Plumber did a great job. Answered all my questions and provided excellent service.
Overall Experience
Quality
Price
Convenience
Robert Sands was very professional and articulate. He did a very good job servicing our furnace.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Kyle was very pleasant, professional, and educational. I couldn’t have asked for a better person to come out and help us and quickly! Thank you for the peace of mind!
Overall Experience
Quality
Price
Convenience
Jeremy was great and prompt for our install. He was there All day and got both our A/C and Furnace installed. He walked through our systems as well.
Overall Experience
Quality
Price
Convenience
Nick Shared with us multiple options and provide clear and concise explanation of offers and pro/con.
Overall Experience
Quality
Price
Convenience
Jeremy was friendly and informative when he came and assessed our furnace situation.
Overall Experience
Quality
Price
Convenience
Cesar Aguilera was very efficient in completing the job for me. Thanks.
Overall Experience
Quality
Price
Convenience
Cesar was great. He took the time to explain the situation, was patient listening and answering questions and was not at all pushy when offering additional options. Will definitely be using LBA in the future.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Robert was very thorough and explained options available to us without pressure.
Overall Experience
Quality
Price
Convenience
Company replaced piston and spacers. Company checked for operation. All clear. Company strongly recommends removing at least half of the salt from the brine tank to prevent further overflow.
Customer was told by cates heating and cooling to call someone to have a gas line capped off to a unit heater they did not want fixed. The gas line is not damaged and is has a ball valve n place already shutting it off. I inspected line to insure its integrity. Informed customer that there was no need to cap off the line. They will e contacting office about maintenance contracts.
For this job, I was doing a tech validation. Upon looking at the furnace it was clear that the heat exchanger had been through quite a bit of stress, and was showing great signs of wear and tear. There’s also a large gash on one of the flus. The inducer motor is definitely going bad and it sounds like there’s a bearing already out of place that is making a high squeaky noise. There’s also a gas leak from the gas pipe to the gas manifold. These issues will all be resolved with a new furnace.
Contacted customer 12/6 8:45am. He is going to be moving in the next 9-10 months and is not interested in repair options for this home.
Upon arriving customer informed me they had gotten it figured out since previously it would randomly change the temperature but now that have it on hold.
12-4-23 Walk-in beer cooler Get information of the two evaporators Model and serial number see pictures Got information off of the condenser unit see pictures Picture of the compressor it does have POL OIL Sightglass is empty The condenser fan motor has bad bearings Beer cooler room is 10’6” x 17’6” by 8’ high with glass doors on two sides one long side, and one short side. Beer cooler There is oil on the service port and piping at the condenser unit I can see oil on the evaporator TXv piping, which is covered with ice.
Checked all operations in heating mode, checked filter and needs replacement but does not have 20x25x5 on the truck at this time. Static was high so supervisor was made aware.
Contacted customer via phone 12/4 2:10 pm. Customer stated he will no longer be using LBA. Customer claimed prices were too high.
During arrival thermostat would not work I replaced that it’s working as it should also static pressure was off we will be having someone come out next Monday to check on that
Called customer for follow up and left message 12/4 1:30 pm.
Arrived to remedy a minisplit system that has had consistent drain issues. Upon inspection of the unit found it cooling and operational. Found that the minisplit was set far lower than the rest of the upstairs area and there was a space heater in the bathroom right next to the power head. Due to these factors, suspect the unit is rarely off or idle. Turned the unit off and started inspecting the internals of the unit. Found that the filters were very dirty. Found that the coils are clogged with bacterial growth, and the rest of the components are coated in bacterial growth. Provided options for cleaning the bacterial growth from the unit and clearing the restriction in the drain line. Homeowner would like time to weigh options and determine a fix that suits them best. Unit is operational upon departure.
Provided repipe bid. Unable to secure financing. Customer is looking into home loans. Will call back on 12/11 at 9 am.
Found that units were set with he heat on temp at 55. So heat would not come on till temp got to 55. I adjusted settings and showed manager how to set them. All is running as it should at this time
