No arrival time given; Customer reporting one office on the 2nd floor with no heat, and they suspect that the 3rd floor might be colder than usual but main floor is running normally. She did ask about whether or not we would do the maintenance while we are there, we already have another scheduled date blocked out for it, I told her that I am not sure that we will complete the maintenance today as I believe he might need another pair of hands with him to complete it, but if we happened to be able to do so, we would. If you do end up completing maintenance please let me know, but I told her our main priority today is finding and fixing the issue that is currently at hand. Sandra called it in x6100