Overall Experience
Quality
Price
Convenience
Very professional
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great Experience considering a bad problem - but Austin got issue corrected in a timely manner. Thx !
Overall Experience
Quality
Price
Convenience
Thought the price of the filter is very high. Eli was very courteous and efficient
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Andrew was about the best ... no the best technician that I’ve worked with. He was experienced, quick, explained things to me such that I could understand, provided great advice and on top of all that was truly a pleasant gentleman!
Overall Experience
Quality
Price
Convenience
Call for water coming from the bottom of the service. Drain was not clogged. Found furnace condensate trap with a broken elbow. I had to replace this part to remedy the leak in the furnace. Installed new part and tested with water to ensure not leaking. No leaks at this time. Furnace is running safely and within manufacturers specifications at this time.
Today I completed your annual heating tune up. I performed combustion analysis and tested all safeties. I changed your air filter and cleaned flame safety system. Everything tested as it should at this time
Furnace Maintenance Tuneup- Main Unit Inspected thermostat, checked for Co-(0ppm) Checked for Gas leaks-(None). Inspected and tested all motors, all motors are operating within the factory specifications. Tested the voltage enhancement system, tested/cleaned all safety sensors, all sensors are operating correctly at this time. Inspected heat exchanger- no cracks or holes are visible, heat exchanger appears to be safe at this time. Cleaned inside and outside of the furnace cabinet. Performed combustion analysis, readings came back normal. All heating ops are normal at this time. Additional Furnace Maintenance Tuneup- Top Floor Unit Checked for Co-(0ppm) Checked for Gas leaks-(None). Inspected and tested all motors, all motors are operating within the factory specifications. Tested the voltage enhancement system, tested/cleaned all safety sensors, all sensors are operating correctly at this time. Inspected heat exchanger- no cracks or holes are visible, heat exchanger appears to be safe
Cut out and removed broken 3x2 San tee. Replaced tee and adjacent fittings and tested for leaks.
Performed heating tuneup on furnace. Inspected all electrical components and electrical wires. Checked temperature rise. Supply vent temperature was 178 and return was 64 with this temperature being high it can cause heat exchanger stress and can cause cracks with the age of this system. Customer is aware of this issue. No other work performed at this time.
Performed maintenance and safety inspection on the furnace. Inspected all electrical connections to ensure they are secure. Performed a combustion analysis on the heat exchanger and found zero issues. Humidifier is working and serviced by the customer. Exhaust and intake flues are in good condition without any leakage. Furnace is running safely and within manufacturers specifications. I did notice a tear in the duct canvas (vibration isolator). This is allowing air to leak out prior to the supply vents. Recommend having this fixed. (Does not affect operations of furnace)
Found that the safety switch was not pressed in all the way. Put tape on the switch(Customer Supplied) and put door all the way down. System is now heating again.
Customer was concerned with sound of running water from toilet. After inspecting and flushing toilet I could not re-create sound. I checked base of toilet no moisture or water found. I flush toilet multiple times and toilet operated normally. . No repairs needed at this time.
Upon arrival customer took me to half bath on the main floor. Where the toilet has been running on. I showed customer options to repair and to replace. They chose to repair with a bronze repair with a 60 day warranty. I rebuilt toilet tank. And checked operation and for leaks.
At time of arrival found furnace not running properly. After further investigation found rodent inside combustion motor housing I did advise customer that this is not covered under warranty because no parts have failed, the rodent just caused an obstruction and not allowing motor to run. Removed rodent and cycled the furnace. System is running within manufacturers specs at this time.
Estimate for a whole home water conditioner and filter system combo unit with angle entrance valve. Work will be done on November 4
Checked all operations in heating mode. Cleaned and checked safety system. Performed A combustion analysis on furnace. Cleaned out housing of furnace. Furnace is operating properly at this time but it’s up there in age and was not installed very well originally.
Came back and ran kitchen sink drain again. We believe waist line under concrete slab may require jetting. No charge for today
Arrived to complete warranty repairs. Completed warranty repairs of blower motor and control board replacement. System is heating properly at this time.