I called LBA because they advertise quality and trustworthiness. That was not my experience. The 2 service people were very courteous yet seemed determined to politely scam me out of as much money as they could. I had very minor repairs but several of them. Not only did they give me an exorbitant price, they tried to sell me a $6k water filter. I felt they were more interested in upselling and scamming than helping. I got a second opinion, had the repairs done within a few hours and paid less for than a third of the price.