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Heat Pump Tune Up, check electrical low and high voltage connections ok change filter, 16x20x1 test back up heaters check amp draw on Elements ok, airflow ok, check pump added tabs to pump to maintain clean pump, check outdoor unit refrigerant pressures capacitor and contactor found run capacitor reading 0/4.9 rated 30/5 compressor gas hard start relay and start capacitor this is why unit is still starting informed customer about findings emailed proposal.