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Jerry was very nice and explained everything very well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I have a rental property that had a toilet and shower knob issue. My LBA Hero educated the resident on the knobs and replaced the toilet. My resident is happy with his work.
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Convenience
I was referred to you by a friend, Pat Walsh who has used your company for more than 20 years. When I called your company the staff was very friendly, quick to respond, and sent somebody very professional out to help me with my problems. Patrick McGlynn what the technician that came to my house. He was very informative about my problems & all options, He made sure he explained in detail everything to me about my problems , as well as the products and services that were available for me. There was no pressure for me to pick a high-grade product that I couldn’t afford. I explained to him my budget and he worked within it. He also explained the service contract if I was interested & I chose to purchase that for my own personal sense of comfort as well as relief of not having to worry about the heating and cooling check for next year. Your company and your service technicians seem to be the best I’ve ever had , and I owned my own home for 28 years. I wish I would’ve known about your company before , it would’ve saved me so much money. I will definitely be using you again in the future and recommending you to anyone and everyone I have a chance to see. If I had to rate your company on a scale from 1 to 5, and 5 being the highest ... I would give you guys a definite 7. Also your office staff is amazing and the lady who handled my phone call was very courteous, efficient, and made sure to get a technician out to me right away. She did not know me from anybody and to her I was a new customer, yet she still handle me as if I had been the most prestigious client of all. I wish I remembered her name , but I hope you can give her my message and my thanks. I look forward to doing business with your company in the future. I will make sure that many of my friends and family do as well. Be blessed, continue the amazing service and know that you guys are doing it right. Namaste 🙏 Connie
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Had to pay $89. just to have serviceman look at job (to install a new garbage disposal I bought). He offered a "Band-Aid" installation for $325.00! (It took him less than 45 minutes to install.)I was tempted to send him away but then I would have been out $89 and still no installation. Paid the full price. Never again! What a rip-off!
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Your service tech was wonderful-she took care of everything I needed, some things I have waited years to get fixed and she fixed them in minutes. She has an awesome attitude and work ethic-you are lucky to have her. I will request her in the future!
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Water heater was priced over the phone at $1,088 and when the plumber arrived the basic package was $1346. I would have appreciated a more reliable quote from the start. The first price wasn't even an option...rather deceiving practices
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Checked all operations in the cooling mode. Replaced both furnace filters at this time. Checked all electrical and refrigeration components outdoors. After speaking with customer about concerns outdoors customer requested to have the unit extensively cleaned and to have the refrigeration insulation line replaced. Equipment is operating within factory specs at this time.
Old check valve for the sump pump wasn’t working right and the sump pump was 6 years old. I replaced the sump pump with a Zoeller sump pump and a new check valve. Told customer about the P3 agreement and they declined at this time. Everything tested good
I performed a p3 maintenance and safety inspection on the air conditioner and found the system to be operating within factory specifications.
Customer has more appointment . Wants a follow up tomorrow. I will call.
Replace the run capacitor for the condenser fan motor. Confirmed operation ac is cooling fine at this time.
Performed cooling tune-up. Replaced air filters, wash condenser coil, tested electrical components, check wiring connections, and verify the cooling operation. The unit is cooling fine at this. Recommend replacing the condenser fan motor run capacitor to prevent disruption in service.
Customer has Navien water heater that was installed sept 2014 Was having issues about eight months ago with recirculation. It was taking too long to get hot at the fixtures in the house. It was discovered the first time that the internet pump failed after installation the settings were never updated. They had a second technician out and the issue was still not corrected. I was able to test and discover the setting update was needed for the new pump. I switch them over to utilize the correct circulation. I was able to check in the upstairs guest bathroom for correct circulation. Today’s call is under warranty.
Spoke with someone onsite , nobody knew which toilet they were having issues with , I checked both restrooms up front and found the women’s room right stall toilet running , I replaced the flapper and tested functions , all ok. Did not find any backup in toilets or other drains .
Checked leak at mop sink in back room , tightened packing on both stems and leaking stopped , tested all seems to be ok , if problem happens again we will replace faucet .
Reinstalled tank to bowl on toilet on master math toilet.
Rebuild watts commercial hydrant at backside of building .
Arrive to thank unit not operating due to low refrigerant levels. Found a leak in the heat media transfer coil. Told customer the problem and showed her options. Customer wanted a quote so she can show her husband. Performed a full cooling inspection on the back half of the house. Washed and cleaned out outdoor unit. Checked all safety switches and wiring. Unit is operating a factory specifications. The front side of the house unit. That unit is not operating at this time due to the major leak in the heat media transfer coil.
I’m leaving an estimate for replacement and repairs for the water heater that is 9 yrs old. If the customer calls us back I will credit the service charge towards the install.
Unit in computer room not cooling. Upon further inspection i found that the actuator for the louvers was not opening and not allowing enough air flow through. I removed the louvers and the unit is operating properly at this time.
Customer states they requested a plumber. Not an hvac issue. It appears that the landscape company applied water to an abandoned irragation line that was open above grid in Solas space. I advised line should be terminated at its source, not just capped over Sola . No charge as I'm not the trade requested