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Jonathan was extremely helpful. His positive personality was above what I was expecting. Thank you.
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The technician asked me if I minded if he contacted his supervisor to show possible ways to increase the airflow on my current system. I wasn’t interested in a new system at this time, as the fix was a simple wire, but a supervisor did show up to look at the work I thought. Once it was made clear I wasn’t interested in a new system, this supervisor Charged me $190 and left fairly abruptly. I have not yet received a receipt to see what the charge entails, but I have received emails for customer satisfaction surveys for each of the individuals that were at my home…??
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Even though my system is older, Jeremy focused on the issue at hand and was able to fix it without selling me a new furnace
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Nabatae did a fine job, very efficient, and personable; an asset to LBA.
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LBA never fails to give excellent service; the technician, Kaden, did a great job, explained everything, and showed great customer skills.
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Our experience was great. Professional quality. Knew every answer to every question. Demonstrated good awareness of the heating and cooling technology in place. Had the know-how to recognize all the ins and outs. Kind and courteous.
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Omar was great! Very polite and clean. Checked our system and explained to me if repairs where needed without selling me on it. Walked me through what to do and what to look out for.
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Very professional and would recommend to anyone. Fix the issue and also had warranty on service
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Corbin was solved the problem, and was very helpful and patient explaining the problem and solution. He also left some information on the equipment that will make it easier for us to use the system.
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I will definitely stick with you guys it was a good experience
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Andrew was thorough and informative about what he found while servicing our air conditioning. He pointed out possible issues that could pop up, and solutions.
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Attempted to run Jetter from under kitchen sink but was unable to clear line. Made exploratory drywall cut in the basement to find kitchen line and kitchen clean out. Attempted to run backpack auger through kitchen clean out but wasn’t able to clear the line. Ran Jetter through the kitchen clean out but was unable unable to clear the line
4/26/24 - Filters were picked up for the maintenance, but it could not be completed currently due to weather, so will need to come back.
Arrived. Customer explained that the kitchen sink has been backing up over the past couple days. Upon inspection the kitchen sink was holding water and wouldn’t drain. Unhooked trap below drained water and ran line into the main from the kitchen line. Line got stuck inside the kitchen line and was able to get it pulled out. Recommended having kitchen Jetter come out to clear clog. Presented options and customer decided to go with kitchen Jetter
4/24/24 Sent out today to Mary Sues in regards to some issues with their water heater. Upon arrival I was greeted by Mary Sue who I went over the purpose of today’s visit with and answered any immediate questions they had to help set expectations. Mary mentioned that the house used to be her mother’s and they are selling the house currently. The gas company came out recently to turn off the gas and found a couple things going on with the water heater. VITAL READINGS: -Total Dissolved Solids (cold): 230 ppm -Total Dissolved Solids (hot): water heater off -Water Pressure Static: 90 psi -Water Pressure Faucet Open: no pressure regulator -Water Temp Setting: n/a turned off -Water Temp Output: water heater turned off -Water Hardness: 7 grains of calcium per gallon -Water Quality: none -Water Heater: n/a -Water Lines: copper, galvanized steel -Drain Lines: abs, pvc, cast iron OBSERVATIONS: -water heater 10 years old, vented into a brick wall -galvanized steel left to laundry through b
Determine if blockage is within exposed flue
4/22/24 Sent out today to Glenn in regards to their plumbing inspection. Upon arrival I was greeted by Glenn who I went over the purpose of today’s visit with and answered any immediate questions they had to help set expectations. Glenn opted to not have the water heater drained on todays visit. VITAL READINGS: -Total Dissolved Solids (cold): 239 ppm -Total Dissolved Solids (hot): 391 ppm -Water Pressure Static: 75 psi -Water Pressure Faucet Open: 75 psi (w/o prv) -Water Temp Setting: 130 F -Water Temp Output: 123 F -Water Hardness: 7 grains of calcium per gallon -Water Quality: none -Water Heater: 1986 40 gal gas Reliance -Water Lines: Copper -Drain Lines: ABS OBSERVATIONS: BASEMENT (main entrance, water heater, 1 bathroom, laundry) -main entrance valve is leaking, needs replaced -3 old shutoffs in basement -water heater from 1986 MAIN FLOOR (kitchen -2 old shutoffs in kitchen -3 old shutoffs in bathroom WEAR AND TEAR: -main shutoff is actively leaking -8 old shutoffs throu
Customer had the mainline recently replaced and headed south to help locate where they’re outside clean out with that. Located the clean out his head from the customer. This location. Performed quick camera inspection I saw that everything was up to code.
Arrived at property and was beat by homeowner, when I arrived, the water was no longer backed up in the liner is flowing. And then customer that she had a leak in a pipe, but we were unable to take care of that until the area is clean.
Arrived. Customer explained that her floor drain was backed up. Had customer flush toilets to see if the floor drain with bubble up and it didn’t so I ran backpack auger into floor drain clean out pulling back a lot of routes. Did not clear blockage though. Found inside clean out and ran 300 100 feet but was not able to clear blockage. Tested washing machine to see if it was still back up in the line still did back up. Found a broken pipe next to some pump that isn’t functioning and is full of water. All these issues are beyond my expertise. Escalated for Adrian to come out with me tomorrow morning
During this visit I confirmed the temp difference between the incoming air and the supply air (70-49.3degf). I confirmed that there was electricity at the pump and then removed the pump inlet line. There was a clog at the inlet. I cleared the clog and then vacuumed the inlet drain line. The drain lines were reassembled and the unit was operated. The drain returned to normal function after the drain line was cleared. Thank you, Jon
4/5/24 Sent out today to Tereseas in regards to their annual membership plumbing inspection. Upon arrival I was greeted by Teresea who I went over the purpose of today’s visit with and answered any immediate questions they had to help set expectations. VITAL READINGS: -Total Dissolved Solids (cold): 223 ppm -Total Dissolved Solids (hot): 403 ppm -Water Pressure Static: 79 psi -Water Pressure Faucet Open: 79 psi (w/o prv) -Water Temp Setting: 120F -Water Temp Output: 115F -Water Hardness: 6 grains of calcium per gallon -Water Quality: none -Water Heater: 2015 Rinnai tankless -Water Lines: copper and pex -Drain Lines: cast iron, pvc OBSERVATIONS: BASEMENT (water heater, main entrance, laundry, 1 bathroom) -3 old shutoffs in bathroom -bathroom pop up assembly leaks MAIN FLOOR (kitchen, 1 bathroom) -newer shutoffs in kitchen -1/4 turn shutoffs in bathroom -bathroom sink has s trap and drains poorly OUTDOORS (2 hydrants) -no signs of leaks WEAR AND TEAR: -active leak, basement p
Arrived. Customer explained that her floor drain has backed up over the weekend due to seeds and tree leaves getting in her floor drain. Ran back pack auger through floor drain clean out. Ran shower but floor drain still backed up. Ran 300 auger into inside clean out about 90 Feet out. Clearing blockage and pulling back some hair. Ran shower and kitchen sink for 15+ minutes and also flush toilets with no back ups occurring. Line is open and flowing
