Good job of explaining the issues and what is needed to remedy the furnace issues.
Jonathan is always very professional and friendly.
Adrian was very knowledgeable and answered all of our questions.
Jonathan is excellent!
Our service technician was excellent, well trained, and provided us with complete information regarding the repair of the thermostat unit. He also inspected our furnace and recommended cleaning the blower 'which we will do at a later date. Great Service!
The rep was nice and helpful. Your price of $517 for a $20 part is what is wrong with this country. If you think I’m going to call you again for any of my rentals you are sadly mistaken. Greed is a disgusting quality. Good luck.
He did a great job. Very helpful!
the technician, Jeremy, was friendly and knowledgeable.
Technician went beyond the typical annual furnace inspection and provided additional diagnosis at no extra charge. Very thorough and complete.
Customer is having issues with mainline back up. Customer authorized me to perform promotional drain opening. Ran cable approximately 25 feet and cleared a soft blockage. Tested by flushing toilet 5+ times. Proper flow restored.
During inspection static pressure seemed good but customers system did fail the cfm count customer doesn’t want anyone out to check it. During checks I cleaned flame sensor cleaned ports checked burners and main functions of system everything but the cfm count seemed good today
Emailing to customer plus buyer per Adrian C.
Company arrived. Inspect outside gas pipes for the lake. Company used sniffer and bubbles. No leak detected dripping diagnostic charged no work needed.
Customer selected package when originally presented and work was performed on 12/05. Did not call customer because they had work done.
Came to perform a tuneup on a furnace. Gas combustible levels looked good. Inducer motor was operating at acceptable amperage. Temperature difference was good. All pressure switches and limit switches as well as safety switches were operating well within manufacture and specifications. Vince could definitely use a clean and seal, and I brought this up with the homeowner. However, the bigger issue at the moment is the static pressure. Static pressure is testing well above its maximum and it’s causing the vents to pop, as well as a whistling noise coming from the furnace. A supervisor has been called out to diagnose the problem further and come up with solutions to fix this issue .
Turn off water to the home. Installed pressure regulating valve and thermal expansion tank. Installed customer supplied faucet. Performed flapper replacement, attempted to install customer supplied dishwasher. Was able to connect electrical and drain, but was not able to successfully connect waterline. Attempted to adapt and use existing soft copper waterline, but it was too damaged and leaked when turned on. Will return tomorrow when supply house is open to finish waterline connection.
Left voicemail 12/04 1:37pm for follow up on previous bids.
returning to a previous home to show the homeowner some cracks in his heat exchanger. Not only did I find the original cracks. I found a new one. That is much larger and I much more dangerous than the day before. I took pictures of these and posted them in Slack. I am waiting for Nick the supervisor to come and go over options to fix this issue. Estimate
Company arrived to inspect leaking drain cap after camera inspection. Company removed cap and checked both cap and fitting for cracks, none present. Technician applied 1 layer of tape and a heavy layer of dope to cap, ensuring an adequate seal. Upon completion of repair, technician checked for leaks. No leaks present.
For this job, I was performing a routine maintenance. However, I came across high static that was more than double it’s max. I called the supervisor to come and diagnose the problem further. While I was waiting for a supervisor to arrive, I started to check the heat exchanger, and I found multiple cracks on the inside clam shells of the heat exchanger. I let the supervisor know this when they arrived and they took over from there.
Pricing is unknown Cuevas is going to figure it out
Resealed drain for master shower. Used 100% silicone