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Very knowledgeable, excellent service. Went above and beyond.
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Noah was very professional and courteous and seemed very good at installing the water heater. However, we were disappointed in the overall customer service. We indicated yesterday we needed to install a new water heater and were told there would probably be one on the truck. No attempt was made to give us estimates or determine what we needed in the initial service call. As we expected, Noah quickly determined a new installation was required and said delivery should take about an hour. However, it took two hours and then wrong parts were delivered which required a 2nd delivery and an extended time to complete the installation causing me to miss an entire day of work. This is not the first time we have had A service visit that took longer than the normal time due to errors made by the technician and/or delivery. We appreciate the small amount of compensation made each time on our invoice but if we continue to have disappointing service calls we will be not continue to renew our LBA contract.
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Very polite young man, very knowledgeable. Very pleased my son in Lenexa uses you. Greg Harper. Thanks.
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Andrew was very thorough, professional and courteous. He did arrive later than our scheduled appointment window but stayed to complete needed repairs caused by mouse nest. Appreciated not having to wait for return service.
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Your representative was very polite, and cognizant of the ChinaVirus concerns. Did a good job, and explained all the options.
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We were extremely disappointed in the fee charged to replace a computer component still under warranty on a furnace less than two and half years old. I did receive an explanation of the cost through phone conversation with a manager and was given an additional very small discount. The replacement took approximately an hour but apparently the cost the dealer accrues processing paperwork for a warranty refund and The time involved obtaining and providing a specialized faulty part is passed on to the customer. Seems to me this cost should be absorbed by the manufacturer if the part is still under warranty and I will be checking with other Rudd dealers to see how they handle their labor charges for replacing warranty parts. I did appreciate same day service and the expertise of the tech who performed the service. He was very conscientious of safety precautions required now due to the Covid pandemic and very informative and respectful.
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Performed heating tuneup on furnaces. Performed combustion check on both heat exchangers. Main floor system has a hole in the heat exchanger tagged out furnace and customer signed the tag. Customer is going to go threw his home warranty and see what will work out best. I turned off the gas to the appliance and left the power switch in the off position to avoid running the furnace. No other work performed at this time. Second floor system the combustion motor is over amping and screeching I left an estimate for repair
Nest thermostats were already installed, just not functioning correctly as customer installed themselves. Found both not to have power. One had to be reset at unit and second had blown fuse. Replaced fuse and both thermostats are now functioning properly and communicating with system. John stated not to sync the thermostats to WiFi or nest app as the owner will do that himself. Units are operating correctly at time of departure.
Arrive to customers house Friday, October 23. Customers main concern was that pressure and home was very unreliable. Using a faucet while flushing the toilet caused water pressure to drop significantly. Customer chose to replace pressure reducing valve that had malfunctioned. Customer also chose to have main water entrance valve replaced and have isolation valve installed to isolate pressure reducing valve boiler drain and sprinkler system in case of maintenance or repairs needed. Shut off water at Main and drain home. Installed new main water shut off pressure reducing valve and three-quarter isolation ball valve. Turned water back On the home and tested for leaks and proper function. Set water pressure in home at 80 psi. Some hard water debris clogged hot water side of kitchen faucet while turning water back onto home. Flushed kitchen faucet to remove hard water debris now pressure has returned to faucet as normal. Pressure reducing valve and main water valve are now working prop
Cause of issue was that the inducer port was plugged up. Cleared port and furnace is now operating. Need to return to perform maintenance check up and to service humidifier and replace bulb for air scrubber.
Performed heating tuneup on both furnaces. Serviced humidifier and replaced water panel on main floor system. Replaced air filter with customer supplied filter on the attic system and sold a new Merv16 filter for the main floor system. Performed combustion check on heat exchangers. Inspected all electrical components and electrical wires. System in the attic is getting hot to the touch and reading 155 degrees at the supply ductwork. This is because the return air drop does not have proper boot and causing the air to get restricted. Left customer an estimate to address this issue in near future. No other work performed
Hydro-scrubbed approximately 100’ of main sewer from a 3†stack in garage, no root intrusions at this time. Cleaned up floor drain inside of basement, heavy toilet paper. Two year warranty for root intrusions.
Estimate for sewer burst and jetter. Doing jetter tomorrow if this doesn’t work price will go into sewer burst.
At time of arrival found furnace not running properly. Customer stated husband cleaned thermostat with vinegar and then it stopped. Found thermostat has failed causing the system to not call the furnace to kick on. Bypassed thermostat and system came on presented serval options for repair but customer wanted us to email bandaid repair to discuss with husband. Re attached old thermostat and turned the switch to the furnace off as told by customer, no other work performed at this time.
Replace all combustion motor capacitors on all 4 RTU units. Removed and replace combustion motor on unit 2 (121310235L). Parts on stock are on stock as of today’s date of September 28th 2020. Verify operation after completion. 9-29-20 Parts ordered and are will call at Trane Supply Lee Summit. 10-5-20 Installed all capacitors on all 4 units, installed combustion motor on unit 2 (121310235L). Found additional work to be done on unit 2 (121310235L) found transformer 480 volts to 240 volts for combustion motor to be no good. Quoted 105.84 for part and 1 hour of labor at 99. Jake Ryan approved work on site. Installed part. Verified operation. All RTU units are now functioning according to manufacturer’s specifications at this time.
Whole house plumbing inspection Customer has 2 water heaters one being dead man and the other is 19 yrs old No PRV no expansion tank. Incoming pressure is 85-90 Recommended repairs 1. Water heater replacement with installation of pressure regulating valve and thermal expansion tank. 2. Emergency stop replacements for downstairs lavatory faucet and master lavatory Faucets. Customer decided to proceed with estimates for silver level water heater replacement with additional tasks of emergency stop replacements for downstairs lavatory and master bathroom lavatory faucets. Company installed New 50 gallon Ruud heater with pan in replacement of 19 yr old 40 gallon heater And capping off lines and removal of other 50 gallon heater that was turned off and non operational. Installation came with pressure regulator valve, 2 gallon thermal expansion tank, 1 whole home shut off and 2 quarter turn shut offs for heater itself, and new gas flex line connections. To install new PRV and shut off f
Upon arrival I performed a whole house plumbing inspection. Water heater was installed in 2007. I recommend replacement of water heater due to age. I checked the natural gas system with a leak detector no leaks detected. I checked the water pressure the water pressure was 124 psi. Pressure reducing valve had failed. I showed customer options to replace pressure reducing valve he chose the Band-Aid with a 30 day warranty. While replacing PRV the main shut off would not shut off. I showed customer options to replace.He chose the Band-Aid with 30 day warranty. I checked all other plumbing fixtures in home. All in good working order. I performed repairs and checked it for leaks and operation.
Check both furnaces and air filters, checked the functionality of both humidifiers, took heat rise on both furnaces, performed combustion analysis on both humidifiers for oxygen level, CO level, And flu temperatures, polled and clean both furnaces burners, cleaned both furnaces flame sensors, pulled both furnaces blowers cleaned both blowers, inspected both furnaces heat exchangers. Both furnaces are working properly at this time.
Replace both air filters, Took heat rise on both furnaces, performed combustion analysis on both furnaces for our oxygen levels and flu gas, oh CO levels and flu gases, and flu gas temperature, pulled in clean burners on both furnaces, clean both furnaces flame sensors, pulled I’m clean the blower motors on both furnaces, Check the functionality of humidifier on the main level. Both furnaces are working properly at this time.
Replaced a 2 pole contactor and a 3 pole contactor on package unit one model# TSC120A4RGA2FC11A1B10007 serial # 8041000699L
