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Tyler was awesome. Diagnosed the issue and fixed it quickly.
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I have a service agreement with LBA, and everytime they come out for regular maintenance they try to upsell us something that we don’t need. The service people are polite and do a good job but I am not sure if they have a quota on up selling services.
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There was a mix-up on the the scheduled appointment and was given different reasons for the mix-up and we wasted a day waiting for them and finally called to reschedule another day. Once he was here he performed his task and did a good job. My wife handled the appointment and although she felt well informed but also overwhelmed with the price and outlook for our system. I also feel that the 5 hour window is overly excessive.
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Mike did an excellent job on servicing my unit and sharing knowledge
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Super awesome service. Nick Chaney was so incredibly helpful. He explained everything to me. Me being a new home buyer and not understanding some things, he took the time to explain and make sure I understood. He was very thorough checking and cleaning up. I could not have asked for a better experience. 5 stars, absolutely recommend.
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Izzy was very knowledgeable. Friendly and professional. Would recommend to a friend.
Response from LBA Air Conditioning, Heating & Plumbing:
We are so grateful for your awesome review. Thanks for sharing your rating with us and the community.
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Attached our invoices for water softener and whole filtration system
For this job, I was performing routine maintenance on an AC and furnace. Every day with the AC looks good as well as the furnace. Fridge levels and all electrical components were operating well with a manufactured specifications. I did notice that the humidifier was clogged so I unclogged it and put in a new filter. It was clogged due to a calcium buildup. After checking some more pipes in the basement and some faucets it’s clear that a water softener is highly needed before we have some plumbing issues. I will attach a separate invoice with some options and if we do some of these options, we will include a UV light and germicidal unit at either low cost or free of charge, depending on the option chosen
Upon arrival I began the furnace tune up. First, I ran a static pressure test. This unit is rated for a max of 1.0 and it’s testing at .8 which is right where it should be. Next, I checked the running amps on the inducer and blower motor and both tested within specs. I changed out the filter today with a 20x25x1 inch high velocity filter. Cleaned the flame sensor. Blower wheel is a little dusty but not bad. The flue looks great, it’s double-walled all the way up and out the chimney. Temp rise is within specs at 39 degrees. The CFM count shows the duct work is too small for the system. My Field Supervisor Jamie arrived to discuss with the homeowners. I set them up on a new Club Membership today and installed SmartAC sensors. Got the app downloaded to his phone and it’s working as it should. Lastly, I noticed the humidifier is not working. The drain hose was not connected to the humidifier. No water was making it to the humidifier and the humidistat was working but was not opening and
Went for a repair call. When going to furnace, system was receive correct voltage. Did go to the breaker and seen water had fallen thru. Not allowing for furnace to run. Reset system from power switch. After allowing for breaker to dry out.System is back and running.
Provided customer with estimates for airflow improvements and water quality options, returning on 3/3 for full plumbing inspection.
Arrived for furnace maintenance today. Checked system static pressure and found it is failing. A field supervisor is set to come out next Wednesday to evaluate. I changed furnace filter. I replaced humidifier pad. Blower wheel is starting t build up dust. There’s a good temperature rise between the return air and supply air. all electrical components are are running within manufacturing specs. System is running upon departure. Thanks for choosing LBA.
Found faulty damper motor for the damper controlling airflow to the upstairs. With customer approval I replaced zoning damper and tested new damper to ensure the new damper is operating properly.
Arrived to customers for the furnace tuneup, and during the process of the inspection, we received a high call on static pressure along with discovering a dirty blower wheel, and also dirty filter. We’ve also found out that there is a shortage of CFM at the return chain of the system. All other components met within factory specs. Furnace Tune Up
Remove halo three system. Reconnected lines with a loop.
Went for a maintenance call today. When going to furnace, tested for static pressure. Static was passing for manufacture specifications. Did a CO test. No carbon monoxide was detected when testing. Checked heat exchanger no wear and tear for heat exchanger. Cleaned out drain line, pressure switch hose, and flame sensor. All electrical components are passing for manufacture specifications. Humidifier water panel is good. No further wear and tear. Renewed membership with customer. Thank you for choosing LBA services-Johann.
