LBA provides outstanding service. Scott McKinley is easy to work with and takes the mystery out of installation. Chris Stewart expertly handled the installation the next day to accommodate an unexpected travel schedule. I truly enjoy working with a company who puts their customers' first. Thank you!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I was extremely pleased with my experience with LBA and their professional Technicians.
Overall Experience
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Overall Experience
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Price
Convenience
Came out quickly to assess the problem and put together a couple repair options.
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Convenience
I have a nearly new and somewhat complicated A/C system that wasn't functioning properly one morning when I called LBA. Aaron arrived that same afternoon, and, of course, the unit was-- somewhat embarrassingly-- functioning normally. Aaron checked out the entire system and offered several explanations of why it might have not functioned one day and was functioning normally the next. (My remodeling contractor could have contributed to or caused the issue...) Aaron told me what to watch for going forward and we agreed that he would return if I experienced further problems. Aaron said there would be no charge for this visit (on the hottest day of the year so far!) and he or the installer would personally return if there is any further issue with the system. As a result of this fast and capable service, I feel comfortable that LBA will stand behind its products and the LBA technicians will provide prompt and capable support if there are any issues. A truly differentiating experience from "the other guys" I have dealt with in the past.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Customer is selling home and needed to make generic flu repair to hot water heater, replaced existing 3†short run to transition out roof with 2 4†90 degree bends.
Quote is to clean the burners, pilot, spark and flame rod in the hot water boiler. Price includes small parts, labor and verifying operation after repair. Price is for cleaning and inspection only. Any other issues needing addressed after placing the boiler back in service after cleaning will be quoted seperately. Price includes any applicable taxes. 9/20/19--Serviced the boiler as quoted. Left the boiler off at the control switch after repairs.
Upon arrival the customer water heater was not working. I did all my checks on it and called Ruud warranty tech support. The part that’s needs replaced is being shipped to the customers house and the customer will give us a call to get installed. Will credit the trip charge back to the customer if they call back for work to be done.
Upon arrival found water spots near most of the the supply grilles talked to Ajay and got approval to insulate around all supply grilles and wipe them down now operating well.
Opon inspection I found the condenser coil completely clogged and not getting any air through the coil so I cleaned the coil as best as possible without water. The compressor still never came on. I found a bad compressor run capacitor so I put a new one on. We have power going to the compressor but it is not pulling any apms. This compressor needs to be replaced and we can have one in 3-4 business days from when we order it. Note that this unit is 33 years old an my have other issues that we won't be able to see unit the compressor is running. Replacing the unit is another option and if we want to go that route let us now and we will get are replacement estimated out here.
Replaced fill valve in Office ladies room , all tests ok
Cleared stoppage from kitchen sink drain from pulled trap, very heavy grease build up. Found during inspection that in basement, line has several issues. Back fall and size goes from 1 1/4†to 1 1/2†back to 1 1/4†at stack, needs re-worked sooner than not. Customer stated she would call back to reschedule replacement, also needs new kitchen faucet installed.
Check unit for southwest conference room for no cooling. Found unit forzen. Shut unit off at thermostat and set fan switch to on. The air filter was very dirty and could have been the cause of the freeze up. Replace air filter with a customer supplied 30 day filter. The unit need time to thaw out before turning back on. Customer will leave unit off over night and turn it back on tomorrow. If the the unit need further diagnosing after thawing out the customer will call to schedule an appointment.
I arrive to find that the voltage enhancement component it had failed causing the air conditioner tonight all right. I presented repair options to the customer and the customer chose the Band-Aid option. After replacing electrical component, I checked cooling operations. The system is operating properly at this time. I did inform the customer that he needs to have a furnace performance and safety inspection done to insure the heat exchanger is safe.
Arrived on site to a blank thermostat. Pulled off the cover to check for batteries. I replaced the batteries and system began running properly.
Removed 3/4†Pvc for discharge of condensate from front of furnace, took outside and cleared of slime build up and re-installed.
Upon arrival, the customer informed me that their AC was not working. After further investigations, I discovered that the voltage enhancement component had failed and exploded causing oil to ruin the voltage distribution component as well. I then tested the refrigeration circulating pump and it too had failed. Due to the age and condition of the equipment, I encouraged the customer to speak with a design comfort specialist in regards to new equipment options versus investing the repair costs into a 17 year old system. At this time the customer would like to get a second opinion and I told them I would have a design comfort specialist reach out for them in a day or two. Customer paid the $138 trip charge in cash. Thank you
