Removed debris from balancing spool causing issue with hot and cold Customer is going to order another warranty cartridge through kohler and let us know when it arrives to be installed Labor charge for diagnosis/evaluation Customer has a Roman tub faucet that’s become loose on the bracket under the tile, mentioned we can remove the tile however it would be best to have the tile removed by a professional tile guy, who could remove and reinstall existing tile plus potentially add an access for future repairs Will call us when the tile is open