The technician, Spencer Register, did an excellent job and exhibited outstanding customer service skills,
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Patrick was great! He kept me in the loop the whole time he was at my house!
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LBA installed a furnace/air system in my home in December 2024. The furnace worked great all winter, but when warm weather got here the air A-coil kept freezing up, thawing out and flooding the furnace with water. LBA sent techs out twice and they both said the fixed it, but they did not. Finally, they sent Johann Aguliar who did a proper diagnostic and found a leak in the A-coil. Allin Wing came out with a new A-coil the same day and installed it in a fairly quick manner. Allin is a great repairman with years of experience. He is professional, knowledgeable and did a great job of neatly putting it all back together. He made sure it was working properly before he left. Everything was covered by the warranty and the air has been working great.
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In December of 2024 LBA installed a new furnace and central air conditioning system in my home. The furnace worked great all winter, but when it came time to use the air it was a completely different story. It kept freezing up, thawing out and flooding the furnace with water. LBA sent a repairman out 2 different times to diagnose and fix it. They both said they did, but the A-coil kept freezing up. Finally, LBA sent Johann Aguilar who correctly diagnosed that the A-coil had a leak. To LBA's credit, they sent out a different repairman with a new A-coil the same day and he replaced it. The warranty completely covered the repair, and the air has been working great.
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Andrew did a very thorough job servicing our a/c system, and he has excellent customer skills.
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Westin Sinclair, who is friendly and professional, came out and diagnosed the problem with the new AC unit. Later that day Joe Kile made the repair. Joe has been to my house on two separate occasions. He is friendly, professional and very knowledgeable about AC. The repair was covered by the warranty, and I am pleased with the work and the service.
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I contacted LBA on 6/3/25 about a problem I was having with the new central air unit LBA recently installed. LBA sent Westin Sinclair to my house the next day. He was very friendly and professional. It was a difficult diagnosis because the problem could have been caused by any of several different things. Westin kept at it until he found the problem, which was a faulty part the factory shipped in the new AC unit.
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My Technician was wonderful & a he knew his business & did an excellent job. He's a definite '10' !!
Response from LBA Air Conditioning, Heating & Plumbing:
We really appreciate you taking the time to share your feedback with us and the community.
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Brady was very thorough to make sure he found and solved our problem of a leak. Very satisfied even on a snowy day
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Went for an out on mini split. System temp split was failing. Checked outdoor unit. Refrigerant charge is low on system and is leaking. Unit will need to be recharged and have leak search to stop the leaks.
Checked temp split for system was bit low in specification. Did adjust to correct settings. System is up and running for heat with a temp split of 50 degrees. As well replaced filter. Thank you for choosing LBA services-Johann
Went for an out on system, noticed furnace switch was off and gas. Did inspection heat exchanger does has rust in eye lids noted to customer. As well doing a combustion test does have a reading of 105ppm let customer know of concerns. System is running but yellow tag system.
Found a bad control board with the grounded sensor. Replaced control board, spark igniter and flame sensor. Furnace is operational at departure.
Arrived for gas smell. Found the wire to the igniter was touching metal causing it to not light, but the gas valve would open. Fixed wire, system fired up with no gas smell.
Found a wasps nest in the exhaust for the furnace. I cleared out the nest and tested out furnace after it fired up. Furnace is running within manufacture specifications at departure.
Completed furnace, maintenance and inspection. I cleaned flame sensor and wiped down the furnace. I changed our air filters. I checked all components and amp draws. Furnace is running within manufacturer specifications. I have no concerns with the furnace at this time.
Called no response, reason for call is to daughter phone number in synchrony. Keep on file since unit is financed. All is required left to do. Thank you for choosing LBA services-Johann
Arrived to do a performance maintenance. Set system for cooling. Measured the systems static pressure and measured a temperature split between return and supply air. Checked interior of the furnace for cleanliness. Found that the blower wheel is coated in dust debris. Went outside and verified refrigerant levels. Verified operation of all electronic and mechanical components. Rinsed coil free of debris. Spoke with homeowner about the system. Air conditioning system is operational at this time.
Full system sold 60k btu furnace 2.5 ton ac/coil New thermostat
Went for an out on system. Compressor was grounded on system. Did noticed heat stress in heat exchanger as well. Did show customer findings, system is not running before leaving. Supervisor will have solutions for customer.
