The technician, Izzy, seemed to be very inexperienced. He was very polite and respectful. . He had to make several calls while trying to service our furnace and did not explain the issue he found very well. He was here for an extended length of time including having to leave to find a replacement part needed. Our house was 80 degrees when he left. The invoice he provided did not document the replaced part and reading his a iPad was difficult. I received the email for this survey before receiving the email documentation and invoice of his service. He was barely out the door when the request for this survey arrived and I certainly did not know at that time if the repairs he made were satisfactory. I still don’t know because we are waiting for the house to cool down without turning on our air conditioner and there has been no reason for the furnace to kick back in.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jerry was very nice and explained everything very well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I checked the three units over the NW hallways has been warm and found the unit with the thermostat labeled number 2 was disconnected. I connected the thermostat wires but the unit is still not coming on and I am unable to access the electrical panel due location unit. We will be sending our estimator out to give an estimate on replacing the air handler in the hallway. I also found the RTU that goes to thermostat #3 to have shifted and come apart from the ductwork due to it's sitting on wood that has rotted. Our estimator Brett will be coming out in the next week or so take a look at replacing the air handler in the NW hallway and while he is here he's going to take a look at the rooftop units that has come apart from the duct. I also took down in information from all of the rooftop equipment and sent it to Chris our preventive maintenance rep. He will be in contact with you about setting up a preventive maintenance contract.
Replace the heat exchanger and gaskets
RTU#14- has a bad ignition board that is not sending power to the spark ignitor. RTU#16-has a bad ignition board that I not sending power to the spark ignitor. RTU#17- has a bad ignition board that keeping the inducer fan running 24/7. This unit will heat but if we don't replace the ignition board we will shorten the life of the inducer, and heat exchanger. I installed all parts and tested the three units. So three units are heating as designed at this time.
Completed furnace tuneup. Checked low-voltage wiring and high-voltage wiring, all wiring landed at ports and stable. Combustion motor checked, CO exiting house properly. Completely removed board and blower motor to inspect the interior of the heat exchanger, heat exchanger is still good no cracks were found but starting to rust. Cleaned all safety switches and recalibrated. All safety switches are working to manufacture specification the system is also working to manufacture specification. Would recommend replacing water heater.
Completed furnace tuneup, humidifier tuneup. Changed out air filter for furnace and humidifier. Performed a combustion motor check, Combustion is exiting the house properly. Re-adjust the dampers, system was going off on high limit switch. System is no longer going off a high limit switch after adjusting dampers. Checked high-voltage and low-voltage wiring. All wiring landed at ports and stable. Cleaned all safety switches and recalibrated. Drain for the humidifier draining properly. System is running properly to manufacture specification
Preformed PMA on the 18 rooftop units, 5 exhaust fans, 1 radiant tube heat, cleaned the filters on the mini split, and replaced the filter on the furnace. We replaced or filters, checked all electrical, and mechanical components. I created estimates for repairs found. For further information please see checkout sheets and estimates.
Performed the preventive maintenance for the heating season. I checked the amp draw of the blower motor and inducer motor, I made sure that the blower wheel and belt were in good working condition, I took readings of the capacitor to make sure that it was within the manufacturer's recommended tolerance, I looked over the heat exchanger to make sure there were no cracks or holes, I took a temperature split reading and I changed the filters.
RTU#1 ignition board replacement RTU#3 ignition board replacement RTU#4 inducer and ignition board replacements All repairs have been made an they are heating as designed.
The customer stated that the humidifier was leaking water again, so the customer shut the water off to the humidifier. After inspection, I found that the humidifier solenoid was stuck in the open position internally. I disassembled the solenoid and cleaned it. After reinstalling the solenoid, I tested the humidifier functions. The humidifier is operating properly with no leaks at this time. The solenoid is controlling the water correctly.
Performed cpma on all units. changed filters and checked all electrical and mechanical functions. Rtu #1 has cracked heat exchanger, qoute for repair will be emailed. Had to shut of heat for rtu #1 due to health hazard from cracks.
Assisted inspection of roof top units CPMA
Humidifier was leaking, performed humidifier tune up. Everything is working according. Wants to sign up for p3 tune up starting this summer 2020
