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Service Tech Aaron was great well informed courteous,I have purchased 3 Air conditioning Units, Furnaces,Humidifiers ,none of the units are very old, Lennox. Is the Brand something wrong with 2 units to fix and make Compliant Big Money. Units are 2010 and 2012
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Excellent service, clearly explained what needed to be done. Great customer service.
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Convenience
We have loved using LBA. They are on time, their service technicians are very professional and their pricing is fair.
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We had great service from Jerry. The only comment we have about the pricing is that we think the servicing of the humidifier should be included in the price and done yearly. It had not ever been checked before a s was not functioning because it was so clogged with calcium. Was glad I asked him to check. Other than that, all excellent. He was very good.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
It has been disappointing in the loss of employees that we had used multiple times
Overall Experience
Quality
Price
Convenience
Upon arrival Water heater #1 was pouring water out of gas valve.#2 was still operating. Offered customer options. She chose to replace both water heaters do to age. Installed two 40 gallon water heaters. And checked operation. All looks good.
Looked at the customers piping to the master bathroom and everything checked out good. Let the customer know that they do have poly-b pex and would probably have to change that out at some point. I also gave customer a quote on replacing 12 year old water heaters as well.
Upon arrival found that the outdoor low-voltage had been cut at this time. Repaired and replaced low-voltage wiring outdoors. Tested all operations after repair system is now operating within factory specs system is up there in age and is showing signs of wear and tear.
I preformed a p3 safety and maintenance inspection. The system is operating within factory specifications. However the refrigerant is on the low side of acceptable.
Customer water heater in the basement that we installed in 1/8/19 pilot light went out. I relit the water heater and it started up good.
Found that system was low on refrigerant. Customer decided to go with bronze option cause he will be replacing system after remodel. Charged system and all other operations tested as should
Returned afteto chemical wash the indoor air circulation system, install chemical dryers and anti-leak sealant and check system operations. The system is performing at factory specifications.
Checked all operations in the cooling mode. Upon arrival found that both systems were low on refrigerant and found that both a voltage enhancement systems were low on capacitance at this time. After speaking with customer, customer decided to repair both systems at this time by adding refrigerant and replacing the voltage enhancement systems. Washed out Both units after making repairs and tested all operations. The equipment is now operating within factory specifications but the system still has refrigeration leaks that we will Email the customer quotes to make the proper repairs.
Upon arrival found a fault in the exhaust removal system and the voltage distribution system. Made repairs to both systems rebuilding the outdoor control panel as well as the exhaust removal system restored the system to clean condition at this time and replaced the furnace filter equipment is now operating within factory specifications
In the kitchen island sink the customer supplied a new garbage disposal to be put in. When I got there the customer had already took out the old disposal. I put in the new disposal and used a 1 1/2 tail piece to connect all the piping. Ran gallons of water and no leaks. Can only warranty the work that was done today and not the customer supplied disposal. Everything tested good. We are a slow hauling off the old disposal as well.
I arrived to find that the voltage enhancement component for the main floor air-conditioner was bad and causing the compressor to not start. I replaced the component and tested cooling operations. The system is now operating properly at this time. A design specialist is scheduled to come out on 5/20/19 10-10:30 am for a free estimate on installing a ductless system for the sun room.
I conducted a performance and safety inspection for both air-conditioners. During the inspection, I found that the system that serves the kitchen is not cooling properly. After further inspection, I found that the system is low on refrigerant. I performed an electronic leak search and found a non-repairable leak at the indoor coil. I presented repair options to replace the coil and the customer chose the gold repair option. It is scheduled to be replaced on May 24 at 10am.
I conducted a performance and safety inspection for all three air-conditioners. During my inspection, I found that two systems were low on refrigerant. I performed an electronic refrigerant leak search and found that both indoor coil‘s are leaking refrigerant. There is a manufactures limited parts warranty on both coils. I wrote up an estimate for the customer to have both coils replaced.
