Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The technician, Izzy, seemed to be very inexperienced. He was very polite and respectful. . He had to make several calls while trying to service our furnace and did not explain the issue he found very well. He was here for an extended length of time including having to leave to find a replacement part needed. Our house was 80 degrees when he left. The invoice he provided did not document the replaced part and reading his a iPad was difficult. I received the email for this survey before receiving the email documentation and invoice of his service. He was barely out the door when the request for this survey arrived and I certainly did not know at that time if the repairs he made were satisfactory. I still don’t know because we are waiting for the house to cool down without turning on our air conditioner and there has been no reason for the furnace to kick back in.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Upon arrival I check the rooftop unit that goes to the lobby, this rooftop unit heated as designed. When checking the air temp at the vents in the lobby I found an electric duct heater that supplied air to the lobby and entry. There was no power at the duct heater so I checked the breakers the three breakers labor's duct heaters all had power going through them so I started to trace the wires back from the duct heater to see if we lost connection somewhere in the ceiling. I traced the wires all the way back to the breaker panel and found they went from one panel in the middle to the panel on the far left. The breaker was labeled spare and turned off. I re-labeled the breaker "lobby duct heater". I checked operations of the heater and it is working. There are multiple duct heaters that come off of the unit with the thermostat in the clinical managers office, they go to all the office areas and the lobby. These duct heaters only heat when the fan is on, so I turned the fan to on at the t
Upon arrival test combustion motor Pressures, there was enough pressure from the manufacture recommendation for both pressure switches to close. Pressure switch werent calibrating they were faulty. Gave customer options for repair customer chose Band-Aid option. Air purification UV filtration lights werent engaging they were no longer working. Gave customer options for replacing UV lights. Customer chose Band-Aid option. Completed all repairs, Furnace is now operating to manufacture specification and air purification is now working to manufacture specification.
Customer called in to inform us outdoor unit was to loud. Compressor is rated for 20 amps and performing at 14. No failures found Systems are Working. System is showing it’s age would recommend replacing compressor in System is showing it’s age would recommend replacing compressor the future.
Performed full heating cpma on the RTU. I have checked all electrical and mechanical functions of the heating cycle and changed the filters. Upon inspection of the unit only one issue was found. Please refer to the checkout sheet and repair estimate for any concerns.
Replaced Grundfos pump motor for driveway boiler. Removed condensate drain plug from the lowest point on motor, verified voltage, amperage and rotation. Left pump set on auto and operating normally now. This is a warranty call.
Assisted in cpma as well as changing of all filters. Systems are operating within factory specifications at this time.
Helped with the PM by installing filters in the vav's.
Performed cpma on all air handlers and VAV boxes. Checked all electrical and mechanical functions of equipment and changed filters. No issues at this time.
Assisted with heating maintenance
I found the thermostat in the back of the office to have failed. It would constantly call for cooling, so I took another thermostat in the office and moved it. It was only then that this unit would call for heat. I replaced the thermostat but it is my understanding that Pacific Dental has specific thermostats that they would like to use so they can control the settings from a outside location. I informed the manager of this and he send in a request to Pacific Dental, I also called Michael Hunter and left him a voicemail explaining the situation.
The estimate is to replace the pump that has failed. The pump motor is at the shop as well. Make sure to grab both be for the install.
Performed pma inspection. Cleaned washable air filters, inspected heat exchangers, test electrical components, and test heating operation.
Performed to system maintenance, humidifier maintenance. Main floor furnace performance, is working for manufacture specification. Performed combustion check, combustion motor is performing to spec and running at a normal amping rate. Indoor blower motor is performing normally. The humidifier is Set to winter and is draining properly. Performed an electrical test, 120 V to furnace firm and stable at ports. low Voltage wiring communicating from thermostat to board properly. Checked all safety switches, all safety switches are working properly. Completely cleaned safety switches and recalibrated. Second floor furnace is working to manufacture specification. Performed an electrical check, 120 Volts are firm and stable at furnace. Low-voltage wiring is firm and stable. All electrical communicating properly. Combustion motor check, combustion motor is performing normally and pushing the co out of the house properly. Indoor blower motor is running normally. Check safety switches, all safe
Commercial install was scheduled for Friday.
Completed furnace tuneup and humidifier tuneup. Performed combustion check on furnace, combustion motor is running normally and distributing the CO out of the house properly. Performed an indoor blower motor test, blower motor is running to normal manufacture specification. Performed an electrical test, 120 V going to furnace working properly and secure. Low-voltage wiring from thermostat to board firm and stable. The drain for the humidifier is draining properly. Changed out OKall the filters. Performed a safety check, all safety switches are working properly. Completely cleaned all safety switches and recalibrated. The system is performing to manufacture specification.