Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jerry was very nice and explained everything very well.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I have a rental property that had a toilet and shower knob issue. My LBA Hero educated the resident on the knobs and replaced the toilet. My resident is happy with his work.
Overall Experience
Quality
Price
Convenience
I was referred to you by a friend, Pat Walsh who has used your company for more than 20 years. When I called your company the staff was very friendly, quick to respond, and sent somebody very professional out to help me with my problems. Patrick McGlynn what the technician that came to my house. He was very informative about my problems & all options, He made sure he explained in detail everything to me about my problems , as well as the products and services that were available for me. There was no pressure for me to pick a high-grade product that I couldn’t afford. I explained to him my budget and he worked within it. He also explained the service contract if I was interested & I chose to purchase that for my own personal sense of comfort as well as relief of not having to worry about the heating and cooling check for next year. Your company and your service technicians seem to be the best I’ve ever had , and I owned my own home for 28 years. I wish I would’ve known about your company before , it would’ve saved me so much money. I will definitely be using you again in the future and recommending you to anyone and everyone I have a chance to see. If I had to rate your company on a scale from 1 to 5, and 5 being the highest ... I would give you guys a definite 7. Also your office staff is amazing and the lady who handled my phone call was very courteous, efficient, and made sure to get a technician out to me right away. She did not know me from anybody and to her I was a new customer, yet she still handle me as if I had been the most prestigious client of all. I wish I remembered her name , but I hope you can give her my message and my thanks. I look forward to doing business with your company in the future. I will make sure that many of my friends and family do as well. Be blessed, continue the amazing service and know that you guys are doing it right. Namaste 🙏 Connie
Overall Experience
Quality
Price
Convenience
Had to pay $89. just to have serviceman look at job (to install a new garbage disposal I bought). He offered a "Band-Aid" installation for $325.00! (It took him less than 45 minutes to install.)I was tempted to send him away but then I would have been out $89 and still no installation. Paid the full price. Never again! What a rip-off!
Overall Experience
Quality
Price
Convenience
Your service tech was wonderful-she took care of everything I needed, some things I have waited years to get fixed and she fixed them in minutes. She has an awesome attitude and work ethic-you are lucky to have her. I will request her in the future!
Overall Experience
Quality
Price
Convenience
Mini split unit for the server room not cooling. Was informed the unit had just turned back on before arriving. Found the outdoor condensing unit dirty with debris not allowing for proper airflow needed for cooling. Coil has been washed, unit operating properly at this time.
Pulled and reset water closet in hall bath, added tile spacer to existing flange. New tile installed recently, also not responsible for Sheetrock in garage. Cut small hole for access.
Installed Ruud furnace and AC and coil with a new return drop and boot 5"Filter and new thermostat. Tested operation of all functions.
The drain on one furnace had clogged up. I cleaned the drains for all 3 units. Added water back into the traps. Everything is draining properly at this time
Upon arrival diagnosed issue to clogged main sewer line , I located cleanout at front of building and opened cleanout , cabled line from cleanout , had to add 2nd drum to reach clog at 150’ . Had trouble opening drain at 150’ , had camera technician camera inspect line , located 2 more cleanout with camera , and also found that line was full or grease and should be jetted out . Will return next week to jet line and re-camera inspect when done , line is open and flowing right now .
Camera in line found heavy grease in line. John et up to jet line
Not charging customer do to use putting in a ac unit a few days ago. Our workers turned the shut off to the water heater and turned it back on. The shut off started to leak and we just had to tighten the nut on it. Everything tested good.
Investigated leak , no plumbing in vicinity of leak , but leak seems to be at roof line . Recommend contacting roofer .
In the downstairs bathroom the bathroom sink drain was clogged up. Also there was water coming out of the p trap. I took the p-trap apart and cabled the galvanized pipe that goes into the ground. Didn’t feel any clog but when I pulled my cable back there was a lot of black sludge in the line. I put everything back together and ran water in the sink for about 15 mins. The water never backed up. I told the customer abut the P3 but the declined. Everything tested good.
The East RTU in the mechanic bay was shut off on high pressure. We found the condenser coil to be covered in dirt and dust bad enough that it wasn't allowing air to flow through the coil. This is why we had high enough head pressure to shut the unit down. We cleaned the coils the economizer filters and tested the unit. The RTU is working properly now but we would recommend having routine maintenance done to prevent this from happening in the future.
I found the system low on refrigerant because of a leak in the coil. We are coming back Wednesday to replace the coil. I added refrigerant but we will need to come back for a tuneup after their construction is done. We will need to clear the blower wheel at that time.
I arrived to find that the indoor blower motor was not operating. After further testing, I found that the bearings in the motor are bad. Given the age and condition of the furnace, I did a visual heat exchanger inspection since the blower assembly was out. I found multiple cracks in heat exchanger. I tagged the furnace and shut the gas valve off to the furnace. The customer would like the office to call in the morning and schedule a design specialist to come out and quote new equipment pricing.
Arrived to find out the indoor coil was frozen. I switched the system over the heat mode to thaw the coil out quicker. After the coil was thawed, I found that the system was low on refrigerant. I performed an electronic refrigerant leak search and found a non-repairable refrigerant leak at the indoor coil. I added 7lbs of refrigerant to achieve the proper refrigerant pressures and temperatures. The coil is seven years old and I’m not sure if it still has a limited manufacturers parts warranty credit. I told the customer that I will need to call the manufacture during normal business hours to verify the warranty status of the coil. In the meantime the customer would like a design specialist to come out and quote new equipment pricing. I told the customer that I will call her Monday morning to give a proper repair quote to replace the coil.
