What was supposed to be a yearly maintenance agreement, Cleaning of the A/C in the summer and Furnace in the winter has been a disaster. They rescheduled 4 times for the furnace cleaning and the A/c cleaning of the outside unit didn't not get done by tech Ren Wallace,nor did she se to know anything about the concerns 8 addressed to her prior to service. I had to have another tech come out and complete the job the following day. . I have used LBA for 15yrs and they're always good knowledgeable techs . I'm not sure if it has just been bad luck or the techs they hire don't have a sense of customer service anymore? If this continues I will be moving my service to another company for my HVAC needs .
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Response from LBA Air Conditioning, Heating & Plumbing:
We're so glad you enjoyed your experience with us. Thank you for the positive review!
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It's comforting knowing that I can count on LBA to respond and fix the cooling issues timely and correctly the first time.
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Tyler was very efficient. He provided a couple of solutions and let me pick the best option. Great job, Tyler!
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Walker was friendly ,professional and very helpful and informative.
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They were awesome and would use them anytime I need something fixed with the furnace and ac
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Excellent Service! Outrageous price!
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Lindsey did her best to evaluate the static problems our system appears to have. While unable to correct the issue, she said she would contact those in the main office who might. She is smart and well spoken. I hope you appreciate what you have in her.
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Donovan is an accomplished and bright service technician. He did his job well, expressing his concerns and answering my questions. He is also quite competent and personable. I wish him well.
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Tyler is great. He worked persistently to correct the issues. I have a new system under warranty that didn’t work. It had been worked on several times but continued to have problems. Tyler continued to work until the system was up & running properly.
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Nick was great at explaining the problems with my unit and letting me know all of my options. This helped me pick the right one for me and I'm very happy with the timeline and service. Thank you!
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Patrick and Cornelius were great! They explained everything they were doing and gave me options along the way. When their repairs weren't working on my older system, they contacted their supervisor, Nick, who got here very quickly. Thank you!
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Response from LBA Air Conditioning, Heating & Plumbing:
We really appreciate you taking the time out to share your experience with us.
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Tj was friendly, knowledgeable, professional in the plumbing inspection.
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I left a voicemail regarding the water heater quote from last week
7/26/2024 Upon arrival, customer stated his toilet would not stop running. He has been using the stop in between using the toilet replace the tank and function restored. Vitals: -Total Dissolved Solids: 335 -Water Pressure Static: 92 -Water Hardness: 17 -Water Quality: failed -Water Heater: 6 years -Water Lines: pex Wear and Tear: - toilet tank After reviewing the entire house I went over everything with Charles to ensure they understood everything going on in the house and what could be done to address it. (Getting supervisor out?) Solutions: -water quality Services done today: -replace toilet tank Thank you for choosing LBA Services Your technician, Addison
Assisted Addison with tank install. We also are replacing a supply line that was failed.
*(*))*)*)*()(()*(*)*)*))*)* Rick, I was able to log the (1) 1” and (1) 3/4” fernco couplers onto the materials used however the sliders did not port over the price onto the invoice. I also tried to use a “misc” code for the invoice and fill in the price for them, but it would not let me enter a price into “misc”. The price for the couplers are 56.07 and 67.35. Their total together is $123.42. Sorry, I know you have a ton to do *(**(*)*)*)*)*)*)*(&(&)*)*;;*)*))&)&)*)*)*)=);=; During this visit I discovered two leaking pvc fittings that were glued together on the condensate drain lines that serve the twinned split systems above the chapel. Since this is a drain line they were accessed any cutting into the line and installing 2 new banded couplers. The main condensation drain line was cleared using a shop vac from the basement and then blowing into the top of the drain line to confirm that it was cleared. The systems are functioning and the repairs were checked for leaks.
