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Worst Nightmare! No hot water. I called about 9:00 am and spoke to the most professional receptionist. She assured me that even though all of the technicians had full schedules I would be taken care of today. Through out the day she called me to up to update me on probable arrival time. The technicians we're prompt, courtious, highly professional and informative. By 2:00 pm the hot water was flowing. Great team effort!