Jerry was very Courteous and knowledgeable. He respectfully listened to the issues I had experienced and went right to work. He quickly identified the problem and determined the electronic expansion valve control board is failing. He ordered the part and assured me he would do his best to replace it by midweek.
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Aaron was very professional and courteous however the Lennox central air conditioner (less than 5 years old) has a parts failure that should not have occurred. We purchased a model that exceeded the requirements of our home size with the reasoning that it should outlast our homes ownership. We increased our expenditure for the purchase & installation to insure our satisfaction and expectations of the units longevity. WE ARE VERY DISAPPOINTED WITH THE MECHANICAL FAILURE and subsequent additional out of pocket cost.
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Both Nathan and Pat are very nice and experienced guys. I will use LBA Services again in the future.
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Matt was on time, friendly, and took time to be nice to our dog and our son. I would recommend to anyone. Very rare to find service like that anymore.
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I continue to request Arron as my maintenance servicemen because he is knowledgeable and effective.
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Overall Experience
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I conducted a performance and safety inspection for the air conditioner. I found that the system is operating within factory specifications.
I arrive to find that the system was low on refrigerant. I performed a leak search and found a non-repairable leak at the indoor coil. The coil still has a limited manufactures parts warranty. I also found that the inducer motor assembly bearing is going out. The inducer assembly also has a limited manufactures parts warranty. I quoted the customer both repairs. The customer is waiting on the office to call him back to see what they can do with pricing.
Found restriction in filter line dryer, replaced filter line dryer and added refrigerant. System was working as it should at this time
Installed platinum sump pump with battery backup system, recommended having a dedicated circuit for pump
The customer stated that the indoor coil was freezing up when they were running the system in cooling mode. I performed an electronic refrigerant leak search and found a non-repairable leak at the indoor coil. I presented repair options to the customer and the customer is going to think about which option will be best for them. I emailed all of the coil replacement options to the customer.
Performed cooling pma per agreement. Washed coils, changed filters, and checked cooling operation and components on 8 carrier split systems. Found cu-1 and 5 with a 5mfd condeser fan motor capacitor reading out of tolerance.
During a maintenance and safety inspection I discovered that the board for the electronic expansion valve was bad. Causing the system to shut off on low pressure. I was unable to complete the tuneup.
Women’s room Sloan valves malfunctioning , I replaced diaphragm in 3rd stall down from door , and replaced vac breaker insert in stall next to handicap stall , tested all flush valves all ok at this time .
Arrived to replace thermostat with a wireless thermostat system. Replaced thermostat with the wireless thermostat system and checked all operations. System is heating and cooling properly at this time.
Found that coil was plugged up and dirty, performed coil clean
Tested both backflow preventers listed , submitted tests forms to city of Olathe . Both yielded passing results .
Collecting trip charge and diagnostic fee
I performed a maintenance and safety inspection on the air conditioner. It’s operating within factory specifications. However both of the 90% hot water heaters have issues with the flame safety systems and one of the is purging water.
