The technician, Spencer Register, did an excellent job and exhibited outstanding customer service skills,
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Patrick was great! He kept me in the loop the whole time he was at my house!
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LBA installed a furnace/air system in my home in December 2024. The furnace worked great all winter, but when warm weather got here the air A-coil kept freezing up, thawing out and flooding the furnace with water. LBA sent techs out twice and they both said the fixed it, but they did not. Finally, they sent Johann Aguliar who did a proper diagnostic and found a leak in the A-coil. Allin Wing came out with a new A-coil the same day and installed it in a fairly quick manner. Allin is a great repairman with years of experience. He is professional, knowledgeable and did a great job of neatly putting it all back together. He made sure it was working properly before he left. Everything was covered by the warranty and the air has been working great.
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In December of 2024 LBA installed a new furnace and central air conditioning system in my home. The furnace worked great all winter, but when it came time to use the air it was a completely different story. It kept freezing up, thawing out and flooding the furnace with water. LBA sent a repairman out 2 different times to diagnose and fix it. They both said they did, but the A-coil kept freezing up. Finally, LBA sent Johann Aguilar who correctly diagnosed that the A-coil had a leak. To LBA's credit, they sent out a different repairman with a new A-coil the same day and he replaced it. The warranty completely covered the repair, and the air has been working great.
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Andrew did a very thorough job servicing our a/c system, and he has excellent customer skills.
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Westin Sinclair, who is friendly and professional, came out and diagnosed the problem with the new AC unit. Later that day Joe Kile made the repair. Joe has been to my house on two separate occasions. He is friendly, professional and very knowledgeable about AC. The repair was covered by the warranty, and I am pleased with the work and the service.
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I contacted LBA on 6/3/25 about a problem I was having with the new central air unit LBA recently installed. LBA sent Westin Sinclair to my house the next day. He was very friendly and professional. It was a difficult diagnosis because the problem could have been caused by any of several different things. Westin kept at it until he found the problem, which was a faulty part the factory shipped in the new AC unit.
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My Technician was wonderful & a he knew his business & did an excellent job. He's a definite '10' !!
Response from LBA Air Conditioning, Heating & Plumbing:
We really appreciate you taking the time to share your feedback with us and the community.
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Brady was very thorough to make sure he found and solved our problem of a leak. Very satisfied even on a snowy day
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After customer told me about how the system was running, I turned on the system and when we went downstairs, I found multiple vents closed. The dampers that are in the vents are original to the house so they are not marked nor do they have a handle to indicate which direction the damper is facing. I showed customer how the Line in the screw where a flathead screwdriver would go coordinates with the direction of the damper. We opened all the vents and I let system run for over 20 minutes. Furnace is running properly at departure.
Customer called in about an unknown leak in kitchen area. Whenever customer run water, water leaks down into the basement. Removed access panel and found cleanout plug gone and water backing up in kitchen drain. Informed customer of findings. Gave customer different options and for now customer would like to get kitchen augured. Augured kitchen drain and was able to get line open. Educated customer of conditions of pipes and will need to start prepping for repiping or rerouting kitchen drain line. Installed new clean out plug
Arrived to do a performance maintenance. Set up for combustion analysis temperature split and static pressure tests. Verified operation of all mechanical and electronic components of the furnace. Checked blower for cleanliness and to see if there is any play in the bearings. Found that the furnace fan is heavily coated in dust debris. Considering how dirty the fan is checked the ductwork for cleanliness. Found that there is a large amount of debris in the ductwork. Checked systems heat exchanger to ensure proper venting of flue gas. Furnace is operational at this time.
Installed humidifier and uv light cleaned blower
Arrived to do a performance maintenance. Set up for combustion analysis temperature split and static pressure tests. Verified operation of all mechanical and electronic components of the furnace. Checked blower for cleanliness and to see if there is any play in the bearings. Found that the fan for heating and cooling is coated in dust debris. Checked systems heat exchanger to ensure proper venting of flue gas. Verified operation of the humidifier. Found that the humidifier is no longer receiving water. Barely got any water through the saddle valve and got absolutely no water through the solenoid valve. Spoke with homeowner about the system. With homeowners approval set up to clean the furnace fan and install a new humidifier with new valves as well as installing Uv to ensure the system stays free of bacterial growth. Furnace is operational at this time.
Customer called in about pipes rattling. Upon arrival, customer stated that when she flushes the toilet, pipes vibrate in the basement. Checked PRV and water pressure at 55psi. Had customer run water and confirmed that PRV went bad and needs to be replaced. Also noticed water heater leaking from T&P valve. Checked expansion tank and it failed. Water heater from 2014. Gave customer several options. Customer wants some time to think over to which option she wants to go with.
Customer called in needing kitchen sink looked at. Water leaking down to basement. Upon arrival, found that kitchen drain is backing up and water coming through abandoned plumbing. Recommended we separate abandoned plumbing from the current one. Gave customer options and customer opted to go ahead and get kitchen drain properly ran and augur kitchen drain. Went ahead and augured kitchen drain and verified line is open. Went ahead and cut out abs pipe and installed new pvc pipe. Capped old galvanized drain line. Checked for leaks and no leaks detected.
Went for a warranty call today. Breaker kept tripping on system. Did test power had sufficient coming in. Did put in a new switch given the old one was causing it to trip. System is up and running for heat as well halo is operating. Thank you for choosing LBA services-Johann
Completed furnace, maintenance and inspection. I cleaned flame sensor and wiped down furnace. Checked components and amp drawers. I tested air pressure and temp splits. Customer will pick up a new filter on the way home from work and replace it today. Furnace is operating within manufacture specifications at departure.
Halo 5 and 50 gallon standard water heater sold
Went for an out on mini split. System temp split was failing. Checked outdoor unit. Refrigerant charge is low on system and is leaking. Unit will need to be recharged and have leak search to stop the leaks.
Checked temp split for system was bit low in specification. Did adjust to correct settings. System is up and running for heat with a temp split of 50 degrees. As well replaced filter. Thank you for choosing LBA services-Johann
