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Overall Experience
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Overall Experience
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Rob has offered superior support in a challenging situation which came as a surprise. As I was home (after a week in hospital) recovering from surgery, suddenly we had a sewage backed up drain in basement. From what might have been relatively standard unclogging of drain with a snake, Rob came to make sure all was ok since Eli (also top notch professional with genuine compassion and care) had encountered some difficulty in releasing the snake. Turned out our clay sewage pipe from house to city sewer point was severely damaged with abundant intrusion of tree roots blocking the line. Suddenly a backed up sewer drain became a major issue of replacing the pipe (bursting). Rob was invaluable in explaining the issues, guiding me through insurance process, and achieving good financing option.
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Chase was very knowledgeable and super friendly! Thank you
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Ramon did a great job with fixing my furnace. He explained the process and was great at answering all of my questions. He was very professional and courteous. He really did a great job!
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The technician, Andy Snapp, arrived on time and serviced the furnace. He was very polite and professional. He explained what he was doing and showed me areas of concern.
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The technician was a nice fellow. And he did a good job out here.
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Reece was great to work with and got the job done well and efficiently.
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Eli came into the picture without my knowing him prior. He spent much time answering all my question - with patience and understanding. Eli is highly professional and human centered. He was/is an excellent consultant for generating options and considering which to choose.
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Arrived to do a dual system performance maintenance. Set each system for cooling. Measured each systems static pressure measured a temperature split between return and supply air. Went outside and verified refrigerant levels. Verified operation of all electronic and mechanical components. Found that the capacitor for the carrier system is failing. Rinsed coils free of debris. Went back inside and checked interior of the furnace for cleanliness. Spoke with homeowner about the system. With homeowners approval replaced the failing capacitor in the carrier unit. Air conditioning systems are operational at this time.
HC complete . Static and cfm count both pass
Madeline, I did find that the contactor inside of the unit on the roof, (s/n ending 934F 45N), is worn, contacts are pitted and there are signs that it has been arcing. This would cause an intermittent lack of cooling that was observed earlier in the week. Below is the estimate for the replacement of the contactor. This is a time plus material estimate. The materials will be the contactor and any new electrical connectors needed to replace the contactor. The cost for the materials is $68.89. The time to replace the contactor is estimated at 1.5 hrs at a rate of $139.00 per hour. After the replacement the contactor will be tested for proper function. A one year parts and labor warranty will apply to all work listed above. Thank you, Jon
Today a site survey was performed (4/10/25). The business has a Trane split system with a filter size of 20x25x1 (a 19x25x1 would be perfect if that size is available). The condenser is the south condenser in the row of split system condensers on the roof. The furnace is in the basement. The information gathered will be forwarded to Rick. Thank you, Jon
Today I arrived to diagnose why the A/C was not functioning when I arrived earlier this week. I had spoken with Madison and received permission to move forward with a service call to diagnose the cause of the outage. Upon arrival the system was cooling today. I discovered that the condenser on the roof has a contactor that has pitted electrical contacts and is showing signs of arcing. This can cause the compressor to pull excessive amps intermittently and then shut down on a compressor temperature safety. Once the compressor cools it returns to normal operation. An estimate to replace this component will be created and emailed. I have reached out via cell and left a message. This ticket will be held until either the repair is approved and completed or there is no response for a few days. Thank you, Jon
Tbc The filter was replaced, I contacted Madeline and relayed to her that the system is not functioning. She verbally approved a service visit to address the reason why the thermostat is not sending 24v to the Y terminal in the furnace. The t-stat was at 73 when I arrived with a setpoint of 71. When jumped the unit did produce a 22degf split. ****a service visit has been verbally approved and the scheduling request has been forwarded to Elle. Maint forms to be filled out after resolution.
Emailed Elaine aeroseal options , she wants to think about it as she just moved in the home in may of last year
Evaluation completed estimate will be sent to customer and thank you for choosing LBA services.
Proposed solenoid valve repair and also a couple halo packages for treatment.
Sold 2 stage 80% 80-110kbtu 3 ton full system.
Customer called stating furnace was turning on and off and not heating. Found furnace starting ignition cycle but stopping when call for gas came on. Found that gas valve ohmed out at 13, coil inside valve had failed. Customer did extensive repairs to furnace this winter, advised we contact field supervisor to find best course of action for customer.
