Scott McKinley was very efficient in handling this a/c issue getting it all tuned up for the upcoming summer season. She had an apprentice with her and she followed those instructions very carefully.
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Tyler was exceptional, definitely knew what he was doing and solved the problem.
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Personable and concerned about a particular HVAC problem we are having. She is smart enough to know that if she doesn’t have the answer, she will contact someone who does. We appreciate Lyndsey’s honesty and eagerness to find the right answers for us. She has earned our trust.
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Graham was excellent. Identified the issue and fixed it, but also took the time to help identify what may have caused it in the first place and helped engage others to create a long term plan to address the root cause. Polite, efficient, and professional. Great overall experience.
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A/C wouldn't come on at all for first start up of the spring - unit was only 2 year old. The team was delayed from what they told me they would be coming; but did communicate they were running behind. Overall, they figured out some wires were pulled out in the back (not sure how - maybe some fall raking?). Fixed it quickly and resolved the issue.
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Really didn't tell us much of anything. Apparently couldn't find the cause of our problem. I was told the service man could check the plumbing vents (stacks) . Was told he didn't do that.
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The two employees were kind and explained the duct cleaning process. They wore booties in the house.
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We have been a customer for many years. We have been very pleased with the service and knowledge of the techs. Three people came out today. They automatically put on booties and were so courteous!
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Scott came out to assist on a potential problem with our system. He was very knowledgeable and personable.
Response from LBA Air Conditioning, Heating & Plumbing:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Patrick did a great job. He was very knowledgeable and personable. We had the air conditioning spring maintenance special and it was a great value.
Response from LBA Air Conditioning, Heating & Plumbing:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
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Knowledgeable, experienced but young tech. Jamal explained things well. Super clean, friendly and prompt. He’s coming back to check some more things in a couple of weeks. Be cause of Jamal and Jeremy Cole and their services, I signed up for the long term plan. LBA has my trust and respect now.
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Prompt. Knowledgeable. Friendly. Clean. I signed up for their long term plan because of this and the reasonable plan price.
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TJ should have caulked around the outdoor faucet. I can do that, but for the price would have expected him to say he would come back. It was cold, and I realize that it is better to put caulk on when it is not cold.
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Arrived at the customers home for an AC maintenance. Upon arrival I put the system into cooling mode and began by checking static pressure. I found static pressure to be failing at this time. I replaced the furnace filter with a customer supplied filter and verified all vents and dampers were open. I then retested the system and static was still failing. I continued by checking the electrical components which were all within manufactures specifications. I checked the blower wheel over and found it to be very dirty at this time. I moved to the outdoor unit and began checking all electrical and refrigerant levels, I found the refrigerant levels to be low at this time. I brought the issues and options to fix to the customer and he decided to get the blower wheel cleaned and sign up for a year membership which includes the 1 lb of refrigerant. I filled refrigerant on the outdoor unit to the manufactures specifications and performed a blower wheel cleaning today. System was running when I l
Found failed static pressure and failed cfm count. We talked options and financing. Customer would like to take the weekend to think it over. We set up phone call for 6pm Tuesday.
Arrived for an ac tune up today. Started at at furnace and checked all components. Everything was running properly. Clean blower wheel, good running amps. Moved outside to ac and checked all components. Fan and compressor amps are good. Capacitor and contactor are working properly. System is working properly.
Upon arrival the system was not running properly. The thermostat had multiple error messages on it. I came down to the furnace and found the 3 amp fuse had blown. I replaced the fuse with a new one and the system started right up. I did a CFM count on the AC and duct work and it is getting the correct amount of airflow. The temp split in cooling is right where the manufacturer wants it to be. I also checked the heating side and the temp split was within range as well. This system is now running properly again. If anything happens again plz call us immediately so we can figure out why it shut itself down. Customer signed up for another year of our Perfect Service Family Membership!
Arrived for A/C maintenance. Static pressure failed during A/C inspection, checked vents, filters , retested and still failed. All electrical components within range. Cleaned coil outside. Blower wheel getting dirty, microbial growth evaporator coil, signs of heat stress. -Ren & Ali
Arrived for Ac Maintenance. Static pressure was failing. Checked vents, dampers, changed filter. Still failing so called out supervisor. All electronic components in furnace were within range. Blower wheel dirty, blower shaft rusted, cracks in assembly. Heat stress on heat exchanger and microbial growth on evaporator coil. Temperature split good. Refrigerant levels within range. All electronic components in ac within range. Cleaned out outside coil.
Arrived for ac maintenance . Static pressure failed, checked vents, dampers, and changed filter. Still failing so called out field supervisor. Blower wheel dirty, microbial growth in evaporator coil. All electrical components within range. Refrigerant levels good. Cleaned outside coil
Installed main shut off and PRV
Came out to finalize the AC system checked last time we were out here. We weren’t able to get accurate readings on refrigerant due to the weather came out check refrigerant all four units all four units. We’re good only thing that was going on with the unit in the barn itself capacitor was a bit low and almost at its filled point I did let the customer know about that said they were going to hold off on it to see how it goes, customer did mention to me that they wanted to get a follow up with Scott and get a quote on wood, the static, and some of the issues that they were having with all cost together.
Arrived for ac maintenance. Static pressure was passing. All electronic components were within range. Corrosion from flu pipe was present. Heat exchanger showed mild heat stress. Evaporator showed microbial growth. Blower wheel dirty. Temperature split within range. Refrigerant levels good. Electrical components in AC within range. Cleaned outside coil -Ren and Ali
Technicians performed ac maintenance today. While performing maintenance we found that the system was low on refrigerant. With customer approval we activated membership for the free lb of refrigerant. I arrived and saw that the static pressure had failed testing. After performing a retest I found system to be failing with airflow as well. I showed customer and explained what that does to a system and why it was happening. We also looked to resolve allergy issues and dust in the home/system. I have a follow up scheduled with customer for Thursday afternoon between 2-3.
