justin was very pleasant and professional. he was able to get here earlier than expected which worked out great for me. he was also very honest which i appreciated .
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Nate did great job to figure out what was needed then fixed it . Very pleasant and took me through steps to completion
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Service is always great, but your pricing is super high- and it gets a bit frustrating. Very professional staff- just think your pricing for things is way off the chart.
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Estuardo was very pleasant and efficient, and gave me several opportunities to ask any questions I might have. He made suggestions on things I could do to mitigate issues but was not pushy, which I appreciated.
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Izzy did a great job today. On time, professional, proficient & helpful with a heater issue we’ve had for years. Hopefully his solution works! Unrelated to today, we originally had an appointment last Thursday at noon. I never received a phone call for an update, so I finally called at 4:30 to get a status...they had to reschedule. I would have appreciated an update much earlier, so I wasn’t waiting around. Thank you, Jenny
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Nathaniel is a great representative for LBA. His work was thorough & neat. He’s personable and I felt completely confident in his work. Thanks, Nathaniel!
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Pat was professional, friendly and solution-oriented.
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Upon arrival found that the condensate pumping system had failed. After speaking with the customer customer chose bronze repair allowing me to replace the entire condensate pump system. Tested all operations after repair of the pumping system system is now operating within factory specifications. Customer signed up for 1 year agreement.
Assisted in cpma as well as changing of filters and inspecting of exhaust fans. Systems are operating within factory specifications at this time.
Performed PMA. Tested heating functions, replaced air filters, check all electrical and mechanical components. Checked cooling functions on both the walk-in cooler and freezer. Check make-up air unit, toaster, and exhaust fans. Created estimates for recommended repairs. For further information please see check out sheets and estimates.
***main level system failed humidistat***repaired HH7A option I performed a safety and maintenance inspection on two separate Lennox furnace systems. On the Lennox G61MPV furnace system serving the main level I found a fault within the moisture restoration system. The humidistat had failed and wasn’t closing the contacts. I presented repair options to the customer and the customer chose the band aid HH7A moisture restoration system rejuvenation option. After completing the repair I found the furnace system to be operating within the manufacturers tolerances. On the Lennox G61MP furnace system serving the upper level of the home I found no concerns and everything was operating within the manufacturers tolerances at this time. Additionally, the customer purchased new Merv 11 air filter for both systems and a humidifier tuneup. The customer also used a friends and family coupon for $30 off of today’s services. Thank you
Inspected water heater on arrival. Did not perform flush due to age and the active recirculation line keeping unit flushed. Water Heater is 13 years old.
Estimate for sewer replacement No further warranty will apply to kitchen line backups. If a sewer line backup occurs full charges will apply unless sewer is replaced
Upon arrival performed a courstesy augering to unstop kitchen sink. (Per management) Cable began to bind up and upon retrieval pulled back roots. Suggest camera be ran through crawl space clean out. Also, gave quotes to pull commode and auger main line. If new commode is provided by customer I agreed to set it at the time quoted work is done.
Upon arrival found a Samsung minisplit system is having a control fault issue To perform these procedures paperwork must be filed with Samsung to receive components. Paperwork has been filed currently with the local Samsung rep. The local Samsung rep is currently Doing paperwork with Samsung manufacturing itself to get components in hand there is no set date at this time upon receiving components will send an update as soon as Samsung contacts back.
Quoted repairs for the North sanctuary chiller-boiler controls. Emailed the quote to Steve.
Upon arrival spoke with customer about noise customer was hearing At this time I was unable to re-create the noise after investigating with the system it seems that the noise was coming from the system operating at a variable speed which therefore means on some occasions the system will be louder and quieter depending on how much heat the house needs. Found filter to be pretty dirty which could also cause the system to operate at a higher noise frequency. Spoke with customer about a box of filters customer was not interested in purchasing a box of filters at this time.
Upon arrival the pilot light was lit, but dial had been turned to “pilot lightâ€. Water heater properly ignited when turned on. No evidence of over heating can be seen. All sensors and safety precautions are working. Unit cycles on and off properly. Some evidence of backdrafting can be seen on top of tank. No cause can be seen or tested at this time. Recommend replacing over repairing if issue should reoccur due to the age of the water heater.
Found that burner trail was not clear causing furnace to trip safety code 13,
Arrived to find system extremely dirty. Showed customer options. Customer chose silver option. Performed all work under the silver option. Unit is operating properly. Also replaced furnace filter.
Upon arrival the kitchen drain was backing up. I cabled the line out and brought back a little grease. I tested by running lots of water and everything tested good.
Customer man line was backing up into the floor drain. I had to cable the line in the basement main line stack. I went out 100 feet and brought back roots. Tested by running water and everything tested good. This was a one time opening for the warranty.