We requested a Stevens sump pump but were not told they are not available. Hopefully the Zoeller that was installed will last 7 years like the one he replaced
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The repair did not work as the ac quit only 5 hours after he left
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LBA Services' Nick Larkins came to our home this morning to investigate why our HVAC system (in particular, the a/c unit) was having difficulties regulating a 72 degree temperature. After an hour of diagnostic testing, Nick explained the home's ability to cool and maintain a home's temperature is indicative of the home's square footage, ceiling height, and determining whether or not the correct sizing was used when the existing HVAC system was installed. He explained that our A/C was charged correctly and assured we weren't using an overly restrictive air filter. It's refreshing to work with a knowledgable professional whose primary emphasis is explaining why our cooling system was struggling to regulate the temperature instead of trying to sell a new system. Thank you, LBA Services.
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Nick was out for the first AC tuneup since having the new unit installed last year. They did find a mouse nest in the outdoor unit and Nick was kind enough to show me the picture and I even went out to take a peek. I’ve had to have a nest removed from my previous unit before so I wasn’t entirely surprised. I just appreciate that the technicians share their findings with me while here. Gives a sense of trustworthiness. I’m on their membership plan and didn’t need to pay anything this time which is nice so it felt worth it to have prepaid for the membership.
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The team of expert HVAC technicians were efficient and very polite and professional. Along with some of the other LBA teams we've worked with, this team was one of best. They were never insulting or rude about our older houses quirks like other companies have been. We're planning to stay life-long customers of LBA because of the continued excellent service
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This has been a über wet Spring. I scheduled the annual check up, prompted by LBA. As it turned out, we had to reschedule the first appt. due to work volume. It was torrential rain the day of the second appt. I had already resigned myself that due to the weather the appt. would be a rained out... The LBA Technician, Jerry Benton, called to notify my that he was on his way. By the time he got here, he confirmed that he wouldn’t be able to perform the check up because of the heavy rainy weather... He was concerned that I would have to reschedule again...I had no issue at all, and was pretty impressed by his effort... I told him not to worry, that we’ll just reschedule for some other time...it’s not a problem at all. Ben Riggin
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Just had the same repair 1 year ago and you all come out and say we need the same part again? You offered no discount (I know the warranty was expired) to a long standing customer after I was told last year that it's chance of failing quickly was small. You titled this level of repair as a "band-aid" fix so you should have stood by that and told me it would last only a year. I would have gotten the higher level like I did this year - which I guess it will last only 2 years since it was only the "bronze level" fix. My guess is you all won't quit until I get the "Gold" level or buy a new unit. Neither are going to happen with your company.
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First, appt time was between 12-2. At 2:11 I called to see where tech was. CSR told me Nate had just finished a job and would be on his way. At 2:15 I received a text saying Nate was on his way. He didn’t show up until 3:10. Then, the bill was $298 to replace the ball valve. It took Nate about 15 minutes to do the job. The part itself is approx $25. I think the total amount charged was VERY excessive for the service performed.
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Scott M is taking care of financing paperwork with customer today 7-16-19
Repaired main tap, broken concrete around tap caused roots in line. Replaced 4 ft of pipe.
Completed cooling tune up, performed chemical coil clean and added refrigerant,
Programmed thermostat, and checked temperature split 19°. Condenser noise is normal. Explained to customer noise differences between reciprocating compressor and scroll. System working properly.
I conducted a performance and safety inspection for the air conditioner. I found that the system is operating properly and safely at this time. During inspection, I noticed that the customer did not have a whole home water pressure control device. I tested the water pressure and informed the customer that it tested at 108 psi. I explained to the customer my concerns of the high water pressure. The water pressure should be no higher than 80 psi according to plumbing code.
Customer old sump pump was 7 years old and not pumping water out anymore. I replaced the old pump with a new Zoeller sump pump and a new check valve. Everything tested good.
Performed a full cooling inspection. Washed and cleaned out outdoor unit. Checked all wires and safety switches. Unit is operating within factory specifications at this time. Also performed extensive coil cleaning.
Gas shut off by KS GAS SERVICE at arrival , i put pressure test on gas lines, and located a total of 7 leaks , 4 were by back water heaters , and 3 were in ceiling at tee junction above bathroom and kitchen shared wall . I went and retrieved parts and returned , manager called in another company at this time to help get lines fixed quicker to get restaurant re opened , I repaired the leaks next to the water heater , the other company repaired the leaks in the ceiling with parts LBA provided . We waited for gas company to return and turn gas back on to check for additional leaks . Gas company returned and performed shut in test , they found no additional leakage, turned gas on , manager will have to relite ovens , left them off at isolation valves .
Found that system was low on refridgrerant, customer went with bronze option
Check north unit for no cooling. Found 1st stage compressor lockout on low pressure. Reset the unit and check ac operation. Found normal suction pressure at the 1stg compressor. Left unit cooling temperature split is 18*.
Upon arrival Found the exhaust removal system not running properly due to a failed voltage enhancement system. Also found the voltage distribution system to be humming extremely loud after speaking with the customer, the customer decided to replace both components and have a maintenance performed on their outdoor unit. Washed out the outdoor unit and tested all operations. The equipment is now operating within factory specifications and is now receiving a 20° temperature split with a 78° return temperature. P3 maintenance was performed today will not need to return for maintenance until fall.
Upon arrival customer stated that system was not cooling properly. Upon further inspection the voltage enhancement system was out of variance at this time. System was also found to be low on refrigerant. Spoke with customer about repair. Customer chose the bronze option at this time. Replaced voltage enhancement system and set up appointment with design specialist for possible new system.
Preforming a scheduled maintenance and safety inspection I noticed several issues. The system is low on R22 refrigerant, the voltage enhancement system is operating low on the fan side and the blower wheel is dirty. Due to the age and condition of the system no repairs were made.
