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Quality
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very professional and would recommend to anyone. Fix the issue and also had warranty on service
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Corbin was solved the problem, and was very helpful and patient explaining the problem and solution. He also left some information on the equipment that will make it easier for us to use the system.
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I will definitely stick with you guys it was a good experience
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Andrew was thorough and informative about what he found while servicing our air conditioning. He pointed out possible issues that could pop up, and solutions.
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The technician was friendly and knowledgeable about my situation. He discovered I needed a thermostat & quoted me a price of over $370 to buy & install a thermostat. An outrageously high Price to pay for a 30 minute job & a $20-? amount of money to pay for the thermostat. Also, regarding "Covid" protection: The technician DID NOT wear a mask. As he was leaving, I asked him about it & he stated: that if the customer didn't have a mask on, he didn't put one on either, which I believe is not right. Your technicians should protect themselves & their customers. Thanks for allowing me to express my opinions.
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We had a minor issue with a newly installed furnace, it was reported and quickly resolved. Jeremy Allen fixed the problem quickly, and clearly explained the process, again demonstrating why we continue using LBA.
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Eli Dyer quickly diagnosed the problem with our recently installed furnace; he was efficient and clearly explained the issue, and made arrangements for the repair. Eli is a credit to LBA, and has good customer relations skills.
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Overall Experience
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Overall Experience
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Overall Experience
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Price
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Overall Experience
Quality
Price
Convenience
Arrived to remedy a system that is creating carbon monoxide in the home. Performed diagnostic and found that the system is backdrafting down the water heater flue because of the negative pressure in the utility room. The negative pressure in this room is from the system operating with high static pressure. Recommend modifying duct work to decrease the static pressure and installing vents for the room so the furnace has enough combustion air. Spoke with homeowner about speaking with a design specialist to receive estimates for repairs. With homeowners approval reached out and got a design specialist in route. Furnace and water heater have been labeled unsafe to operate and has been shut off.
Company arrived Saturday, March 25, 2023. The customer was having issues with their gas control valve to the water heater going out. Upon arrival company observed the customers equipment and attempted to relight the water heater. Company was successful in relighting the water heater and informed the tenant of the possibility of it going back out when the water comes up to temperature. Company checked the manufacture date on the unit and determined the water heater to be 8 years old. Company informed the tenant of the average life expectancy of tank type water heaters being 8-12 years The tenant would like to wait and see how the heater holds up before making a decision. Company will email estimates for repair or replacement to the email on file. Thank you for choosing LBA and have a great day.
View visual findings from this job here - https://visionshare.xoi.io/?id=XA-92BE-CFDC66D68AEC4AF183C30885F5EAE0ED
On Wednesday, March 15 at 12 PM company came out to do a Camer inspection. Joe Wright had already been here. He got the line opened and when I came out I was able to camera all the way if you see the video but then I pulled it back. Talk to the customer to locate it and it had enough stuff. Shut itself back off that I couldn’t push through it again so I do have a good idea what’s going on we’re gonna be cutting out the cast iron inside and bursting the outside. So after presenting it to the customer, she did want to get it done. We did run both financial companies and at this point they did both turn her down. I called service finance and he said that she would need to have a cosigner. She does have enough money she said in the bank to pay for that but she would’ve rather got it financed so she’s going to talk to her significant other this evening and get back with me by next week. Friday is our anniversary. They are leaving to go out of town tomorrow morning and they will discuss it
I responded to the customers residence for a complaint of a main drain back it up. Upon arrival the customer showed me to area floor drains, which both had sewage and toilet paper around them. The residence has two main stacks one located in the downstairs bathroom and one in the garage. I accessed the main stack in the garage and cable to line to approximately 100 feet. Hot water was then run from the upstairs bathroom and no back up occurred. An appointment for a camera inspection has been set between one and 3 PM today. The customer purchased a perfect family membership which covered today’s services. Thank you for choosing LBA, have a nice day.
Arrived to call for heat pump making loud noise. Upon arrival I found the heat pump continuously trying to start unsuccessfully. This was due to the contactor that transfers 240 v to the system having failed. The control thermostat wiring that lets this device know when to engage had become frayed and was exposed to the outdoor elements. I spoke with the customer about the repairs necessary to get the correct voltage to the system. After completing these repairs I then had the system go through its startup process. With the system getting the correct 240v now the condenser fan motor would not start and has also failed. With the condenser fan motor having also failed and the damage to the compressor replacement is recommended. We will quote replacement and credit today’s repair towards that. Furnace running on emergency heat upon departure.
