Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Patrick is amazing. I always request him when I make an appointment. Patrick always takes the time to listen and answers all questions.
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Very thankful for the time and help Chase gave us. He was great to talk to and efficient in getting the service done on his own without interference.
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Steve is always a pleasure to work with. Very knowledgeable and makes sure the job is done correctly.
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Robert and the guys were good and honest and helped me determine the issue with my plumbing and helped guide me in the best direction. I appreciate their expertise!
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Overall Experience
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Overall Experience
Quality
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Convenience
Overall Experience
Quality
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Convenience
Patrick was able to find out the issue and why my new furnace was not heating. They did it quickly and efficiently as always.
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Installed a new HVAC system and explained everything when it was done. Went over the new thermostat they installed. Ask if I had any questions about the new system. I just wanted to make sure I was comfortable with it all.
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Scott came out, reviewed my options on my furnace with the service tech. Once this was done came up and gave me my options and explained the difference in the options.
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Patrick is always very professional. Explains things in terminologies that you can understand. Patrick will answer as many questions as you have, even if you’ve already ask him before.
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Customer dishwasher is leaking when running. This is an appliance issue. Customer was under the impression that we work on appliances. Waived trip charge for miscommunication.
Arrived at the customer’s residence; no one answered the door. A cleanout was located outside, so we began our diagnostic on the issue that continues to reoccur. Upon further investigation, we found a break in the sewer line near the curb, which has created a void. This void will continue to cause backups. We also noted root intrusion in the pipe. I informed the customer that the existing clay piping will continue to create problems and provided a quote for replacing it. The previous company that inspected the line had recommended installing a liner; however, this would reduce the interior diameter of the pipe and could lead to additional issues. Our recommendation is to excavate and trench the yard for either a full sewer line replacement or a targeted spot repair. We will replace the damaged line with plastic piping and elastomeric fittings. Gravel bedding will be installed to prevent settling, and we will ensure the proper slope (fall) throughout the installation.
Can’t work on acs in the cold. It’s bad for them to run in the cold and we can’t check anything.
Quote to replace the failed heat exchanger in the Carrier package unit serial 0418P37954 marked as #5. The heat exchanger is rusted and cracked through at the top collector. The front burner support is also rusted through. The heat exchanger is covered by the factory warranty of 10 years until January 2028. The burner support, flame retainer, burner regulator and labor are not covered by the warranty and are the responsibility of the customer. All related parts are currently in stock locally.
10 year parts and labor warranty 1 year free maintenance . New furnace and t-stat
Single stage 80%, 80k btu furnace sold for Friday morning
Travis has to wait to speak to his wife when she gets off of work. They will go over options together
Dispatched for furnace tune-up. The components that are tested during the tuneup are heat exchanger, flame sensor, igniter, blower wheel, inducer, temp split and combustion in the heat exchanger. When inspecting the heat exchanger it was showing signs of cracking in the rusted out areas of the seals. Also during the combustion analysis it was detecting air from the blower entering the chambers. This is indicated a crack that can potentially leak carbon monoxide into the living area. Also the blower is extremely dirty and would need a cleaning. Just having 1/8 of dust on the blower wheel fins increase the amp draw and reduce the amount of air across the heat exchanger. The system also need to have a gas shutoff and gas line repaired. Thank you for allowing us in your house to provide the perfect home service and for being a member of the perfect family service club from your LBA Lead Service tech Calvin. If I provided a positive or five star experience. I’d appreciate you sharing y
Arrived to do a performance maintenance. Set up for combustion analysis temperature split and static pressure tests. Found that the system is operating with failing static pressure. Verified operation of all mechanical and electronic components of the furnace. Checked blower for cleanliness and to see if there is any play in the bearings. Found that the fan for heating and cooling is collecting dust. Checked systems heat exchanger to ensure proper venting of flue gas. Performed an electronic gas leak search. Verified operation of the humidifier. Humidifier panel is coated in calcium buildup. Furnace and humidifier are operational at this time.
10-23-25 Performed boiler check out see attached sheets
10/21/25 - Completed a full heating maintenance on six RTU’s. The filters were changed, the heat exchangers were checked, and proper operation was tested. Overall, all units were in good condition, they were all running well, and there were no issues found at this time.
10/10/25 - One RTU was replaced and the information of the new unit was recorded and sent over.
