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Heat pump not working, found system off upon arrival, asked customer to set thermostat regular heat 5 degrees higher than room temperature, check indoor air handler and did not started, check power and no power between Y and C thermostat showing heating, manually test heat pump and back up 15 kw electric heat system works ok by jumping the thermostat, also noticed contactor in bad shape, quoted to replace thermostat and customer approved repairs for T6 and replacement of contactor, after repairs check operation on heat pump refrigerant pressures ok electric heat back up ok.