusable condition and heat exchanger was rusted, recommended furnace replacement, turned gas off and scheduled for design specialist to come give estimates, I gave estimates on fixing all issues but customer wanted new system quotes first
One of the conference rooms thermostat was not working. I found the smoke alarm to be tripped. I checked the unit while it was running and couldn’t find anything wrong. The unit is working properly at this time
Replaced voltage enhancement system customer went with the gold option
Checked all operations in the cooling mode for garage unit. Replaced furnace filter with customer supplied filter. Tightened loose Schrader Valve at this time customer is going to look into refrigeration issue. Washed the unit out extensively. System is now cooling at this time.Attic system does not have an overflow switch customer was not interested in adding one at this time.
Didn’t charge customer and there is nothing wrong with her washer.
