Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Austin did a great job. He explained everything before he started and kept me updated. I loved his customer service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very knowledgeable, excellent service. Went above and beyond.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Noah was very professional and courteous and seemed very good at installing the water heater. However, we were disappointed in the overall customer service. We indicated yesterday we needed to install a new water heater and were told there would probably be one on the truck. No attempt was made to give us estimates or determine what we needed in the initial service call. As we expected, Noah quickly determined a new installation was required and said delivery should take about an hour. However, it took two hours and then wrong parts were delivered which required a 2nd delivery and an extended time to complete the installation causing me to miss an entire day of work. This is not the first time we have had A service visit that took longer than the normal time due to errors made by the technician and/or delivery. We appreciate the small amount of compensation made each time on our invoice but if we continue to have disappointing service calls we will be not continue to renew our LBA contract.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very polite young man, very knowledgeable. Very pleased my son in Lenexa uses you. Greg Harper. Thanks.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Annual P3 Heating Visit. 18 Year old Carrier Furnace. Performed combustion analysis, checked temperature difference across furnace, inspected and tested humidifier, inspected furnace heat exchanger, tested all furnace components, checked home for gas leaks. Humidifier had not been turned and, housing was full of mold as was water pad. Gas leak test found a gas leak on a line going to he furnace. Furnace heat exchanger has several dark spots and is worn due to age. The furnace igniter tested weak, the flame sensor is corroded and the indoor blower motor has loose bearings and is drawing its maximum rated amps. Today we agreed to tune up the humidifier and repair the gas leak. Joanne wants to schedule a visit with a system designer to go over options for updating system, but doesn’t want appointment today. Annie is calling to schedule.
This quote is to install a customer provided thermostat for their concrete heated glycol system. This will only include labor. No parts, no warranty on any parts. Minimum trouble shooting is allowed if needed. If exceed allotted time must get approval for more time. As stated customer provided part, no warranty or guarantee on parts. 1-20-21 installed customer provided thermostat. Thermostat does not turn on screen even though power is applied. Called tech support to verify there was no special way to turn unit on. Determined thermostat has bad screen. Since this part was customer provided I can not warranty part. Put on thermostat back on so temperature can at least be seen and told Doug of issue. They will get back at a later date of next decision. Pumps can still be operated in hand mode.
Performed heating tuneup on furnace. Found humidifier solenoid has failed at this time, installed new one and a new humidifier water panel and humidifier was left running properly at this time. Checked indoor air filter and replaced old Merv 16 filter with new one, old filter was a year old. Humidifier feed tune was breaking apart while trying to install the new solenoid went ahead and installed a new feed tube at no cost to customer. Performed combustion check on heat exchanger. Customer decided to sign up for p3 membership at this time. Will need to email his invoice
Parts ordered. Arrival time is estimated to be 1-18-21
This unit is above the ceiling of brenda’s office and joining office. This quote is to order parts, pick up parts, remove old blower motor assembly, remove motor from that assembly, install new motor into assembly and then install the blower motor assembly back into the system and verify operation. The motor will be 5-7 business days out from being ordered. A 10 foot ladder may be needed. 01-04-21 Ordered parts give 5-7 days for arrival at Trane in Lee summit. 1-18-21 Picked up parts and completed quoted work. Unit is operating correctly at this time.
Arrived on site to replace the blower motor on Trane unit R08A06120. I disassembled the blower motor housing from the unit. I then extracted the old motor. I installed the new mounting kit on the new motor and remounted the new motor on the housing. I put the motor and housing in the unit and wired it. Finally turned the unit on and checked operations. The unit is operating within factory specifications at this time.
Work Completed 1/18/21 I recommend replacing both contactors for the electric strip heat in this unit. They are worn and pitted. This estimate includes parts(2x Trane OEM contactors) and labor. Quote is good for 30 days from 12/17/2020.
Work completed 1/18/21 This quote is to replace 4 run capacitors for VAV Fan blowers that are out of tolerance. Quote includes all parts(3, 7.5mfd capacitors and 1, 10 mfd capacitor) and labor. Will require use of scissor lift onsite to access units. Quote is good for 30 days from 12/17/2020
This unit is located in main hallway right in front of front lobby. Needs 5uf capacitor. Completed quoted work. Unit operating correctly.
P3 Furnace Maintenance Tuneup- Inspected thermostat, Inspected/Replaced air filter, Inspected and tested all motors, all motors are operating within the factory specifications. Tested the voltage enhancement system, tested all safety sensors, all sensors are operating correctly at this time. Cleaned inside and outside of the furnace cabinet. Performed combustion analysis, readings came back normal. Upon inspection noticed there is some black micro growth forming into the system, spoke with the customer about this and presented options to destroy the black growth. Customer decided to have an I-Wave R installed, customer is unavailable today but would like to have it installed next Saturday. Customer has been rescheduled for Saturday January 23rd to have I-Wave installed.
Performed furnace maintenance. Completed all checks and cleanings. Complete a combustion analysis check for proper/safe operation of a furnace. Due to the systems age I performed a visual heat exchanger inspection. I found multiple failure points on the heat exchanger and multiple cracks. I tagged out the furnace and scheduled for Scott to come out and quote for a new system. In completing a thorough evaluation of mechanical systems in the home, I found a gas leak at the hot water heater gas valve, the existing water heater was 21 years old and I recommend replacement of the water heater. Scheduled for Scott to give customer estimate to repair both as well as the humidifier.
Per phone conversation 1/11/21 between Rick B and Doug M we are billing for our direct costs on materials that were told to order before job was canceled. These parts will be stocked at Doug's location for any future repairs.
Began troubleshooting glycol system at where customer thought was problem, however found that the glycol pump and pressure switch was operating properly. Had to track down thermostat and area where thermistor was located. Began troubleshooting and found the thermistor to be operating correctly but the thermostat not to be. Found thermostat not to be putting out control voltage to close contact and pump. Pump works in manual mode recommend to replace thermostat and to troubleshoot further if needed. Quote sent to customer for replacement.
Make repairs to MAU#2 Make repairs found on 12-24-20 Install new hot surface igniter and flame sensor. Pull and clean burner assembly. Make adjustments to the damper control motor. 12-31-20 Thur Return visited to complete work that was bid. MAU#2 Installed new hot surface igniter and flame sensor. Made adjustments to the air damper linkage to prevent over driving. Replace the drive linkage pin. Ran and cycled unit tested for proper operation and gas leaks- Put the system back in automatic, working at this time.