Austin took his time to explain to us what the problem was and how he was going to fix it. When he was done he made suggestions to help prevent the issue happening again.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The technician, Izzy, seemed to be very inexperienced. He was very polite and respectful. . He had to make several calls while trying to service our furnace and did not explain the issue he found very well. He was here for an extended length of time including having to leave to find a replacement part needed. Our house was 80 degrees when he left. The invoice he provided did not document the replaced part and reading his a iPad was difficult. I received the email for this survey before receiving the email documentation and invoice of his service. He was barely out the door when the request for this survey arrived and I certainly did not know at that time if the repairs he made were satisfactory. I still don’t know because we are waiting for the house to cool down without turning on our air conditioner and there has been no reason for the furnace to kick back in.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Utility sink And paint bay was backed up.Customer already tried disassembling the trap to clean out drain but was unsuccessful. Reassembled P-trap then ran Spartan 100 machine through cleanout above utility sink hit blockage approximately 4 feet and line opened. Drain is open and flowing at this time thank you for choosing LBAand have a wonderful day.
Today I completed your annual cooling tuneup, Checked air filter and all indoor operations. Everything tested as it should. I checked refridgerant and all electrical operations on outdoor system and they tested as they should as well. Cleaned system. Thanks for having me out today, Eli
Installed low ambient ambient switch. Check cooling operation the unit is cooling properly now.
Completed annual cooling tune up. Found that the 240 volt electrical disconnect box was burnt inside and the voltage enhancement system was testing under factory specifications. Gave customer estimates and he wanted to get quote on new system. Turned off breaker to system due to failure
Arrived on site for lack of cooling. Checked in with Rodger. Replace customer supplied air filters in 7 Ahu's on the west side of building. Found unit #28 not cooling as much as it should. Temperature split was 10*. Access unit on the roof and found compressor overheated. Cooled compressor down with water. Discovered low ambient switch not passing power to condenser fan. The high side pressure was 450 # and the switch is set close at 365#. I also notice oil around low ambient switch. Sprayed switch with soap bubbles found switch leaky. Removed switch form service and top off refrigerant charge. The switch will need to e replaced for low ambient cooling.
Performed two full cooling inspections. Checked all wires and safety switches. Cleaned both outdoor units. Checked refrigerant charge in both units. All unit are operating within factory specifications at this time.
Estimates for 2 outside hydrants, mainline shut off, and Prv. Customer does have 30 dollar coupon to put towards repair.
Performed a safety inspection and a tuneup for furnace. Perform safety inspection all safety switches are corresponding to their specification. Completely cleaned all safety switches and recalibrated. Performed combustion analysis, combustion motor is operating within guidelines improperly pushing carbon monoxide out of the house.Performed indoor blower test, indoor blower motor is operating within guidelines. Furnace is running to manufacture specification.
Clean and treat drains in treatment room 4 branch lines and 12 receptacles total. Run water through clean out while hitting each receptacle go out approximately 2 feet apiece then run entire drain line. After flushing drain lines out for approximately 5 to 10 minutes. Apply bio one to each receptacle for preventive maintenance treatment.
Customer has slow drip in master shower gave options for cartridge and valve replacement. Customer is gonna hold off for now and call us back if drip gets worse.
The left wing laundry room area has low flow on the hot side only. We need to schedule for 8 am if possible. The faucet that was stopped up is now working fine. The plugged water line broke free on its own.
The mixing valve is stuck and needs to be rebuilt. We need to order the parts and it will take a couple of days to get the parts. Ordered parts on Monday and it will take a few days to get them.
Performed PMA. Replaced air filter’s, washed condenser coil, washed and drain trap, tested cooling functions, checked all electrical and mechanical components. I created estimates for repair and emailed them in. For further information please see check out sheets and estimates. Also note there is a second rooftop that goes to this space It is not part of the maintenance agreement nor is it operating at this time. The employees inside said the space is heating and cooling comfortable he was just the one that is operational.
