Dispatched for a scheduled two-furnace tune-up serving the main floor and upper level of the home. The main floor furnace is approximately 9 years old, and the upper-level furnace is approximately 20 years old. Both systems were thoroughly inspected for operation, safety, and overall performance. During the inspection, it was noted that both systems would benefit from a full duct cleaning as well as blower wheel cleaning. Excess buildup on the blower wheels and within the ductwork can reduce airflow, decrease efficiency, and place unnecessary strain on the equipment over time. On the main floor system, a bypass humidifier is currently installed but is undersized for the home and is unable to maintain proper humidity levels. Options were discussed to improve comfort and humidity control. A steam humidifier was recommended as a premium solution for maximum performance and consistent humidity, with a powered humidifier presented as a solid mid-range upgrade option. Additionally, the ma