Great Customer Service Skills/He's an asset to your company.
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Eli is very knowledgeable and respectful. He found out the problem abs fixed it in about 30 minutes!
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Gary is very good at explaining what he did.
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Would like to know what was done and if they are coming back
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I still need information on the best practice of logging into Verasys system.
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Great service! Rigo Medina walked me through the maintenance steps and explained what was being checked and why. He listened to my questions and answered them in a professional manner. Love the fact that, before the appointment, an e-mail with a picture and a short biography of the service technician is being sent out.
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I'm a very particular person when it comes to doing things right...these guys nail it every time.
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AC Repair Service: I conducted a detailed inspection of the AC unit's electrical components at the client's home. This included checking wiring, connections, and safety switches. Ensuring the electrical components are in good condition is crucial for the safe and reliable operation of the client’s AC system.
First found a failed fuse running from a 1 of 5 transformers. Tested transformer and it was ground out from hot to neutral. Replace 50va transformer and fuse. Started system and everything is running as it should be no error codes at this time.
Upon arrival set thermostat on cool, static was passing, CFM counts were good and temperature split was good as well. Check all electrical connections were good and blower wheel good. On the AC unit outside, we did suggest a hard start kit for compressor since it was drawling an over the amps for start up, also recommended an extensive coil clean. Customer did not want to go with any of the options today. Wash the outside coil with water. All systems are running properly at this time.
Upon arrival we found the contactor was getting proper power but wasn’t closing. Upon customer approval we replaced the contactor and system is up and running properly.
AC System Maintenance: At a scheduled HVAC maintenance appointment, I meticulously examined the residential AC system, cleaning or replacing filters, tightening electrical connections, and calibrating the thermostat. This comprehensive tune-up enhances efficiency and ensures homeowner comfort during summer.
AC Repair Service: Responding to a homeowner's concern about inconsistent cooling, our skilled technicians swiftly addressed the issue. After a thorough examination, we pinpointed a malfunctioning thermostat as the culprit. Promptly replacing the faulty thermostat, we guaranteed the AC unit delivers a consistent and reliable supply of cool air.
3/25/24 Sent out today to Rick and Mary’s in regards to a shower with no flow. Upon arrival I was greeted by the two and went over the purpose of the visit and answered any immediate questions they had. Rick led me to the master bathroom explaining they have already cleared the shower head and attempted a shower rebuild and wants to know what needs to be done next. I went over how they did exactly what I would have started with. I then explained the next step would be replacing the shower valve however I wanted to run vital test to see if we could determine why this happened in the first place. Vitals: -Total Dissolved Solids (cold): 435 ppm -Total Dissolved Solids (hot): 537 ppm -Water Pressure Static: 80 psi -Water Pressure Faucet Open: 74 psi (w/ prv) -Water Temp Setting: n/a -Water Temp Output: 120F -Water Hardness: 18 grains of calcium per gallon (extremely hard water) -Water Quality: n/a -Water Heater: installed by LBA in 2019 -Water Lines: cpvc -Drain Lines: pvc Because so
Shower valve is being installed. Thanks for choosing LBA.
Called no answer. Texted customer and waiting for response from customer
Customer wants to see what tax return is and look into finances. I gave them my number so they could reach out to me at any time. System is turned back off at departure.
Checked all operations in cooling mode and inspected furnace filter. We checked static pressure which was failing at this time a supervisor will be out to evaluate static pressure. Checked all electrical we found the fan motor is leaking oil and the capacitor is going bad along with the system refrigerant needs recalibrated. We informed the customer but they didn’t want to do anything at this time.
Ductless Installation Service: Responding to a homeowner's desire for energy-efficient climate control, I expertly installed a ductless heating and cooling system. This innovative ductless installation provides customized comfort in each zone, meeting the client's specific temperature control needs throughout their home.
During this visit Don brought me to the building automation interface in the server room. The unit of concern today is unit# 1-2 Daiken RTU that serves the lower south side of the building (break room). The automation software is reporting that the return temp is 48.7 and the supply temp is 60, the humidity is at 164% and the odt is 621deg. F. In addition to these readings the Econ is reporting 20% open and the max value for the Econ has been set at 5%. The automation software reports the unit as heating at 100% with no error codes. The humidity, outdoor temp, Econ % and heating status of this unit are wrong for the reasons listed below. On the roof I noticed while approaching that the nat gas heater is not functioning at all and the economizer is in roughly a 5% open state. I performed a few tests on the equipment to see if we could return heating function. The voltages were checked and the nat gas heating was checked. The inducer motor was not locked and spun freely, the spa