Recently your plumbing technician, Tory Powell, came to see us about a plumbing issue we’ve been having. The was very professional and thorough in his evaluation and explained what the issue was and gave us a couple of solutions to solve the problem. The issue hasn’t been resolved as yet since you had to order that new toilet we want but we look forward to Tory returning and completing the job. He’s a very courteous and knowledgeable employee and a value to your company. (NOTE - I would have rated you 5 stars in each category except the issue is not quite resolved.)
