12-4 Arrival; Customer reporting hanging unit in warehouse is down and there is another unit to look at as well, which I believe is in the warehouse, that seemingly hasn't been on in quite some time. I spoke with employee David (845)642-0699: He said that we would need about a 25 foot straight ladder to get onto a brick wall from where Jack would be able to reach the unit. They do not have a forklift or a ladder that big. I do want to note that I went through most of our pictures on account and even the agreement paperwork and I do not see a ceiling unit as described by david anywhere. In case it is helpful, the units that I do see listed are: (4) 15-ton rooftop packaged units (1) 10-ton rooftop packaged unit (1) 120K gas furnace (1) Mini-split system