With some kickback I did get a service person here same night. I had no heat. Chase was responsive and here within the hour. He was open about a recurring problem, just happened to have to right part in his truck and I have heat again. Tried to explain all the business changes that had just occurred that I knew nothing about. Would have been nice to have some notice but that is not his responsibility. I can see why some have been upset. Very thankful for Chase.
