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We can always count on LBA to be there when we need them. Their techs are consistently professional and courteous. Today, when Robert came to the house (right on time) to perform maintenance and check the heating and cooling system, he greeted me with a smile, left the work area clean, went above and beyond to explain what he was doing and made sure I was satisfied with the work done.
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I had a sewer pipe that was full of roots. I had the LBA crew come in and it was too bad to just clean out. They had to Jack hammer the cement to get to it and replace it. They were so nice and I liked all the guys that worked on it. They were respectful and honest on what was wrong. I will definitely call them back! Thank you!!
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LBA sent a technician quickly. Kadon Timmons arrived on time, cleaned my floor drain and explained everything thoroughly. Provided an estimate for a potential future problem repair. Very happy with the service.
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I sent a text 7/1 and just now sent an email 7/4 stating how unhappy I am. Now I'm completing survey. Seriously disappointed I paid nearly $600 for patch repair on 4-year-old air conditioning system. That was bad but then the next morning when I discovered my garden hose was destroyed and cannot be used. I shared with Nick the hose was not long enough for him to use and he said he had one of his own. What happened???? Photos attached to text.
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Nick was professional and provided ideas of what i can do to improve the performance of my heating system. He made recommendations for future improvements. I was comfortable having him in my home and felt he'd done a good job.
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Andrew Peterson went out of his way to make sure our annual furnace checkup was thorough and complete.
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Patrick did a great job and answered all our questions.
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Perform an annual maintenance checked all operations on heating mode check blower motor check inducer motor clear inducer port checked filter checked drain lines check temperature split check capacitors clean flame sensors check igniters checked heat exchangers check CO levels check for gas leaks check humidifier set humidifier to winter checked all operations on cooling mode check temperature split clear drain lines checked all electrical components checked refrigerant charge wash both outdoor unit found that the Second floor unit the capacitor is below the manufacture specifications I informed the customer about the capacitor customer wants to wait on repairs both systems were running when I left thank you for having me out today Alex View visual findings from this job here - https://visionshare.xoi.io/?id=XA-0D78-37ADF54DCB4E417D9B1C2A6C2505A8D7
Company arrived Tuesday, September 20, 2022. The customer attempted changing their master bathroom shower valve and the valve ended up breaking on them. Upon arrival company drilled out the center of the cartridge and broke out the rest of the pieces. Company then installed the customer provided cartridge and tested for functionality. Company verified with the customer and can conclude a properly operating shower valve. Company will honor a 1 year warranty on labor excluding the customer provided cartridge. Thank you for choosing LBA and have a great day.
Company arrived on September 20, 2022 to perform previously quoted work. Company jackhammered 2‘ x 2‘ hole in basement located above line. Company then cut out section of line so that company could put new liner through pipe. Company lead new liner and once new liner was laid company ran camera through line to ensure lining laid properly. Company also ran water through line to ensure water was draining properly. Everything is functioning properly at this time.
Arrived at customers home Monday, September 19, 2022. Inspected venting for water heater and found water heater was not properly connected to venting as well as venting itself was not properly installed into main vent stack. Customers water heater is 10 years old. Gave customer estimate for new water heater. With managers approval used hydraulic cement to properly secure venting into chimney. Screwed venting onto water heater and taped as well. Customer will reach out to company when ready to have new water heater installed. Customer paid with check for job sold August 3, 2022. Company had not yet collected payment for job.
Perform a preventive cooling maintenance checked all operations checked both filters checked temperature split clear drain lines checked all electrical components checked refrigerant charge for both unit found that the Second unit the capacitor is reading below the manufacture specifications I informed the customer about the capacitor being low customer wants to wait on repairs washed both outdoor units both outdoor units were running when I left thank you for having me out today Alex View visual findings from this job here - https://visionshare.xoi.io/?id=XA-0D78-E07F1C18041E4412885D9EA0F6B6B823
Checked all operations in the heating and cooling modes. Checked all electrical components at the furnace and completed a combustion analysis of the unit. Furnace was operating within factory specifications. Checked all electrical and refrigerant components at the outdoor unit. Outdoor unit was slightly dirty and washed off with water today. System is operating properly at this time. Today we signed up a new membership and completed the first visit of the membership. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-0D78-F9E7CE589E1B47A7A1DBA506301C0C3E
1) everything is pretty new - mostly no issues 2) 1 leaking saddle valve - replaced 3) water heater 9 years old
Perform heating maintenance checked all operations checked filters checked drain line checked temperature split checked blower motor checked inducer motor clear inducer port clean flame sensor checked heat exchanger check CO levels replace humidifier pad upon customers request and replace HEPA filters and dynamic air filter System was running when I left thank you for having me out today AlexView visual findings from this job here - https://visionshare.xoi.io/?id=XA-19DB-B32F6FA9C2FD4DC3B3247A65687DE74B
Checked all operations in the heating mode and inspected furnace filter. Checked all electrical components and completed a combustion analysis of the unit. Inspected bypass humidifier and found that the pad would need to be replaced and customer will do so themselves. System is operating properly at this time.
Arrived at heating tune up. Found multiple gas leaks one being in the cabinet itself. The blower motor capacitor was testing low. Customer declined both of these repairs. The control board began trying to fire the inducer motor every time the AC ran and not running the heat when it was supposed to. Control board is failing. Customer is going to get a second opinion. Thank you for having me out to your home today.
Perform a heating maintenance checked all operations check temperature split check drain lines checked blower motor checked inducer motor cleaned flame sensor checked igniter checked heat exchanger check CO levels replaced Pure air kit check humidifier replaced humidifier pad clear inducer port checked all electrical components recommend CO detectors in every level of the house and no older than five years system is running when I left thank you for having me out today Alex
Service call, apon arrival outdoor system not getting 24v to o/b there was a split in the wire cut and added new wiring. About compressor capacitor very weak. Replaced both made sure system ran before leaving. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-19DB-1D587E78414E474FBF465AEBEA68F236
Checked all operations in the heating and cooling mode and inspected furnace filter. Furnace filter was replaced today and dated. Checked all electrical components at the furnace and completed a combustion analysis. Everything was within factory specifications. Checked all electrical and refrigerant components at the outdoor unit. Outdoor unit was extensively dirty and was washed off with just water today. Both systems are operating properly at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-E865-08A14C91A9C24209BED5947650CD6531
Perform a Annual maintenance check all operations on heating mode and cooling mode check filter check drain lines check temperature split check inducer motor check blower motor check CO levels checked heat exchanger check humidifier found that one of the humidifier pads are dirty needs to be replaced checked all electrical components on the outdoor unit check refrigerant charge wash both outdoor unit both systems are running when I left everything is running within manufacturer specifications thank you for having me out today Alex View visual findings from this job here - https://visionshare.xoi.io/?id=XA-178F-3F3BD08C873146D1A5426D9980A87D9F