Jerry came on an emergency call and solved the problem. Prompt, knowledgeable and friendly..can’t ask for more.
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Overall Experience
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Service Tech Aaron was great well informed courteous,I have purchased 3 Air conditioning Units, Furnaces,Humidifiers ,none of the units are very old, Lennox. Is the Brand something wrong with 2 units to fix and make Compliant Big Money. Units are 2010 and 2012
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Excellent service, clearly explained what needed to be done. Great customer service.
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We have loved using LBA. They are on time, their service technicians are very professional and their pricing is fair.
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We had great service from Jerry. The only comment we have about the pricing is that we think the servicing of the humidifier should be included in the price and done yearly. It had not ever been checked before a s was not functioning because it was so clogged with calcium. Was glad I asked him to check. Other than that, all excellent. He was very good.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Checked all operations in the cooling mode. Checked all electrical components on the outdoor unit. Washed out the outdoor unit. Furnace filter was good at this time. System is operating within factory specifications at this time. Checked all operations in the heating mode. Performed a combustion analysis, as well as checked carbon and oxygen levels. Cleaned blower wheel and furnace itself. Spoke with customer about P3 agreement which they did not want to do so at this time, furnace filter was good at this time. System is operating within factory specifications at this time.
Checked all operations in the heading mode on both units. Performed a combustion analysis on both systems. Checked carbon and oxygen levels on both systems as well as cleaning both furnace itself and blower wheel. Spoke with customer about P3 renewal which they said they did not want to do so at this time. Systems are operating within factory specifications at this time.
In the master bathroom I cleaned out both aerators in the his and her faucet and also the shower head. I also adjusted the handle on the toilet in the master bathroom. Everything tested good.
We added refrigerant and a leak sealing treatment in May, the system is low on refrigerant and under the six month warranty. I found a large leak in the coil, and gave repair options. They plan to remodel this fall and are not sure about their plans for the air conditioning. At this time I added more refrigerant and left a quote for repair.
I arrived to find the condensation line clogged. We were just out here a few moths ago and cleared the line and out in a new pump. This was a warranty call. The condensation one has the garbage disposal line types into it. I advised to move the drain line.
After the installation was completed Sarah noticed that we installed the wrong thermostat. I came back and installed an aprilaire WiFi thermostat and showed her how to change the program schedule.
Toilet running and making noises. Upon arrival I checked water pressure it was 110 psi. I went over options . Elizabeth chose the bandaid repair 30 day warranty. I installed a new pressure reducing valve.
I arrived to find that the breaker for the kitchen air handler was tripped. After further testing, I found that the air movement system was shorted to ground electrically. The customer chose the basic repair option to get the system cooling again. I replaced the air movement system and checked cooling operations. The system is now operating properly at this time. Customer paid by ck# 6929
Checked system operation in cooling for both systems indoors & outdoors. Replaced bad voltage enhancement system. Installed voltage absorption system. Checked filters on both systems. Talked briefly with customer about replacing both sump pumps. Customer is going to look into a back up generator. Systems are operating within factory specifications at this time.
I performed safety and maintenance checks on two of the three units. The unit I didn’t perform checks on will be replaced soon so the customer chose to not have a tune up done on that system. I found a fault within the older system in the exhaust removal component. The component is showing its age and the bearing is starting to fail. There is side to side play on the motor shaft. I presented repair options to the customer and they chose not to make any repairs at this time. Outside of that, both systems were operating within manufacturer standards. I replaced two Merv 13 air filters, performed an outdoor heat transfer media chemical cleaning, and renewed the customers P3 membership. I will email an estimate on the repairs for the exhaust removal component. Thank you
Checked all operations in the cooling mode for both systems. Customer takes care of furnace filters and needs to change them as soon as possible. Washed out both outdoor units and checked all electrical and refrigeration components found a fault in the refrigeration system for the main floor system. re-charged the system back up to factory specifications at this time both systems are now operating within factory specs at this time. Equipment is up there in age which means the equipment cannot take as much wear and tear as it used to be able to.
Checked operations in the cooling mode for all three systems. Checked all electrical components on all 3 of the outdoor unit. One systems voltage enhancement system was out of variance at this time. Spoke with customer about repairs and customer chose the silver option at this time. Changed all the furnace filters. Washed out all the outdoor units. Systems are operating within factory specifications at this time.
Upon arrival found that the condensate drain had caused the condensate pump to Fail. Replaced condensate pump and flushed all drain lines. Installed a drain treatment tablet inside a condensate pump. Tested all operations system is now operating within factory specs. Will return next week for maintenance.
Upon arrival Water heater #1 was pouring water out of gas valve.#2 was still operating. Offered customer options. She chose to replace both water heaters do to age. Installed two 40 gallon water heaters. And checked operation. All looks good.
