The technician, Spencer Register, did an excellent job and exhibited outstanding customer service skills,
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Patrick was great! He kept me in the loop the whole time he was at my house!
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LBA installed a furnace/air system in my home in December 2024. The furnace worked great all winter, but when warm weather got here the air A-coil kept freezing up, thawing out and flooding the furnace with water. LBA sent techs out twice and they both said the fixed it, but they did not. Finally, they sent Johann Aguliar who did a proper diagnostic and found a leak in the A-coil. Allin Wing came out with a new A-coil the same day and installed it in a fairly quick manner. Allin is a great repairman with years of experience. He is professional, knowledgeable and did a great job of neatly putting it all back together. He made sure it was working properly before he left. Everything was covered by the warranty and the air has been working great.
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In December of 2024 LBA installed a new furnace and central air conditioning system in my home. The furnace worked great all winter, but when it came time to use the air it was a completely different story. It kept freezing up, thawing out and flooding the furnace with water. LBA sent a repairman out 2 different times to diagnose and fix it. They both said they did, but the A-coil kept freezing up. Finally, LBA sent Johann Aguilar who correctly diagnosed that the A-coil had a leak. To LBA's credit, they sent out a different repairman with a new A-coil the same day and he replaced it. The warranty completely covered the repair, and the air has been working great.
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Andrew did a very thorough job servicing our a/c system, and he has excellent customer skills.
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Westin Sinclair, who is friendly and professional, came out and diagnosed the problem with the new AC unit. Later that day Joe Kile made the repair. Joe has been to my house on two separate occasions. He is friendly, professional and very knowledgeable about AC. The repair was covered by the warranty, and I am pleased with the work and the service.
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I contacted LBA on 6/3/25 about a problem I was having with the new central air unit LBA recently installed. LBA sent Westin Sinclair to my house the next day. He was very friendly and professional. It was a difficult diagnosis because the problem could have been caused by any of several different things. Westin kept at it until he found the problem, which was a faulty part the factory shipped in the new AC unit.
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My Technician was wonderful & a he knew his business & did an excellent job. He's a definite '10' !!
Response from LBA Air Conditioning, Heating & Plumbing:
We really appreciate you taking the time to share your feedback with us and the community.
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Brady was very thorough to make sure he found and solved our problem of a leak. Very satisfied even on a snowy day
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Called no response, reason for call is to daughter phone number in synchrony. Keep on file since unit is financed. All is required left to do. Thank you for choosing LBA services-Johann
Arrived to do a performance maintenance. Set system for cooling. Measured the systems static pressure and measured a temperature split between return and supply air. Checked interior of the furnace for cleanliness. Found that the blower wheel is coated in dust debris. Went outside and verified refrigerant levels. Verified operation of all electronic and mechanical components. Rinsed coil free of debris. Spoke with homeowner about the system. Air conditioning system is operational at this time.
Full system sold 60k btu furnace 2.5 ton ac/coil New thermostat
Went for an out on system. Compressor was grounded on system. Did noticed heat stress in heat exchanger as well. Did show customer findings, system is not running before leaving. Supervisor will have solutions for customer.
After checking the system, we have some severe problems going on. The ductwork is not nearly the right size for the required tonnage of this house. So we need to add some ductwork to get the correct amount of airflow. Because of this, we have an unbalanced, refrigerant pressure And overworked blower fan. This will also harm the evaporator coil and heat exchanger if we do not do something soon. After checking, the ductwork is clear that it desperately needs to get cleaned. I’d say we have at least 2 inches of dust and cat hair buildup in the filters reducing the already small size of the ductwork to it even smaller size. The system itself is showing signs of wear and tear because of all these airflow issues but if we can correct them, I believe it still has quite a bit of life in it.
AC Repair Service: A homeowner’s AC wasn’t cooling adequately. I discovered that a dirty filter and clogged condenser fins were restricting airflow. After cleaning both, the system resumed efficient cooling.
Went for an out on system. Did replace filter for customer. Cleaned drain line. Did check charge in system. System is under charged. Evaporator coil is leaking, causing for the unit to freeze. Did have a supervisor out and will have solutions for customer.
Sold job for $13,404 but was declined financing on synchrony and on GoodLeap due to to no proof of home ownership transfer from his dads will.
Replaced primary control board. Thank you for allowing us in your house to provide the perfect home service and for being a member of the perfect family service club from your LBA Service tech Calvin. If I provided a positive or five star experience. I’d appreciate you sharing your thoughts in a review.
Dispatched for: A/C frozen Findings: Upon arrival, the system was off. A full inspection was performed while the system remained off - no visible faults or abnormalities were noted at that time. Once the system was powered on and called for cooling, a fault became apparent. The primary control board is not sending voltage to the blower motor. As a result, the blower does not operate during the cooling cycle. Diagnosis: The lack of blower operation is causing insufficient airflow across the evaporator coil, leading to the coil freezing and the compressor becoming slugged with liquid refrigerant - a condition that can severely damage the compressor if left unresolved.
