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Performed heat pump check up, check electrical low and high test back up heat 20 kw ok, replace filter, noticed customer has humidifier currently not working due to wet switch malfunctioning tripped and would not reset, did not performed service on the humidifier, check outdoor unit capacitor and contactor ok. Check 410 pressures and noticed low side is very low high side is 200 psig, explained customer that we need to add some refrigerant for further troubleshooting, quoted to add refrigerant for further troubleshooting and customer decided to get pricing on system replacement