Hello Mr.Gordon; No too long ago I called your office and I explained to this kind and polite lady that I was going through difficult times health and economic wise and she kindly offered to me to help me and she assisted me with a payment plan extremely helpful under my circumstances so I want to let you know how thankful I am to you and your entire personal for an excellent service at every level always professional always on time and while going through difficult times the Tevis family still there for me! Thank you!