Upon arrival at the customer’s home, we were informed of a leakage issue on the downstairs drainage pipe, along with several additional plumbing concerns the customer wanted addressed. We first proceeded downstairs to assess the reported leak and found that the drainage pipe was completely cracked, which is the source of the leakage. We then inspected the upstairs bathrooms, where the customer reported leaks around both toilets. After further investigation, we discovered that both toilet flanges were completely cracked, contributing to the leaking issues. Additionally, the customer reported a problem with the emergency shut-off valve. Upon inspection, we found that the valve was leaking and not fully shutting off as intended.