Technician showed up an hour and 15 min late, shrugged shoulders saying he had a long drive across town. Said it would take him an hour for the check-up on the AC, but he'd try to hurry. He was done in less than 15 minutes so I question how thorough he was. Did not review any of his findings. Did not ask if I had any questions, but asked if I wanted to renew my yearly check-up ... and I said definitely not. Also, was not contacted about my yearly AC check-up until August ... at the tail end of the summer. If I had problems with my AC, they should have been doing check-ups early in the season. In the past, the technicians have been wonderful, but this guy was awful.
Overall Experience
Quality
Price
Convenience
It's very nice to have someone sit down and explain things to me, he didn't rush and I felt like he cared about the service he was providing, he's great
Overall Experience
Quality
Price
Convenience
Arrived to do performance maintenance. Turned on air conditioning system at the thermostat. Started inspection at the furnace. Measured power consumption and measured the temperature split. Flushed condensation drain line. Checked blower to see if there is any play in the bearings. Checked system air filter and found that it had recently been replaced. Found that the filter had a low MERV rating. Moved inspection outside and checked the coil for cleanliness and excessive vibration. Found that the coil was heavily coated in dust and debris. Measured power consumption of the compressor and condenser fan motors. Verified operation of all mechanical and electronic components. Verified system refrigerant charge. With homeowners approval installed an electrostatic air filter and performed an extensive coil cleaning. Tested all system operations. Air conditioning system is functioning properly at this time. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-D392-0AC4
Performed furnace maintenance. Filter does not need replaced. Completed all checks and cleanings. Complete a combustion analysis check for proper/safe operation of a furnace. Customer does not currently have a humidifier installed. Spoke to customer about options to add a humidifier to the system. System is heating and operational at this time.