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Justin was really nice, went through all the options, was very quick and efficient! We also go to LBA and every time we get great service.
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LBA tech Phil Norris checked our possible gas leak problem this morning. He was very professional and friendly and explained to me exactly what he was doing and what he was looking for. Very informative and a pleasure to do business with. Bob Herdman Biotechxray Kansas Office
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I decided to think about this a couple of days before doing this survey. I personally feel you guys are getting just as bad as politicians and car salesmen. Which is, to get you to spend more money that’s needed before looking at what’s causing the problem. This is the second time I called you guys at my home. The first time, you barely looked at what causing the problem and presented me with these o gracious selling point cost and I end up spending over a thousand dollars. Now, three weeks later, your employee came to my home (very nice guy) but he didn’t event took the time to see WHY I am having this issue Just assumed but was so quick to make me spend a thousand plus dollars again....... My question to you is, would you treat your mother/father this way. I know companies have to make their bottom line and pay their bills, but to continue to take advantage from hardworking people who are struggling day to day to make it is wrong and not godly. Please, treat your customers with humility and respect and be honest with them. Just thinking about what your last two employees did has made me sick to the point of not using you guys again.
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Overall Experience
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My wife was present during the installation. Service was explained and thoroughly communicated. She stated there were no issues. Professionally installed
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Kept us updated on arrival time and thoroughly explained all options.
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Tech is friendly, and knowledge. Answered my questions clearly.
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I replace the damaged faceplate and the condensate drain pan. I tested cooling functions and made sure the pan was draining properly. The mini-split is operating and functioning as design at this time.
Rtu#5 has a leak at the service valve. Valve will need to be replaced, and unit recharged with 11lbs of r22. Replaced service valve port, charged unit with 11lbs of r22 refrigerant. Unit operating properly at this time.
Unit 2nd stage cooling not operating properly. Drain spout is broke and will need to be replaced to prevent condensation leaks, and allow proper drainage. Diagnosed unit and found the 2nd stage has a leak at the service port. A quote for repairs has been submitted. The condensation drain has been repaired.
Condenser fan motor seized. Will need to be replaced to operate cooling properly. Replaced condenser fan motor on Rtu#3. Unit operating properly at is time.
Unit run capacitor is reading out of tolerance. Would recommend to replace to prevent unit failures. Replaced the 10-10MFD run capacitor on Rtu#2, Unit operating properly at this time. Replaced the condenser fan motor on Rtu#3, unit operating properly at this this time.
I installed the lever underneath the master bathroom sink for the stopper. The old one had rusted out and broke off. Everything tested good. Customer had a$50 off coupon. No warranty
Today I completed your annual cooling tuneup, Checked air filter and all indoor operations. Everything tested as it should. I checked refridgerant and all electrical operations on outdoor system and they tested as they should as well. Cleaned system. Thanks for having me out today, Eli
Conducted CPMA on all cooling equipment. Inspected all electrical and mechanical operations. Inspected all motors and capacitors electrical tolerances. Inspected condition of the blower wheel, and belts. Cleaned all outdoor coils, and replaced all filters. Checked for correct cooling temperatures. All deficiencies have been quoted for repairs.
Customer broke handle and cartridge for Moen kitchen faucet. Customer chose bronze faucet replacement. Replaced original faucet with delta Leland kitchen faucet, also replaced original stops with quarter turn Straight stops. Installation is working and testing OK at this time thank you for choosing LBA and have a wonderful day!
Checked all operations in the cooling mode. Furnace filter is OK at this time. Washed out the outdoor unit. Checked all electrical and refrigeration components for the outside air conditioner. System is operating un level at this time.
Conducted CPMA on (4) RTUs and (1) mini split. Inspected all electrical and mechanical cooling operations. Inspected all motors and capacitors electrical tolerances. Inspected condition of the blower wheel, and belts. Cleaned all outdoor coils, and replaced all filters. Checked for correct cooling temperatures. All deficiencies have been quoted for repairs.
Arrived on site and spoke with David the second IT room unit was not cooling properly. I looked at the evap and found it was frozen. I let the evap thaw out I connected my gauges and saw That the unit was low refrigerant was low. I performed a leak search and found nothing. I recharged the unit to factory specs.
Conducted CPMA on (1) split system. Inspected all electrical and mechanical cooling operations. Inspected all motors and capacitors electrical tolerance. Inspected condition of the blower wheel. Cleaned all coils. Unit filter has been changed. All discrepancies have been quoted for repair.