7/26/2024 Upon arrival customer stated he needs a gas line cut off and capped Shut the gas off and cut the pipe and capped it also did some water quality and talked about fixing that. Vitals: -Total Dissolved Solids: 351 -Water Pressure Static: 50 -Water Pressure Faucet Open: 25 -Water Hardness: failed -Water Quality: failed -Water Heater: 8 years Wear and Tear: - prv After reviewing the entire house I went over everything with Nicholas to ensure they understood everything going on in the house and what could be done to address it. (Getting supervisor out?) Solutions: - water quality Services done today: -capped off gas line Thank you for choosing LBA Services Your technician, Addison
DATE - 26, July 2024 Performed home inspection and ran water quality tests Vitals: -Total Dissolved Solids: 439 cold, 485 hot -Water Pressure Static: 80 -Water Pressure Faucet Open: 75 -Water Temp Setting: 130 -Water Temp Output: -Water Hardness: 1 -Water Quality: 0 chlorine -Water Heater: 2 50 gallon gas, 2020 -Water Lines: pex -Drain Lines: pvc Wear and Tear: none to speak of - After reviewing the entire house I went over everything with Karen to ensure they understood everything going on in the house and what could be done to address it. Solutions: no issues - Services done today: performed water quality tests, went over results with customer Thank you for choosing LBA Services Your technician, mick ____
During this visit I accessed the roof and the condenser fan motor was confirmed to be running above the specified amps. Previously it had not been functioning. This may be due to the internal thermal overload inside of the motor. In addition to this the motor bearings are starting to seize. I gathered the unit info and sourced the parts for a repair. The heating function was also checked for flame ignition and proper function. I relayed what I had discovered as well as the condition of the equipment. I did offer to provide him with a replacement estimate due to the unit’s age and condition and also that I had not been able to witness the unit running properly today. The replacement estimate was declined and the repair option was verbally approved. A estimate for the repair was created as per Dean. The outdoor fan motor, fan blade and a new matching capacitor was installed. The new motor is functioning within the proper amp range. The parts used today will be warrantied for
Date - 25, July 2024 Vitals: -Total Dissolved Solids: 314 cold, 417 hot -Water Pressure Static: 60 psi -Water Pressure Faucet Open: 60 -Water Temp Setting: 125 -Water Temp Output: -Water Hardness: 14 -Water Quality: -Water Heater: failed, 40 gallon gas 1994 -Water Lines: pex, copper -Drain Lines: pvc, cast Wear and Tear: water heater leaking, entrance valve not working - After reviewing the entire house I went over everything with Chad to ensure they understood everything going on in the house and what could be done to address it. Solutions: replace water heater, replace entrance valve - Services done today: performed home inspection and gave estimate for water heater replacement Thank you for choosing LBA Services Your technician, mick ____
7-24-24 Ordered and picked up monitor for the carrier condenser unit
DATE 7/24/24 Arrived at house, ran camera down clean out. Then removed float ball trap and clean out from the main drain line. Ran hand auger until debris cleared up. And returned normal flow drain lines. After reviewing the entire house I went over everything with Mick Dorris to ensure they understood everything going on in the house and what could be done to address it. Services done today: -camera inspection and unclogged main line with hand auger Thank you for choosing LBA Services Your technician, Josiah Walker
DATE - 24, July 2024 Performed whole home inspection, as well as clear lavatory master bath sink and basement floor drain Vitals: -Total Dissolved Solids: 376 cold, 460 hot -Water Pressure Static: 80 -Water Pressure Faucet Open: 75 -Water Temp Setting: 125 -Water Temp Output: -Water Hardness: 0 -Water Quality: -Water Heater: 50 gallon gas 2019 -Water Lines: copper and pex -Drain Lines: pvc Wear and Tear: clogged restroom sink, clogged floor drain - After reviewing the entire house I went over everything with earl and Kathleen to ensure they understood everything going on in the house and what could be done to address it. Solutions: unclog restroom sink and basement floor drain using auger - Services done today: unclog sink and floor drain Thank you for choosing LBA Services Your technician, mick ____
Help diagnose drain back up in basement. Check to make sure there was no issues with the actual water softener and plumbing system. Ran a camera through the main basement drain and have our drain tech here fixing.