Office phone reception, Angel, didn’t listen to me. I told her I wanted to speak to a tech to run me through a few verbal obvious checks before I scheduled an expensive in-house visit only if necessary. She didn’t t listen, she scheduled a trip out. The service techs were fine. He flipped one switch; furnace came on - for that I was charged $59. Switch was accidentally hit when I replaced my filter this morning. I had NOT turned it off myself to do filter; due to warmer weather recently, furnace had been off for a few days. LBA should be more customer-friendly, allow a minute phone conversation to check obvious points. I’d think you’d like to avoid sending multiple techs and trucks out when it could have been avoided!!!!
