Great Customer Service Skills/He's an asset to your company.
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Eli is very knowledgeable and respectful. He found out the problem abs fixed it in about 30 minutes!
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Gary is very good at explaining what he did.
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Would like to know what was done and if they are coming back
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I still need information on the best practice of logging into Verasys system.
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Great service! Rigo Medina walked me through the maintenance steps and explained what was being checked and why. He listened to my questions and answered them in a professional manner. Love the fact that, before the appointment, an e-mail with a picture and a short biography of the service technician is being sent out.
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I'm a very particular person when it comes to doing things right...these guys nail it every time.
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Upon arrival we found the contactor was getting proper power but wasn’t closing. Upon customer approval we replaced the contactor and system is up and running properly.
AC System Maintenance: At a scheduled HVAC maintenance appointment, I meticulously examined the residential AC system, cleaning or replacing filters, tightening electrical connections, and calibrating the thermostat. This comprehensive tune-up enhances efficiency and ensures homeowner comfort during summer.
AC Repair Service: Responding to a homeowner's concern about inconsistent cooling, our skilled technicians swiftly addressed the issue. After a thorough examination, we pinpointed a malfunctioning thermostat as the culprit. Promptly replacing the faulty thermostat, we guaranteed the AC unit delivers a consistent and reliable supply of cool air.
3/25/24 Sent out today to Rick and Mary’s in regards to a shower with no flow. Upon arrival I was greeted by the two and went over the purpose of the visit and answered any immediate questions they had. Rick led me to the master bathroom explaining they have already cleared the shower head and attempted a shower rebuild and wants to know what needs to be done next. I went over how they did exactly what I would have started with. I then explained the next step would be replacing the shower valve however I wanted to run vital test to see if we could determine why this happened in the first place. Vitals: -Total Dissolved Solids (cold): 435 ppm -Total Dissolved Solids (hot): 537 ppm -Water Pressure Static: 80 psi -Water Pressure Faucet Open: 74 psi (w/ prv) -Water Temp Setting: n/a -Water Temp Output: 120F -Water Hardness: 18 grains of calcium per gallon (extremely hard water) -Water Quality: n/a -Water Heater: installed by LBA in 2019 -Water Lines: cpvc -Drain Lines: pvc Because so
Shower valve is being installed. Thanks for choosing LBA.
Called no answer. Texted customer and waiting for response from customer
Customer wants to see what tax return is and look into finances. I gave them my number so they could reach out to me at any time. System is turned back off at departure.
Checked all operations in cooling mode and inspected furnace filter. We checked static pressure which was failing at this time a supervisor will be out to evaluate static pressure. Checked all electrical we found the fan motor is leaking oil and the capacitor is going bad along with the system refrigerant needs recalibrated. We informed the customer but they didn’t want to do anything at this time.
Ductless Installation Service: Responding to a homeowner's desire for energy-efficient climate control, I expertly installed a ductless heating and cooling system. This innovative ductless installation provides customized comfort in each zone, meeting the client's specific temperature control needs throughout their home.
During this visit Don brought me to the building automation interface in the server room. The unit of concern today is unit# 1-2 Daiken RTU that serves the lower south side of the building (break room). The automation software is reporting that the return temp is 48.7 and the supply temp is 60, the humidity is at 164% and the odt is 621deg. F. In addition to these readings the Econ is reporting 20% open and the max value for the Econ has been set at 5%. The automation software reports the unit as heating at 100% with no error codes. The humidity, outdoor temp, Econ % and heating status of this unit are wrong for the reasons listed below. On the roof I noticed while approaching that the nat gas heater is not functioning at all and the economizer is in roughly a 5% open state. I performed a few tests on the equipment to see if we could return heating function. The voltages were checked and the nat gas heating was checked. The inducer motor was not locked and spun freely, the spa
Performed preventative maintenance on furnace found static was high at over 1.0 removed filter and tested which grout it down quite a bit installed new filter and it rose to .75 which is acceptable beings it is rated for a 1.0 max static all electrical components checked out good blower appeared to be clean humidifier is good as well had to adjust it on the thermostat due to it not coming on at first once it was changed to on it functioned properly advise not to run furnace while your doing Sheetrock sanding in basement as that harms all aspects of your furnace and clogs filters which is hard on furnace wiped entire furnace down to clear of dust and debris I recommend after you get done with your sheet rock to give us a call so we can clean your ducts out get all the sheet rock dust out of there so your not breathing that stuff that stuff furnace is functioning fine at time of departure thank you for being a loyal L.B.A customer we appreciate your business immensely and value you as ou
Company arrived to preform plumbing inspection. Company feels that water quality should be addressed at the test results show that mechanical failure throughout home can be expected. Company informed homeowner appliances are not as durable as the once we’re. Hard water does significantly more damage to newer appliances than old. There are signs of potential issues all throughout home. Homeowners are on a fixed income and are taking the fix it as it breaks approach rather than the fix what makes it break path due to overall financial reasons. LBA will faithfully be here to help address and issues that arise, always striving to provide 5* Customer Service. Thank you for always choosing LBA Services.
12/5/23-performed heating maintenance, mini split filters clean, changed all filters in the rooftop units, recorded amp draws and deltas, ran all systems in heat mode from microtech controller to make gas heat come on, powered fan to 50% for first stage and 85 for second stage gas heat due to discharge air being set to 89° for heat pumps without emergency heat, all seem to be responding ok, no issues found at this time
10-3-23 Performed summer light check out. filter replacement, and visual 6 Daikin rooftop units 1 Daikin server room, mini split Replaced all filters in the rooftop units and dated. Checked the server room mini split, washable filter was clean RTU-2.1 There is a communication fault code. Daikin service tech is on site, taking care of it. All other Units are working properly.
