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Second floor thermostat was blank, customer removed it from wall and place it back, check wiring at the thermostat ok check operation of heat pump and furnace ok coils not access setting in furnace trough cool cloud, was not able to see furnace/heat pump balance point, test heat pump supply air 85/65 total of 20 degree delta, cycle furnace and heat pump ok, customer also was heating noise from one of the first floor vents, check damper operation, working ok tried to repositioned location, after changing position, noise went away. System is working fine. Also performed quality assurance during same visit install look pretty good, no adjustments were needed.