Arrived to furnace maintenance. Upon arrival I spoke with the customer who showed me the location of the furnace and corresponding thermostat. At the furnace I began by checking the systems static pressure. After this I checked the blower for proper operation and cleanliness. The blower wheel has developed substantial debris build up and the blower motor has developed worn bearings. At the furnace I found the thermocouple not wanting to stay lit. I performed a safety inspection of the burners and heat exchanger. The heat exchanger has started to deteriorate and I went over my safety with the customer and showed him pictures of this. I performed a combustion analysis finding a higher than normal CO as well. With the age and issues with this system I am having my supervisor out to quote replacement.
On Friday, February 24 at 9 AM company came out to look at a cast-iron replacement is a very unique situation and it’s inside his house in the crawlspace and in his kitchen. You’ll see the photos so there’s 20 feet inside that need to be lined and we already have an access point and then also there’s 31 feet outside that would go to the center of the street where the manhole is located I’m going to be in two options. Option one is to line inside both directions 10 feet each way and then hook his new PVC back up and then the second Bidwill to be lined the inside and the outside both for a total of 51 feet also, we need to jet it to.
Install a ball valve on your pex line with a tee fitting and a 2 foot section of pex going towards the garage door with a quarter turn shut off for draining. Owner approved over phone call, I had the tenant sign the estimate. After the install there is no leaks and the ball valve now turns off the outside hose spigot. No warranty on bandaid repair.
Not able to access roof due to ice. Have filters on truck.
Company removed existing main entry valve and replaced with new valve with 1/4 turn ball valve. Company replaced approximately 4 feet of copper pipe and installed a boiler valve. Company installed new pipe to facilitate installation of PRV. Water pressure was tested and retested at 78 psi. Company will honor two year warranty on parts and Labor. Thank you for choosing LBA, have a nice day.
Arrived to install the fm2 remote mount UVA UVB & UVC light system. Determined mounting points for the separate bulbs and the ballast. Cut protrusion holes in the ductwork for the bulbs. Applied insulation tape around the holes and mounted the two bulbs. Mounted the ballast and cut away any excess insulation tape. Ran wires as out of sight as possible and wired the system to the furnace control board. UV lights will only come on when the fan is in operation. Applied power to the furnace and tested system operation. Furnace and UV system are functioning properly at this time.
Company responded to customers residence for complaint of main drain back up. Upon arrival customer showed company to the basement and a floor drain that has backed up. The drain had remnants of toilet paper, indicated a main drain clog. The company located a main stack along the basement wall. The line was cabled two times. The first cabling revealed old wet wipes in the drain and other soft clog material. The second cabling was approximately 90-100 feet. When the cable returned it had tree roots attached to the cable. A camera was run through the line confirming soft clog material which continues to close after cabling. The camera findings will be presented on a separate ticket. Customer did sign up for the PSF plan which covered todays drain clear. Thank you for choosing LBA, have a nice day.
On Friday, February 10 at 12:30 PM company came out to Cable and Camera and Inspect alone we did get the line flowing, but there is so much soft clog material from 5 feet to 60 feet then it just feels itself back off the cast-iron from what I can see is gone which is 38 feet that needs to be replaced and that I can’t tell you about the outside I can’t even get all the way through it so I’m also going to recommend a jetting and at least replacing the cast-iron inside If we get the jetting then I can see the outside portion and let them know what it would cost to fix the outside part
Arrived to do performance maintenance. Inspected the condensation drain line for flow. Inspected system air filter and replaced it with homeowners supplied filter. Verified operation of all mechanical and electronic components in the furnace. Checked blower for cleanliness and to see if there is any play in the bearings. Checked system heat exchanger to ensure proper venting of flue gas. Checked air conditioning coil for cleanliness and to see if there are any restrictions to airflow. Found that the underside of the air conditioning coil has bacterial growth present. Recommended installing a UV bulb to remove any bacterial growth. Analyzed the combustion gas to ensure safe and efficient flame. Performed an electronic gas leak search. Cleaned the exterior of the furnace and water heater. With homeowners approval reached out to the office to order the remote mount bulb and once parts arrive will reach out to the homeowner to schedule a time for installation. Furnace and humidifier are op