This has been a über wet Spring. I scheduled the annual check up, prompted by LBA. As it turned out, we had to reschedule the first appt. due to work volume. It was torrential rain the day of the second appt. I had already resigned myself that due to the weather the appt. would be a rained out... The LBA Technician, Jerry Benton, called to notify my that he was on his way. By the time he got here, he confirmed that he wouldn’t be able to perform the check up because of the heavy rainy weather... He was concerned that I would have to reschedule again...I had no issue at all, and was pretty impressed by his effort... I told him not to worry, that we’ll just reschedule for some other time...it’s not a problem at all. Ben Riggin
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Just had the same repair 1 year ago and you all come out and say we need the same part again? You offered no discount (I know the warranty was expired) to a long standing customer after I was told last year that it's chance of failing quickly was small. You titled this level of repair as a "band-aid" fix so you should have stood by that and told me it would last only a year. I would have gotten the higher level like I did this year - which I guess it will last only 2 years since it was only the "bronze level" fix. My guess is you all won't quit until I get the "Gold" level or buy a new unit. Neither are going to happen with your company.
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Overall Experience
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First, appt time was between 12-2. At 2:11 I called to see where tech was. CSR told me Nate had just finished a job and would be on his way. At 2:15 I received a text saying Nate was on his way. He didn’t show up until 3:10. Then, the bill was $298 to replace the ball valve. It took Nate about 15 minutes to do the job. The part itself is approx $25. I think the total amount charged was VERY excessive for the service performed.
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With warmer temperatures on the horizon I scheduled an AC tune up with LBA. They were very accommodating with my appointment window. The technician, Nick, arrived right on time. He was very knowledgeable and professional. He pointed out an area of concern with the AC unit. He was able to complete the additional service while he was here. All costs were laid out prior to completing the services. The work was completed in a timely manner. I would recommend LBA Air Conditioning, Heating & Plumbing to anyone looking for a reliable company.
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Great Service, although rather pricey. Mike took care of business in short order...answered all questions...all done with in an hour.
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Overall Experience
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Overall Experience
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Upon arrival found a fault in the voltage enhancement system. Customer needs to replace furnace filter with a proper furnace filter size. Made repairs to voltage enhancement system under a limited manufacture warranty and tested all operations equipment is now operating within factory specs once the filter situation is taken care of.
Installed Ruud coil under warranty. CHARGED SYSTEM TO PROPER LEVEL.
Upon arrival found a fault in the voltage and Hance meant system customer did not answer at this time to make repairs. Did not collect for a trip charge either
Customer had two pumps in the pit, the first pump was the main electrical pump that had failed. The next pump was a water pressurized pump which was in the process of failing would not kick on in time unless you rattled the water line. I replaced both pumps with a maintenance free battery back up combo series with standard upgrades. After installation I tested for leaks everything is good I also zip tied all the electrical wires in a controlled fashion.
Customer concerned with hot water for the dishwasher due to an error code popped up on the dishwasher. Also concerned with the shut off valve above the water heater I did explain that shut off valve does not control anything with the dishwasher on cold side for the hot water heater. The customers hot water heater is 10 years old the customer is concerned about the temperature of the hot water heater I was able to raise the temperature slightly but due to the sediment the customers capacity for heating has gone down. Also the shut off valve under the kitchen sink for the dishwasher was stiff but I was able to work it loose if the customer continues to have issues with the dishwasher it’s either the shut off valve connection under the sink or it’s the internal components for the dishwasher which I did explain to the customer that they will have to have an appliance service person come out.
Estimate to replace water heater with electric water heater. Gas waters heater cannot be installed on an exterior unlined chimney.
I arrived to do a tuneup that I was unable to complete due to heavy rain and thunderstorms. We will need to reschedule
Arrived to perform a refrigeration leak search. Found a refrigeration leak in the heat media transfer coil and also found the air movement system to not be operating properly. Replaced air movement system and charged the system back up to factory specifications as well as washed out the outdoor unit. we will return 5/22/19 to perform a heat media transfer coil replacement.
Completed annual cooling tune up, recommended having a chemical coil clean performed and customer agreed to have done, thanks for having me out today, Eli
Completed cooling tune up, recommended having Coil chemical cleaned, everything else tested as it should at this time. Eli
Arrive to find system extremely low. Show customer options to bring system back to factory specifications. Will be coming back Friday, May 17 to perform an extensive leak search. Show customer denied repairs tonight. Unit is not operating at factory specifications at this time
Estimate for sewer repair No guarantee unless repair is done there is a defect in line camera will not get to city line
Customers bathroom tub drain was clogged customer tried to plunger it. Clogged tub drain and slow bathroom sink drain are not tied together they are separate issues I was able to treat the bathroom sink drain with drain treatment, and I was able to auger the bathroom tub drain and do a drain treatment for it as well. I did pull back hair when I Augured the tub drain. I did water in the tub confirm that the drain was open.
Found unit would trip code when customer would shut off the system the way we showed him too informed him to leave it on the schedule or reset the error if he wanted to shut it down this way call is warranty.
Cabled main line and brought back lots of roots. Ran gallons of water and everything tested good. Last time customer got the line camera was 4 years ago and said there was roots in it. Customer wanted it to be camera again.