Carlos was professional and honest! We had a leak that showed up on the floor below our bathroom and we were worried something serious was going on. Carlos came and inspected the area and explained to me how i could tell if the fixtures or pipes had a leak in them and then told me that just caulking in certain area would do the trick and offered to caulk it for me. There was no upselling or making a small problem into a larger one. I would certainly contact Vern’s again for any of my plumbing issues. Thank You so much!