Found the pump alarm box was tripping the breaker for the septic tank ran the pump in the basement and allowed to cycle a few times to listen for water backups within the drain line Pump cycled at should 4 times and could not hear any signs of a backup Attempted to look at septic however planter box with wet dirt was too heavy for technician to move single handedly and would require additional hands to remove, spoke with customer about the alarm box and how it functions, this alarm means the septic tank is either full of water or the alarm float is not properly functioning However without being able to get into the septic we are unable to properly diagnose the issue at the time. Told customer should any backups happen to call and we could bring additional hands to remove planter box and septic lid. Will reach out with a return date in the meantime to diagnose