Arrived at the customer’s residence; no one answered the door. A cleanout was located outside, so we began our diagnostic on the issue that continues to reoccur. Upon further investigation, we found a break in the sewer line near the curb, which has created a void. This void will continue to cause backups. We also noted root intrusion in the pipe. I informed the customer that the existing clay piping will continue to create problems and provided a quote for replacing it. The previous company that inspected the line had recommended installing a liner; however, this would reduce the interior diameter of the pipe and could lead to additional issues. Our recommendation is to excavate and trench the yard for either a full sewer line replacement or a targeted spot repair. We will replace the damaged line with plastic piping and elastomeric fittings. Gravel bedding will be installed to prevent settling, and we will ensure the proper slope (fall) throughout the installation.