Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Doug we t the extra mile to resolve problems. With him on your team, your company will continue to grow and improve. Great job Doug. Thank you.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
LBA had to have experienced plumber come back and redo work. Spent $5700 and you didn't solve problem. Was told on Mon. I'd get a call on Friday, it's now the following Wed and still no call back. LBA was a good vendor a couple years ago.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Michael was great; Most of all he liked to fish
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Office phone reception, Angel, didn’t listen to me. I told her I wanted to speak to a tech to run me through a few verbal obvious checks before I scheduled an expensive in-house visit only if necessary. She didn’t t listen, she scheduled a trip out. The service techs were fine. He flipped one switch; furnace came on - for that I was charged $59. Switch was accidentally hit when I replaced my filter this morning. I had NOT turned it off myself to do filter; due to warmer weather recently, furnace had been off for a few days. LBA should be more customer-friendly, allow a minute phone conversation to check obvious points. I’d think you’d like to avoid sending multiple techs and trucks out when it could have been avoided!!!!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Performed ac tune up. Washed outside coil. Inspected all electrical components. Checked refrigerant charge. System is running per manufactures specs at this time.
Today I completed your annual cooling tune up. I tested all indoor operations. Tested temperature split and checked filter. I tested all outdoor operations. Checked refrigerant and cleaned outdoor system. Everything tested as it should at this time. Thanks for having me out today, Eli
Jul 1 2020 Customer has 3 stage softener system that he would like system replaced with customer provided salt less filtration system and Neslen water treatment UV bulb. This job will be a 2 man job for approximately a days work company will have to reroute lines for system itself an mount new UV system. Company will return following week to install system itself. Jul 8 2020 Company returned on site to conduct installation of customer provided saltless softener system New pre-stage filter and new UV water treatment system. During installation realized head was defective on Saltless softener system. Went ahead and ordered new head from manufacture and head will be overnight shift and be at the house tomorrow on July 9 where companies technician will be back out to install new head and bypass system for unit itself at additional cost. Jul 9 2020 Company return to install new bypass system and head for salt less softener system. After installation was complete new head continued to lea
Today I completed your annual cooling tune up. I tested all operations and cleaned system. Everything tested as it should at this time. I helped customer adjust vents to have more even air flow. Thanks for having me out today. Eli
Whole house plumbing inspection Incoming pressure 80 psi Prv and expansion tank are operational 2-50 gallon water heater’s are six years old with no issues. Recommended repairs 1. Cartridge replacement in upstairs bathroom toilet guest 2. Stop replacements in main level guest bathroom 3. Possible faucet replacement In basement kitchen Customer also requested an estimate on replacing two toilets with American standard elongated power assist toilets.
Apon arrival I discovered that there was a voltage short in thermostat wire. I rant thermostat wire and everything tested and communicated as it should
Found that thermostat was not working and had failed at this time. I gave customer estimates to have updated thermostat installed and he decided to have repair done. Thanks for having me out today,eli
Drain was kinked and unlinked drain line. Unfortunately it has been running like that for a couple weeks and due to the amount of water damage done inside the furnace I would recommend an estimate on a new equipment. Informed customer of what was going on. Customer would also like a quote from Scott. Left an estimate to replace drain lines
Airflow issue due to how far apar the vent are from the unit and two sliding door in front of vents. Could close basement vents to push and redirect air flow else where. Customers will give us a call if they need a quote on supply lines
Performed three air conditioner tuneup and safety inspections all air conditioners are operating and running to manufacture specification refrigerant or slightly low it is a cooler day out. The real reason for refrigerant being a little off is the airflow due to having air handlers but are cooling properly. All filters were changed out.Performed a safety inspection, all high-voltage disconnects working properly. All low-voltage wiring connected properly. Allelectricity supplying properly
Performed an air conditioner tuneup and safety inspection air conditioner is operating and working to manufacture specification based on compressor and fan motor readings, refrigerant levels and power enhancer. Indoor temperature difference 18°. Airflow starting to show age, dirty supply lines. Customer is aware and said she might get someone on it. Checked drain lines, are Draning. Performed a safety inspection, all high-voltage and all low-voltage stable and secure
Today I completed your annual cooling tune up. I tested all operations in the cooling system and everything tested as it should at this time. I cleaned system. I also noticed your water heater was very old so gave customer estimates on replacing that
Completed beaker install for designated outlet for recirculation pump.
Estimate as to remove old water softener system and install new water softener with new shut off’s and bypass is also adding in POV on main line itself. Estimate is also to install Grundfos recirculating pump on hot side of water heater while cleaning up all copper lines above water heater install new shut off and expansion tank with humidifier line. June 18 2020 Technician ordered materials for job itself. June 24 2020 technician Austin and field manager Doug removed old softener system and installed new North Star water treatment system. Company rerouted old supply lines and installed new ball valve, PRV, and quarter turn bleed off boiler drains for system itself. Company also installed grunfos comfort system on hot side of water heater removed dialectric nipples and repiped top of water heater with new humidifier stop and thermal expansion tank. Also did small water line repair on 1/2 line about water heater in Joist as well. Check valve was installed underneath right side of
Performed two full cooling inspections. Checked all wires and safety switches. Cleaned outdoor units. Units are operating within factory specifications at this time.