12-4 arrival; EPP 1C- Maintenance. Customer has filters. Wants to discuss replacing UV bulb. **Here are the notes on everything that's happened with this: This customer is difficult constantly and made this very confusing on us. Jack at one point priced her out for IAQ 3000- I believe this was inclusive of not only the bulb but also a fan of some sort. I called her with the pricing for it which before plan discount was $284.54 and she cut me off to say "hell no" and argue with me that the price of the bulb should be included as part of her plan. I tried to explain to her that the bulb replacements are not free with her plan but she does get a discount because of her plan and she cut me off again and asked me to cancel the call at that time. At some point we went back and brought up the bulbs again and this time she approved the bulb alone for a similar price. There was discussion at some point that her bulb may be discontinued. Saber16/24-GM2: Parts are no longer available. I believ
