Overall Experience
Quality
Price
Convenience
Jerry came on an emergency call and solved the problem. Prompt, knowledgeable and friendly..can’t ask for more.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Service Tech Aaron was great well informed courteous,I have purchased 3 Air conditioning Units, Furnaces,Humidifiers ,none of the units are very old, Lennox. Is the Brand something wrong with 2 units to fix and make Compliant Big Money. Units are 2010 and 2012
Overall Experience
Quality
Price
Convenience
Excellent service, clearly explained what needed to be done. Great customer service.
Overall Experience
Quality
Price
Convenience
We have loved using LBA. They are on time, their service technicians are very professional and their pricing is fair.
Overall Experience
Quality
Price
Convenience
We had great service from Jerry. The only comment we have about the pricing is that we think the servicing of the humidifier should be included in the price and done yearly. It had not ever been checked before a s was not functioning because it was so clogged with calcium. Was glad I asked him to check. Other than that, all excellent. He was very good.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I returned to replace the supply temperature for the hot water boiler. I also conducted the performance and safety inspections for both boilers. I found both boilers to be operating properly and safely within Factory specifications.
I arrived to find that the outdoor sensor was giving a false reading of the actual outdoor ambient temperature and that was causing the boiler to overshoot the room temperature. I replaced the outdoor temperature sensor under the previous repair warranty. The boiler is now operating properly at this time.
Today I completed your annual heating tune up, I checked all safety and electrical devices to ensure your system is running safely and efficiently, I cleaned system and performed humidifier tune up, performed combustion analysis, checked for proper heating transfer, changed humidifier panel, everything tested as it should at this time on both units, replaced air filters and installed new aprileair thermostat, thanks for choosing Lba, Eli
I found that the hot water boiler is intermittently locking out on supply water temperature sensor failure. After further diagnosing, I found that the actual supply temperature sensor is intermittently malfunctioning causing a soft lockout condition. I ordered a new supply temperature sensor and told the customer that the office will call once the part arrives.
Upon arrival the customer informed me that earlier in the day the furnace system was generating a horrible odor that was irritating their eyes and nose. The customer described it as a metallic smell. After further investigations I found the furnace system to be operating within the manufacturers tolerances at this time. I wasn’t able to locate or define the cause of the smell the customer told me about at this time and the customer and I both couldn’t smell anything while I was onsite. The customer said that they had a contractor out recently to perform a duct cleaning service and I explained that that may have caused the smell if enough dirt and debris was pushed down the ductwork and rested on the heat exchanger. If that was the case, when the furnace was commanded to operate, the dirt and debris could have been burning which would creat an odor but again, I couldn’t replicate the smell at this time so it is an unknown. Additionally, I helped the customer with their thermostat
Upon arrival the customer floor drain was backing up from the condensate line and flooding the basement. I had to cable the line out. I tested with water and everything tested good.
I returned to replace the boiler controls and finish the performance and safety inspection for the boiler. After replacing the controls, the system is operating properly and safely within factory specifications. I also conducted a complementary gas leak search on all of the exposed gas lines for the home. I did not find any gas leaks at this time.
I arrived to conduct the performance and safety inspection for the boiler system. During the inspection, I found that the boiler is not operational at this time. After further diagnosing, I found that the temperature and outdoor reset controls have malfunctioned and causing the boiler to not fire. I emailed an estimate to the customer to have the controls replaced. I can not complete the maintenance until the controls are replaced.
I conducted a performance and safety inspection for the boiler and gas furnace. I found both systems to be operating properly and safely within factory specifications. I also conducted a complementary gas leak search on all of the exposed gas lines. I did not find any gas leaks at this time. The customer was not present at the time the call was completed. The customer is going to call into the office later today and make payment over the phone.
I arrive to find that the boiler that serves as the water heater for the portable water was locked out on flame sensing failure. After testing, I found that the sensor was corroded. During testing, the boiler faulted twice on supply sensor failure. I added dielectric grease to the sensor plug and tested heating operations. This is a known issue from the factory. The boiler did not fault out after adding the grease to the electrical plug. I tested the supply sensor and it ohm’d out within factory specifications.
I arrived to find that the thermostat lost its memory and inverted back to cooling only. I reconfigured the thermostat to tell it there is a gas furnace and air conditioner. I tested heating operations and the system is operating properly at this time. While on site, I noticed quite a bit of microbial growth on the basement walls. I recommended Value Clean to the customer to have them come out and inspect the growth that’s on the walls. Value Clean Industries, lnc. 913-302-9639
Performed three full heating inspection. Checked all wires and safety switches. Also performed heat exchanger inspections on all three units. All heat exchanger are Looking and working properly at this time. Also performed two humidifier maintenances. Changed the humidifier pad and also made sure both units are operating properly. All units are operating properly at at this time. Also changed main systems filter to a merv 16 filter.
Checked all operations in the cooling mode. Checked all electrical components on the outdoor unit. Washed out the outdoor unit. Furnace filter was good at this time. System is operating within factory specifications at this time. Checked all operations in the heating mode. Performed a combustion analysis, as well as checked carbon and oxygen levels. Cleaned blower wheel and furnace itself. Spoke with customer about P3 agreement which they did not want to do so at this time, furnace filter was good at this time. System is operating within factory specifications at this time.
Checked all operations in the heading mode on both units. Performed a combustion analysis on both systems. Checked carbon and oxygen levels on both systems as well as cleaning both furnace itself and blower wheel. Spoke with customer about P3 renewal which they said they did not want to do so at this time. Systems are operating within factory specifications at this time.
In the master bathroom I cleaned out both aerators in the his and her faucet and also the shower head. I also adjusted the handle on the toilet in the master bathroom. Everything tested good.