Scott was Patrick’s Superivsor. He showed but I am not really sure why. He didn’t really do anything. The warranty on my furnace expired a month before so the part and repair was not covered under warranty. He made no effort to make it right. Did offer to make a call to management or give me a discount on the repair. He said the warranty actually starts at installation not manufacture date at which I said my repair should be covered because the furnace was installed in December 2017. Scott just looked at me and then changed the subject. He was more interested in trying to sell me a new furnace than trying make things right with a loyal customer. NOT HAPPY!!!
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I called in the morning and ended up waiting all day. Patrick drove from Lenexa to Lee’s Summit. I would think you just a couple of people assigned to Jackson County. Patrick had to get a part and come back the next day. I insisted that he make me the first stop since I had waited all day for his arrival. A day and half off from work. Patrick was very professional but your scheduling system sucks!
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I couldn’t be happier with the service from LBA. Tyler was excellent, professional, and communicated at every step. Would highly recommend.
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the services overall were very good. Of course I thought it was too high.
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Addison was was timely. Explained everything to me. He was patient with me. He did a great job. I appreciate the input from his supervisor thank you
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Tyler was fantastic. Listened to the issue and made sure there was resolution.
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We’ve been very pleased with LBA. They are prompt, professional, and take the time to explain everything.
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Chase was very thorough and educated us along the way. He really took the time to make sure we understood all aspects of the installation process as well as the benefits of each option. I never felt pressured to make a decision. Chase did and now standing job from start to finish, which is why I chose him and LBA.
Response from LBA Air Conditioning, Heating & Plumbing:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
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Robby was great and very professional. Excellent service!
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12-5-24 Spoke to Sherry upon arrival, she made it very clear and we can’t leave any screws or anything up on the roof. Make sure all the panels are on. Not a Problem Completed RTU # 6 through 12 Diego has the checkout sheets RTU#12 feeds the customers drive thur bay. We had an issue with possibly the ignition module or the inducer motor relay. It needs to be diagnosed further. Pick up multiple screws on the deck I did find a 1” long gas in the roof material next to RTU#11 We did not remove any of the panels from this unit yet this was found before we even started doing a check out. I circled it with a red marker I gave a picture to Sherry so she can have the roofer come out and fix that before it becomes an issue.
We will need a lift for this location
Customers do not currently have funds for duct renovations
Went for an out today. When going to heat pump previous company quoted that reversing valve wasn’t shifting properly. Did test the reverse valve and wasn’t making and noises and shifting properly. Did notice fan amperage were running near max rating. Capacitor is passing when testing. Refrigerant pressure are within range. Notified customer is noise does occur again to record and have us come out again.
Went for a repair call today. When going to furnace tested for voltage. No power coming from thermostat or board. Board keep tripping fuse with popper. Bad board will be installed Monday.
Arrived to customers for a furnace tuneup in during the inspection we received a high call on static pressure along with discovering a dirty Secondary drain trap. All other components met within factory specs.
RTP on 1 star duct upgrade package. Customer not interested in repairing this issue. Mainly price points. But also says he knows people that he trusts that can do it for much less. He wasn't interested in working out any deals with my supervisor. He appreciated the information and will handle the situation himself or with his own contractors. He feels as though adding supply vents isn't worth anything close to our quote. And more so he is leaning on his "iron clad" warranty that states 12 years anything goes wrong, that it's covered. I tried to explain efficiency and leakage concerns. All to no avail.
Arrived to remedy an inoperable system. Upon inspection of the system found the furnace doing nothing despite a call for heat on the thermostat. Turned system off and bypassed the thermostat to ensure the furnace tries to heat. Found that the system was cycling on the gas valve stage of ignition. Found the red tag for the failed heat exchanger on the gas shutoff for the furnace. Checked the heat exchanger and found that the heat exchanger is cracked. Tested the static pressure of the system and found it maxing out my meter. This is a direct cause of heat exchanger failures. Field supervisor took over building repair and replacement options. Strongly recommend fixing static pressure when replacing the furnace to protect the new equipment.
Went for a furnace inspection today. Did a static pressure test, it failed. Changed filter. Did a carbon monoxide leak test, there is no leaks. Combustion analysis test passed. No gas leaks. Temp split between the supply and return duct passed. Inducer motor amperage passed. Gas pressure got slightly adjusted to factory specifications. Pressure switch passed. Blower wheel is clean and blower motor amperage passed. Thank you for choosing LBA services!
Went for a maintenance call today. Tested for static pressure static is passing for system. Did replace filter for customer. Did a co test for system. No co was detected when testing. Inspected heat exchanger no wear and tear. All electrical components are passing for system. Blower wheel and drain line are clean. No wear and tear on system. Cfm pass for ductwork. Thank you for choosing LBA services-Johann.
